Review Insights · Google Play
PassPass App
Passpassllc · 67 ratings · ★ 4.4
4.4
★★★★★
67 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
3 negative reviews mention this · 30% of all complaints
★★★★★ "this app is BS. every time a big giveaway is about to drop, the app signs me out a day or two before hand and won't let me sign back in until after the giveaway is done. this is the 3rd big giveaway they have done this to my account. I pay …" - Malik Bowler-chambers
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible app..terrible customer service. DONT sign up/subscribe . they will weasel you for money and care more about "policy" than resolving issues. 👎👎👎
this app is BS. every time a big giveaway is about to drop, the app signs me out a day or two before hand and won't let me sign back in until after the giveaway is done. this is the 3rd big giveaway they have done this to my account. I pay the $20 membership fee and put in the work to claim my entries daily just to have this done every single time? it's a scam
App is not useful. there are too many glitches, and my phone is brand new. The reviews are false on 5 star I never seen an app that has no service support do well.
I won’t let me download
Too difficult to delete account
App is very buggy. Map doesn't work and I can't figure out how to add any more locations.....
No refund policy
I can't get past the "interest" part of the app. No contact support to help fix this either. Useless.
I'm about to delete it, because it's glitchy and not worth it to keep, I can just wait for the posts on IG 🤷🏾♀️ to be entertained rather than waiting for nothing with the app.
I signed up to get deals, but all the places for deals are nowhere near me and not easily accessible. I did join one of those webinars but it's more geared to ambassadors and people trying to make money. Now, we did end up at a DQ and got a coupon to work, we saved there which was great. My only other suggestion is some of the giveaways reset back to 20.. where others don't a bit frustrating along with no other way to contact for help other than to leave a review. Please make more friendly
Sentiment summary
85%
Positive (4-5★)
-0%
Neutral (3★)
15%
Negative (1-2★)