Review Insights · Google Play
Patreon
Patreon · 268,995 ratings · ★ 4.7
4.7
★★★★★
268,995 ratings
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Top complaints - extracted from 61 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"videos"
10 negative reviews mention this · 16% of all complaints
★★★★★ "Media player doesn't even respond to touch screen at all at times. and videos dont even load half the time." - khalifah thompson
2
"posts"
9 negative reviews mention this · 15% of all complaints
★★★★★ "The latest update broke on so many levels. Refreshing pulls posts from long time ago instead of actually refreshing. Also in general the new features did not improve user friendlyness at all." - Janosch Steiner
3
"home"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I don't love the new home page with random creators being shown to me, I want the feed of content from the creators I pay for to be my home page. I don't want the feed of random creators to go away, the discoverability of that feature is ni…" - Jacob Burnette
4
"page"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I don't love the new home page with random creators being shown to me, I want the feed of content from the creators I pay for to be my home page. I don't want the feed of random creators to go away, the discoverability of that feature is ni…" - Jacob Burnette
5
"creators"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I don't love the new home page with random creators being shown to me, I want the feed of content from the creators I pay for to be my home page. I don't want the feed of random creators to go away, the discoverability of that feature is ni…" - Jacob Burnette
6
"content"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I don't love the new home page with random creators being shown to me, I want the feed of content from the creators I pay for to be my home page. I don't want the feed of random creators to go away, the discoverability of that feature is ni…" - Jacob Burnette
7
"update"
7 negative reviews mention this · 11% of all complaints
★★★★★ "I don't love the new home page with random creators being shown to me, I want the feed of content from the creators I pay for to be my home page. I don't want the feed of random creators to go away, the discoverability of that feature is ni…" - Jacob Burnette
8
"patreon"
7 negative reviews mention this · 11% of all complaints
★★★★★ "UI is garbage and drive by greed. Patreon is owned by private equity and their anti-consumer decisions show it. In a sane world, a competitor would have destroyed them." - Phil Tr
📋 All 61 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I don't love the new home page with random creators being shown to me, I want the feed of content from the creators I pay for to be my home page. I don't want the feed of random creators to go away, the discoverability of that feature is nice, but it should be something I actively seek out, not hamfisted in front of me. Update, the app is still doing it, still hate it. I want it to default to the creators I pay for.
UI is garbage and drive by greed. Patreon is owned by private equity and their anti-consumer decisions show it. In a sane world, a competitor would have destroyed them.
Media player doesn't even respond to touch screen at all at times. and videos dont even load half the time.
Please fix the glitch with Android app users can't get it to work when someone is live it keeps saying welcome to your first live and yet I'm trying to watch a creator.
It's hard to operate. They won't fix anything
I got an email saying I violated Patreon's rules and should remove my X link from my page. I create content of adult anime characters. They need to stop using bots that flag everything and start using humans. Me and others get flagged for absolutely nothing.
The latest update broke on so many levels. Refreshing pulls posts from long time ago instead of actually refreshing. Also in general the new features did not improve user friendlyness at all.
This app is garbage and instable. If you trust your business with this organization then you are bringing yourself big trouble.
Can't verify my account because of that My Account Suspended it doesn't make sense & feel disappointed that I can't make content due to block my country. I try to delete my account but need to wait. so didn't deserve Five Stars. Uninstall it to not use it FOREVER
Patreon apparently hates having a chronological order of posts.
Every time I try to open my downloads the app crashes. If I reinstall it will work for a while then the issue happens again.
the posts doesnt even load. tried reinstalling but it still fails.
There's no way to disable email notification settings from all creators at once, and the buggy app doesn't let me scroll down to "creator settings" to disable the email notifications individually either. So my emails will get bombarded with notifications every time a creator posts something and there's nothing I can do to stop it except block the emails that pop up. Horrible, obnoxious system.
This is the worse app ever! It toggles back and forth between the creator and the member. I never signed up for the member! The setup for Patreon is very confusing.
