Review Insights · Google Play
Parkster - Smooth parking
Parkster · 127,225 ratings · ★ 4.1
4.1
★★★★★
127,225 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"parking"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Very disappointed. This company got Stockholm city council to adopt their system, then charges users 5 SEK per parking as an “admin fee.” There is a free web option, but it’s hard to find and poorly designed, clearly pushing users toward th…" - Konrad Breytenbach
2
"payment"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Freising switched to this company. Public terminals are so unreliable, unintuitive and unresponsive that there is often a queue of people. I decided to use the app (with no registration). Every payment has 50cents surcharge. App instructs t…" - John Doe
3
"park"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Very disappointed. This company got Stockholm city council to adopt their system, then charges users 5 SEK per parking as an “admin fee.” There is a free web option, but it’s hard to find and poorly designed, clearly pushing users toward th…" - Konrad Breytenbach
4
"work"
7 negative reviews mention this · 12% of all complaints
★★★★★ "what a poorly thought and designed app, can't even pay on the spot, invoices don't even have QR codes, lazy and mediocre work" - Germán Martínez
5
"extra"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Varje stopp tar de 5 kr på ett P-system i Stockholm som ska vara utan extra kostnad. Rån och olagligt." - Ionut Adrian Anastasoaei
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Varje stopp tar de 5 kr på ett P-system i Stockholm som ska vara utan extra kostnad. Rån och olagligt.
what a poorly thought and designed app, can't even pay on the spot, invoices don't even have QR codes, lazy and mediocre work
Very disappointed. This company got Stockholm city council to adopt their system, then charges users 5 SEK per parking as an “admin fee.” There is a free web option, but it’s hard to find and poorly designed, clearly pushing users toward the app. The old system worked fine. Parking normally costs 20 SEK, but now 25 SEK via the app. Paying more each time for no real value add. Think the city council and citizens got scammed real good.
sucks
Deras kartor stämmer ej. Det finns andra appar som är bättre och du slipper parkeringsböter.
Katastrof.. your check-in procedure is absolut not useable.
Appen fungerar tyvärr inte tillförlitligt. Jag har vid flera tillfällen haft svårt att logga in eller avsluta parkering i tid, vilket riskerar att leda till onödiga kostnader. Kundtjänst är svår att nå när problem uppstår, och funktionen för automatisk avslutning med extra avgift gör korta parkeringar onödigt dyra. Som kund förväntar jag mig en mer stabil tjänst och bättre tillgänglighet. värej månad hatar jag mitt liv att jag måsta använda detta app.
Das passiert, wenn Deutschland digitalisiert. Unnötig Drittanbieter mit ins Boot holen, welche dann Wuchergebühren für den angeblichen "Mehrwert" den sie bringen. Leider wurde ich gezwungen diese App zu nutzen, da der Automat defekt war.
one star for the "at work" option
Weder PayPal nach Google pay funktioniert
Taking the money on the 17 each month, this is not when people get their salary....
Freising switched to this company. Public terminals are so unreliable, unintuitive and unresponsive that there is often a queue of people. I decided to use the app (with no registration). Every payment has 50cents surcharge. App instructs to register to get rid of the surcharge. You register (and give them data) and it greets you with the same surcharge for something else. If you opt out their features, you can't pay ad hoc with the card or PayPal. They send you the invoice over e-mail....
horrible app, does not work, ...the lobby made rhe payment in the end.
Parkster has sent påminnelse avgift och faktura avgift och = 99 kr extra for something that I didn't even receive to pay before!
Pretty pretty bad
Broken invoicing and payment flow. When a payment is due, it is not shown in the app. My account is linked, yet payments are not auto-debited. There are no in-app or push notifications for pending payments. Emails end up in spam, and without any proper alert, you suddenly receive a warning letter with a late payment fee. This is not a user error-it’s a flawed system. If payments aren’t auto-debited, the app must clearly notify users. Right now, the setup feels designed to generate late fees rat
Very bad officers, there are not considerate, and they dont listen 😕 to anyone explanation 🙄
Verarsche. Auf dem Schild am Automaten stand dick und fett, dass die App keine extra Gebühren verlangt. Bei mir tauchte dann plötzlich ein Posten "Express Parking" auf, von dem ich nicht weiß, was das überhaupt sein soll, und der sich auch nicht abwählen ließ. 1h Parken sollte 50 Cent kosten, aber das Express Parking kostete noch mal zusätzlich 50 Cent. Ich habe dann einfach 50 Cent in den Automaten geworfen und für den normalen Preis mein Parkticket bekommen.
