Review Insights · Google Play
Pairs Dating App: Meet & Date
Eureka, Inc. · 51,222 ratings · ★ 3.0
3.0
★★★★★
51,222 ratings
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Top complaints - extracted from 64 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"fake"
7 negative reviews mention this · 11% of all complaints
★★★★★ "LOTS AND LOTS OF FAKE PROFILES!!! VERY GREEDY APP!!! CHARGES A LOT FOR POINTS!!!" - Viktor
📋 All 64 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
users get banned randomly
LOTS AND LOTS OF FAKE PROFILES!!! VERY GREEDY APP!!! CHARGES A LOT FOR POINTS!!!
so many fake profiles... i paid money in order to chat with matches, but a majority of them turned out to bots... so sad... this is a predatory bad company
expensive as f
What a shameless and greedy company. 0 stars. Predatory subscription model. The app is also poorly designed.
日本在住の外国人としてこのアプリを利用しようとしましたが、非常に落胆しました。 アクセシビリティの欠如: セキュリティ上の理由でスクリーンショットが制限されていますが、そのせいで翻訳アプリ（Googleレンズ等）が使えません。日本語が流暢でない者にとって、利用規約や複雑なUIを理解する手段が奪われており、非常に不親切です。 料金設定の不透明さ: 会員費が非常に高額ですが、それに見合うだけのサポートや多言語対応、アクセシビリティの工夫が一切感じられません。 「日本に住んでいるのは日本人だけではない」という事実を無視している設計です。グローバルな視点が欠けており、今のままでは推奨できません。改善を強く望みます。
the app is discrimination. Men and women should be equal. Why must men pay a lot to use this app rather than women.
waste of time for the men. everything is paid apart of it even if you pay. most of the accounts are fake
非常に悪いアプリ私のアカウントは警告なしにブロックされ、まったく実用的ではありませんでした。ただし、毎月の婚約は非常に高く、デートしたい女の子はいません。時間の無駄です。
i signed up one day, and the next I was banned for violated terms of service? even though I literally updated my photos and bio only.....
poor app
Don't waste your time, as a man even if match with someone nice you can't chat for free
worst app. too slow. too expensive
You have to pay a minimum of 4800 yen to use the app in any way. If you read this I hope it saved your time because I wasted a lot of mine before finding that out.
scam app 詐欺アプリ
エラー
Terrible customer support! My account got suspended suddenly and out of nowhere when I was trying to verify my identity without a proper explanation and just an email alluding to some vague article from terms and conditions. When I email the customer support, with all details and explain my situation, they take days to respond and keep sending me the same canned response telling me they can't find my account.
嘘ばかり
注意。 ペアーズはあなたの個人情報を入手し、写真や個人情報のアップロードを強要し、受信したメッセージを乗っ取り、女性ユーザーがほとんどいないという理由で、あなたの好みに合わないメンバーからのメッセージを読むためだけに、法外な料金を支払わせます。非倫理的な詐欺会社です。時間を無駄にしないでください。
waste of time
I've encountered many girls with poor behaviour. It is very common for women on dating apps to promise to meetup and then cancel last minute. Pairs is worse where you will have women promise to meetup and then just not even show up without informing you of the cancellation. It is very disrespectful. While the women can act disrespectful like this with no consequence, if men retaliate by saying anything negative or disrespectful back, they are banned immediately
App blocks screenshots. Also can't use it outside Japan or through a VPN. Phuck you. I'd rate it zero stars if I could.
I installed it and started using it to check if it’s truly reliable because I intended to pay for the service. However, I encountered a scammer trying to sell sex and giving the wrong address. Be careful, because the app lacks a reporting option, and as a result, there are likely many scammers since there’s no punishment for them.
有料会員になると、自動更新を止められなくなる
It's not ethically correct to make the guys pay only.
Tried to install, after asking several personal information, last step shows a vague message saying that it was impossible to activate acct on my current phone environment. This practice should be illegal.
