Review Insights · Google Play
Pak Identity
National Database & Registration Authority · 284,670 ratings · ★ 4.5
4.5
★★★★★
284,670 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scan"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Today, an update came out. Since then I am not able to scan my fingerprints. It keeps giving me errors that you have to move your fingers closer. But it isn't giving me any option to capture my fingers after this. It keeps giving me this er…" - Muhammad Rafay
2
"giving"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Today, an update came out. Since then I am not able to scan my fingerprints. It keeps giving me errors that you have to move your fingers closer. But it isn't giving me any option to capture my fingers after this. It keeps giving me this er…" - Muhammad Rafay
3
"fingers"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Today, an update came out. Since then I am not able to scan my fingerprints. It keeps giving me errors that you have to move your fingers closer. But it isn't giving me any option to capture my fingers after this. It keeps giving me this er…" - Muhammad Rafay
4
"error"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Today, an update came out. Since then I am not able to scan my fingerprints. It keeps giving me errors that you have to move your fingers closer. But it isn't giving me any option to capture my fingers after this. It keeps giving me this er…" - Muhammad Rafay
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
good
good app
ok
pak identity not installing here's problem to install it
Today, an update came out. Since then I am not able to scan my fingerprints. It keeps giving me errors that you have to move your fingers closer. But it isn't giving me any option to capture my fingers after this. It keeps giving me this error. What a Shame🤦😒.
Good
needs to fix so many things please check it's worse ever app to apply i dont know who made this may be he is out of mind or sense less
just wasted of time not camera work for fingers scan and so many bugs poor app
you can just view your information can't apply for ID renewal or B form Do not install the app it worst ever app i seen in my life you can never do biomatric verification it seem horrible never complete your fingers scan every time error even you succeed to scan it not accept it so don't weast yor time
so nice
good perform
why giving error? Device id cannot be empty during Password Reset. my Phone's Device ID is not empty.
photo verification nhi ho rahi
This app is not working properly many things are missing ie vehicle cards weapon card many things are not working it should be fixed and changes should be made. And very slow work
very bad application, giving me a headache to submit for my renewal of nicop
Dear Pak Identity Team, The Azad Kashmir option in the app is currently locked. Please let us know when this option will be available for users from AJK. Kindly activate it as soon as possible. Thank you.
You should bring an update to your app so that every person can update their saved gallery photos for their documents.
Application Cannot Process I Facing, Tecnical Issue Some Time Everyday...
too slow
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)