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Review Insights · Google Play

Papers, Please

3909 · 5,513 ratings · ★ 4.6

4.6
★★★★★
5,513 ratings
5 ★
4,440 (81%)
4 ★
587 (11%)
3 ★
213 (4%)
2 ★
0 (0%)
1 ★
266 (5%)
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Top complaints - extracted from 9 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"play"
3 negative reviews mention this · 33% of all complaints
★★★★ "broken on tablets I play this obsessively in my phone but on tablets the inspect button is just not there and it's not something you could just ignore since it's detrimental to the games gameplay sadly it's unplayable currently" - tracey mcletchie
2
"inspect"
3 negative reviews mention this · 33% of all complaints
★★★★ "broken on tablets I play this obsessively in my phone but on tablets the inspect button is just not there and it's not something you could just ignore since it's detrimental to the games gameplay sadly it's unplayable currently" - tracey mcletchie
3
"button"
3 negative reviews mention this · 33% of all complaints
★★★★ "broken on tablets I play this obsessively in my phone but on tablets the inspect button is just not there and it's not something you could just ignore since it's detrimental to the games gameplay sadly it's unplayable currently" - tracey mcletchie

📋 All 9 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Karma Kazzi 3/18/2026 v1.4.15
glitchy, cant access tools vital to make the game function, I want my money back 😭 not device compatible
★★★★ tracey mcletchie 2/17/2026 v1.4.15
broken on tablets I play this obsessively in my phone but on tablets the inspect button is just not there and it's not something you could just ignore since it's detrimental to the games gameplay sadly it's unplayable currently
★★★★ Yotam Barnoy 12/12/2025 v1.4.15
Broken on tablets. The red button to inspect doesn't appear, making it impossible to play properly.
★★★★ Michael Hicks 12/12/2025 v1.4.15
Intro was so boring I couldn't bring myself to play.
★★★★ Steven Oakley 11/7/2025 v1.4.15
inspect mode unintelligible - no instructions on how to use it
★★★★ Alison M 10/30/2025 v1.4.14
waist of money, I can't interrogate that one guy for not having a passport, other people have said this to you, we want this bug fixed and we want it fixed soon.
★★★★ Julie Sav 5/20/2025 v1.4.14
can't change language to German or English. only the bottom ones
★★★★★ Oliver 1/19/2026 v1.4.15
integration button is covered by android ui on Samsung tab s8
★★★★★ Dan G 12/26/2025 v1.4.15
I mean it's okay but I feel like this could be improved in a few ways. like why do I need to click next person, can't they come automatically? why do I need to click return for each document. pulling the shutter up should automatically return docs and send next person in. and make it clear what needs cross referencing and what doesn't. and give better instructions on to do this. for me this just isn't fun, not on an android phone. maybe it is a different experience on PC

Sentiment summary

91%
Positive (4-5★)
4%
Neutral (3★)
5%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.