このアプリをダウンロードするのは時間の無駄です。地球上で最悪のデートアプリです。メッセージを読んだり返信するにもお金がかかります。まったくばかげています
This is just an app for taking your money. It doesn't matter how much you pay, you have to continue paying more and more: premium membership (can't do anything), give likes, extra pay, contact someone, extra pay, replay message extra pay... No no, this is just a thieves app
Pure Money grab with too few users. Even after paying for premium still reading messages feature was not unlocked and only 20 extra likes were given. Even after paying for that (9,000 yen in total) still many other features were NOT unlocked, they remain behind the points paywall. So, it is just a money grab with vague explanations. Besides there are very few users. Unless you are willing to shell out a lot of money, don't use this app.
Predatory billing system, cuts off all access to gained services upon termination. Exceedingly expensive subscription plans that don't guarantee anything, and doesn't even unlock all the perks. It really preys on men's insecurities by making them pay for the service but women are largely free users. Because women can use for free, fake accounts are common and often are fronts for scams.
Not available in the non-Japan play store.
Tl;dr: literal scam The credit card billing system is predatory, the prepaid cards to avoid it cost extra. The likes and points systems are stingy at best but you HAVE to pay in order to see messages that you receive, meaning you can't tell what the other person says till you fork up the cash, and I'm sure it's to avoid users finding out this app is populated entirely by bots and scammers. Spent a month on this app and encountered almost purely bots and scammers, it's insane. I want a refund.
いわゆる「脱法」詐欺だと思います。心理操作を使い、「いいね」を購入させる仕組みです。「有料会員はメッセージし放題」に騙されてはいけません。メッセージを送れる前にマッチングが前提で、そのマッチング貰うために有料会員料と別に有料「いいね」を購入させられる。運用会社側のバックエンドソフトにアクセスが無い限り決定的な証拠を取れませんが、マッチングした「相手」の行動を見てみたら人間ではなく、AIボットか、さくらだと思います。または「いいね」を送った後はあり得ないぐらいの確率で「足跡」が付く。その足跡を「付ける」ことはバックエンドソフトをいじったら自動的に行うのは十分可能です。つまり実際に人間同士のマッチングが無くても運用会社の利益が増えます。「みてね」も「既読確認」も同じ仕組みだと思います。更にその仕組みを使ったら「偽プロフィール」を作ることは要らなくなります。もちろんその仕組みに気付かないために本当のマッチングも可能です。
Don't pay for this. Ever. Really nasty approach to the customers.
The system won't approve of my foreign passport, id, visa, driving license
Way too expensive. 高すぎるだ。
Waste of time. Shame there are no zero stars here. I tried to register, firstly I got to the point of taking the photo of my ID - several seconds after my submission I got blocked. It kept saying that I'm not allowed to register. I sent an email to the support - no answer. Several days later I tried to register again, this time I kept getting the error that the service is not available in my area. I live in Tokyo, been here for 8 years, full time employee, I sent emails in Japanese. Rubbish.
Locks you out for beign a foreigner even if you have Japanese ID
不正当な理由で、違反動作の根拠もなく、半年以上前連絡を取り合っている方々となんの挨拶もできないまま、見に覚えのない強制退会とは、ユーザーへの尊重心が一切無い酷い運営方法です。こんな事が起こるのであれば、他のアプリでずっと使っています。人を最低な扱いするな。 道徳違反のアプリとして他の人に注意を警告しています。
アプリは役に立ちません。 たとえ男性がアプリの使用料を払っていたとしても、それは彼らが真剣に関係を探していることを意味するものではありません。
Needs English, registration is too long, security is too strict (can't take a screenshot), entered my driving license and I didn't work.
Racist app. You can't use unless you are Japanese.
時間を無駄にしないでください。彼らはあなたがこのアプリに対して年齢が高すぎると気づいた後、あなたのアカウントを無効にします。それは年齢差別です💢
these app socks a lot probably the worst l see
Bad app, impossible to get verified with their million step verification process, no hints how to do it, you need to take tons of photos of yourself not having idea how to do it right .
Banned just after sending documents pictures, feels like an anti-foreigner system.
Against foreigners
Won't let me use it, says can't use in my Enviroment but I'm in Japan.
新規登録して身分証アップロードしたら数日間「ログインできません」メッセージばっかり出ています
最低
+ 14 more in the clipboard copy
Sentiment summary
40%
Positive (4-5★)
0%
Neutral (3★)
60%
Negative (1-2★)