Review Insights · Google Play
Papa Johns Pizza & Delivery
Papa John's Pizza · 350,608 ratings · ★ 4.8
4.8
★★★★★
350,608 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
7 negative reviews mention this · 44% of all complaints
★★★★★ "waited 15 minutes on hold when calling on a Tuesday afternoon. had to come to the app to order like a philistine" - Jim Willis
2
"pizza"
4 negative reviews mention this · 25% of all complaints
★★★★★ "They need to fix their app, first off if you need AI to order a pizza you need to be institutionalized. Second , every photo on the app is the same. sandwich (picture of pepperoni pizza) , wings (picture of pepperoni pizza). Any time you tr…" - Maebe
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
waited 15 minutes on hold when calling on a Tuesday afternoon. had to come to the app to order like a philistine
Lack of integrity in this company lying about their rewards program. Customer Service lied about responding to this issue.
They need to fix their app, first off if you need AI to order a pizza you need to be institutionalized. Second , every photo on the app is the same. sandwich (picture of pepperoni pizza) , wings (picture of pepperoni pizza). Any time you try to load anything it says there is a connection error, while every other app on my phone works completely fine. This is actually wild.
Placed order last time never got it. Called 2 stores no one had my order. Do a better Job !!!!
updated app sucks
every so often I get confused and really want a pizza. I download the app. try to navigate the absolute chaos. go to checkout with my 10.00 order and then have to pay 35 dollars. so stupid watching a billion dollar company go bankrupt.
Employee rude only one employee for the establishment
app glitched out and store didn't get my order, even tho I got an email confirmation.
buggy and doesn't work very well multiple times you have to order then delete & reorder to complete your order
Can't access my account. New rules make it near impossible to put in a delivery order.
Deal is advertised as a two topping pizza for $11.99, but what they don't mention is that cheese counts as one of the toppings. what a fraud.
im unable to get rewards
cant reset my password the link in the email didnt work 4 times. used the quick link instead
the delivery option for the app does not allow me to correct the store I am ordering from, it keeps ordering from a store in Denver and I live in El Paso...
went finally on the damn phone the PC website is useless to process payments ,it simply can't process them
app isn't the best. pizza is ok
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)