Review Insights · Google Play
Panda Express
Panda Restaurant Group, Inc. · 66,991 ratings · ★ 4.6
4.6
★★★★★
66,991 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"panda"
5 negative reviews mention this · 31% of all complaints
★★★★★ "Was on the road and couldn't log into this stupid app. It insisted on sending a code to an email address I didn't have access to on the road. Plus it kept opening my ad blocking browser to try to get me logged in because it apparently doesn…" - Albert Wiersch
2
"login"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Stupid app won't let you log in. Horrible login/forgot password UX." - D
3
"password"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Stupid app won't let you log in. Horrible login/forgot password UX." - D
4
"express"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Was on the road and couldn't log into this stupid app. It insisted on sending a code to an email address I didn't have access to on the road. Plus it kept opening my ad blocking browser to try to get me logged in because it apparently doesn…" - Albert Wiersch
5
"panda express"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Was on the road and couldn't log into this stupid app. It insisted on sending a code to an email address I didn't have access to on the road. Plus it kept opening my ad blocking browser to try to get me logged in because it apparently doesn…" - Albert Wiersch
6
"order"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Bait and switch, said the delivery time was 45 minutes before ordering. After waiting 30 minutes it updated to Tomorrow before noon. The app lies to get your order then changes after. 3 to 6 days for a refund. Absolutely BS. It did it again…" - Kyle R Baker
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stupid app won't let you log in. Horrible login/forgot password UX.
this app is terrible, cannot log in, it just sits on the log in page doing nothing, then when attempting to log in again it says my device has been flagged for suspicious network activity. I even reset my password and it just does the same thing. this is ridiculous.
stupidest app ever next to sonics runs you in a Neverending circle when you try to log back in, don't even mess with it.It'll drive you crazy
Your app is not recognizing a log in 😡🤬 Please resolve this issue - Uninstalled app until I am notified this problem is resolved❗🚨
Bait and switch, said the delivery time was 45 minutes before ordering. After waiting 30 minutes it updated to Tomorrow before noon. The app lies to get your order then changes after. 3 to 6 days for a refund. Absolutely BS. It did it again. 🤦♂️🤦♂️ Absolutely terrible app.
dunno why hell the app would not list the full address of the place you are ordering from at the check out screen or least full street # and name. instead it shows some intersection that isnt even nearby. I had to back out from checkout screen to confirm the address and when I did, the app locked up the giftcard I was going use for a day and ended up not ordering that day. so annoying
I don't have any problem with the app. What I do have a problem with are the portions. They are increasingly getting smaller. The broccoli/beef entree had a couple of tiny slivers of meat in it. This is the second family order I have received that is short on quantity. One more and I will drop my continued use of Panda Express.
Low rewards for loyalty. Every week I play the wensday wok game on the app where you catch and cook the ingredients.It's a cute, fun game.Kudos to the designer.Today i played it as I do every week.I won a reward for 100 bonus points that's good for today only.I had no plans to go to panda today so what good does that reward do me?Why not extend the reward beyond one day like a week or more?So I won a prize i can't use,really lame.
It's absolutely the stupidest app I've ever attempted to download. Just an endless loop of sign in/verify code/sign in/verify code over and over. On top of that, they do not actually have panda on the menu.
cant even log in to get rewards
Prompts me to login, but when I enter my credentials and login, it takes me back to the page where it tells me I need to sign in. Doesn't ever log me in.
Juan was very rude and told my child, and I quote, " Children as dark color as you don't deserve Panda Express." at location 13732 W Bell Rd #16, Surprise, AZ 85374 I have incident recorded on my Meta glasses, and I will be showing the video to everyone I know. I will never eat at an Asian restaurant again.I refused my food, stormed out, and contacted my bank for a refund. the refund has already been processed back to me.....
App is just like the website... Janky and bug ridden.
everything i play the game my points never change why do people want to play if they never change anyway!!!
Was on the road and couldn't log into this stupid app. It insisted on sending a code to an email address I didn't have access to on the road. Plus it kept opening my ad blocking browser to try to get me logged in because it apparently doesn't have its own login system. So I'm not getting Panda Express today.
blown away this app has 4.6 stars. I have tried every possible way of signing in. after 20 minutes I still am not signed after two MFA codes and one password reset. the only thing the app needs to do is log me in and pass my order to the store. 2 things. and it cant do the first thing...
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)