Review Insights · Google Play
Panda Express
Panda Restaurant Group, Inc. · 65,444 ratings · ★ 4.6
4.6
★★★★★
65,444 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 25% of all complaints
★★★★★ "can't add gift cards in app and charges back fees for pickup orders even though the text says the fee is only for delivery orders" - Jason Smith
2
"doesn"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Allows sign up with Google, but doesn't support Google Pay - little silly. Back arrow closes the entire app instead of just going back... cmon, guys." - Alex Williams
3
"actually"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Would use it more if the deals were actually worth it. Wok Wednesday is a literal joke and the coupon is usually not worth it making it a waste of time" - Anya
4
"sign"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Allows sign up with Google, but doesn't support Google Pay - little silly. Back arrow closes the entire app instead of just going back... cmon, guys." - Alex Williams
5
"points"
3 negative reviews mention this · 15% of all complaints
★★★★★ "App has switched away from its prior # Code system to redeem points to a multiple step Entry system. That rejects every receipt every time, directing you to contact customer support, who haven't assisted once." - Jake Philipp
6
"receipt"
3 negative reviews mention this · 15% of all complaints
★★★★★ "App has switched away from its prior # Code system to redeem points to a multiple step Entry system. That rejects every receipt every time, directing you to contact customer support, who haven't assisted once." - Jake Philipp
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
can't add gift cards in app and charges back fees for pickup orders even though the text says the fee is only for delivery orders
Would use it more if the deals were actually worth it. Wok Wednesday is a literal joke and the coupon is usually not worth it making it a waste of time
Allows sign up with Google, but doesn't support Google Pay - little silly. Back arrow closes the entire app instead of just going back... cmon, guys.
it's not letting me login after I put the correct email and password plez fix or I will Uninstall 😡😡😡
1 star for a restaurant that doesn't use permissions correctly. you don't need precise location to tell me where restaurants are, approximate location should be fine. this is a major privacy concern.
signing in when your default browser is set to brave doesn't work.
I ordered black pepper chicken and it looked more like ground hamburger
Can't log in or sign up. Nothing but a spinning circle and then nothing when I press those buttons.
why can't I order steamed rice with meals on the app?
Panda express is great, but if you do a mobile order it actually takes longer than just going and ordering your food. That makes no sense. If I order a mobile order and I stand in line, it should be made for me just as if I stood in line like anyone else. Fun fact, customer use mobile alternatives for speed and efficiency, not to wait longer.
App has switched away from its prior # Code system to redeem points to a multiple step Entry system. That rejects every receipt every time, directing you to contact customer support, who haven't assisted once.
I'm done with this app, trash deals and promotion. when I complain about the small portions the ignore you. It's not worthy. I'm not longer eating here.
0 stars it changed my order on its own when I ordered double orange chicken. now I have no way of getting a refund and the employees pretending like the food come outta their pockets. it's pathetic they also charge 5 cents a bad
earning points from entering one number on a receipt was removed and now you are tasked with store, date, order number, and total. why make it harder when the receipt still had the one number?
It won't let me use my rewards. Every time I try, it says I haven't added the item, but I have. Why even bother giving rewards if you won't let customers use them?
Thought I wanted Panda Express for dinner, but I guess not because I logged in 3 seperate times without the app actually logging me in. Maybe in 6 months when I care enough to try again it will work.
keeps giving me a error when I try to put in my receipt info to get my points. has done this on numerous receipts. ridiculous
This app sucks, it won't even let me sign in.
doesn't allow login even after pswd reset
took an hour and multiple attempts to place the order- would totally freeze at checkout
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)