Does not work, PayPal payments do not work. Rubbish app, deleted immediately. Wondering why German towns work with this dysfunctional piece of software.
In August, Parkster requested a payment of 10 €. There was NO TRACE on the app for the parking fee it was referring to. Requests for explanations from Parkster NEVER arrived. I thought it was a mistake on their part. 4 months later, a payment request from the debt collection company Riverty arrived for 47 € with no explanation for the initial 10 €. I decided to pay to avoid an international dispute and increase the debt, but the IBAN provided did not work. It's a system to ask for more money.
camera just makes money no proper working
there's no way to see your invoices in the app. or if there is, it's very well hidden!
Even when you can only park for 4 hours on specific location, the app shows you can park longer. I got a ticket ( it's my fault though)
it’s NOT OK for a parking app to accept payment when parking is prohibited (for example, during street cleaning hours). Taking your money when parking is not legally allowed is like selling a bus ticket for a route that doesn’t exist. It’s not just poor design; it can be viewed as deceptive.
can't get the receipt without paying
you charge double the other services
very expensive
Difficult to use. Does not turn off when it should. Overcharges
Ich habe PayPal hinterlegt und bekomme trotzdem Inkasso-Schreiben, da wohl nicht von PayPal abgebucht werden kann laut Kundendienst. Das ist mehr als ärgerlich, scheint aber die Praxis dort zu sein. Der Kundendienst reagiert leider nur unfreundlich, konnte das Problem nicht beheben.
Terrible app, would not allow me to enter my security code number. Just automatically tried to process without it. And it was always declined by the bank. Even when I let the parking expire and try to redo it, it refused to let me even attempt to enter my pin number and just had the bank decline it because there was no pin number. Deleted the app within 2 hours after installing it.
Kostar 5:- extra för varje parkering. Det står säkert finstilt någonstans. Det borde vara tydligare.
Abzocke. Zusatzgebühren nur weil man als Gast das nutzen soll. mit Konto ist monatlich 2,99€ dazu. Frechheit.
does not work whenever try to park. Must restart that
It's a scam! The app works but then you can't pay them get a bill with extras!! Be ware!
Extra 50 cents for express parking, don't really know what is that upd. they couldn't process the payment because of whatever problems on their side and now I have to pay Mahnung of 100% of the parking price...
It's over charged at the Emporia. Don't like the system that I can't see the price the same time I was choosing for how long I need to park.
Ja kan inte parkera för att den ber om att skapa ett acc... Ja har redan ett acc. försöker skapa nytt. då klagar den på att numret redan är använt.
Horrible app on the app shows price of the time you has been parked and than send mail with triple the price on papper. no option for swish or fast payment 👎
Awful. Trying to park in Sweden while on holiday. I JUST WANT TO PAY TO PARK. Everytime I try and pay (choose vehicle and park), it tells me I have to create an account and set up monthly payments. Given up and used a different app.
Where I work this app is used. So I need to bye a long term tiket. Thats fine. But I have multpile cars and the tiket only covers one car that is selected. This makes it so I forget to switch selected Car. I accept that I can only park one Car at the parking spot, but allow selecting multiple cars and give me a parking fine if I dont have tiket, or park muliple cars at the same time.
Please fix notification about ongoing parking. It disappears after a short time and then it's really easy to forget to stop the parking. still have the same bad user experience, reminds first time close to after 1 day.
Just realized they only use billogram and data is wide open to anyone with a link don't need any login. So if I chose to store bank account that would've been visible there
Zahlung klappt nicht
Fälschlicherweise Ticket gebucht, Support absolute Katastrophe
Uses invoices and delays them so you forget about it. Then they slap on a fee and youve got no recourse. disgusting
thieves. "express fees"
No receipts. This app is practically mandatory if you want to park in Stockholm county, but doesn't have receipts available.
Error, working app not found.
50ct mehr für Zahlungen ohne Account ist ja wohl ein Witz
This app feels stuck in the past. Instead of allowing a simple card payment like every normal parking app in 2025, Parkster sends you an invoice by mail/email afterward. Nobody expects this outdated process anymore - it’s inconvenient, confusing, and completely unnecessary when instant digital payments exist. The whole experience feels ridiculous and far behind modern standards.
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Sentiment summary
77%
Positive (4-5★)
4%
Neutral (3★)
19%
Negative (1-2★)