This app always had bugs but it was manageable. Now the home page is a "feed" with an algorithm choosing what you're seeing and recommending other content rather than chronological content of your subscriptions. It's TERRIBLE. You miss out on content you pay for.
This app has become terrible. I'm following one creator and their content is always freezing on the app. I have to cancel my membership every month and resubcribe just for my payment to go through. They should've left everything like it was in the beginning.
I'm getting sick and tired of this app! I'm paying for a podcast and I can't play it half the time. it's not fair to penalise the pod but at the same time I'm not paying for something I can't use. Sort these glitches out! the player is dreadful.
Videos won't load. This is a consistent issue. Every other video player works fine. even HBO maxs terrible UI works better than this.
This app has been bugging since the update. I cant even finish a podcast because it keeps freezing. I've uninstalled, cleared data and cache and still im having issues.
video player can't even do it's job half the time
was doing fine until this most recent update. lots of functionality lost and it really doesn't work like it used to. especially in finding posts in chronological order and the comment section
I have been using this app for the past 3 or 4 years on my Android and now all of the videos freeze part way through and don't load and this has been happening for the past 3 days. I'm about to cancel all my subscriptions and delete the app and just wait for the creators I follow to upload on YouTube.
This app always stop while listening and the video goes black. I gotta come back a day later to finish what I was list to! 👎🏾👎🏾👎🏾👎🏾
The app was pretty good some time ago. Then they updated it to have purely text posts use fake image bubbles, wasting space. I left feedback about it being annoying and kept using it. Next they broke tapping on notifications while the app was open, taking you to the Home page instead of the post for the notif. Recently, they completely revamped Home to be all algorithmicaly recommended posts, which straight up sucks and is full of stuff I don't care about. Uninstalled, just use the website.
videos keep freezing on the same spot and there's nothing you can do about cant even reload app because it just stays in the same spot
Videos freeze often and it seems impossible to get them unfrozen.
After this update, it won't let me download my podcasts anymore so I can listen to them offline like I used to.
please I can't seem to access this app am in Nigeria it is showing internet connection problem what can I do please
Hard to use.
Haven't had this installed very long. Was working ok but now it stops playing videos about midway through. Frustrating.
Can't skip forward in videos as it's just blank now. Terrible app
Absolutely terrible I wanted access to uncensored episodes so I paid for a subscription with one specific creater and it won't let me access it and says I need to upgrade my membership even though that was the membership I had just purchased
videos keep freezing
slow app loads too much at the same time. needs an option to download from the drop-down without opening the media which plays it. interface crowded. slow to load. downloads can be realllly slow.
I've been using this app for 6 months now and it's still bugging. it can't handle livestreams without crashing, and now it won't even play more than 1/3 of pre-recorded content that I paid for. I cleared the cache, cleared the data, reinstalled the app. it's still not working
a popup that interrupts paid content to ask for an app review is certainly a choice, here you go!
Please it's telling me no Internet connection to sign up no matter what I do 😭😤
holy cow is laggy and slow
Hate to have to be forced to download the app. The e-mail notification for messages from creators is gone from the setting. I usually use the website version and have all notifications sent to my e-mail. Now I cannot get e-mail notifications for direct messages from creators and is forced to download the app to get notified. Bad designs is taking away the features that users use.
Everytime I try to sign in, it always says I should check my Internet connection. Even if my Internet is good, it will still show the same thing. Can you please fix this soon?
Not fan friendly. Downloads rarely work.
Android app no longer works.
No longer has a feed of just the podcasts or any way to filter the feed; I now need to scroll through all the posts from all my memberships to find podcasts. The app also insists on presenting creators I'm not a member of, to the point where the app is harder to navigate and takes multiple steps to just access what I am a member of. Latest update removed helpful feature, added speed bumps to just using it. The app regularly gets updates that make it less useful.
patreon keeps pushing out updates that makes the user experience worse and worse. I don't want to see posts from months and years ago on my home feed as soon as I open the app, let alone posts from creators I don't even subscribe to. the UI is absolutely atrocious. and the billing cycle still sucks donkey.
The new app design blows.. The home screen is little more then and endless scroll of advertisements while the stuff I already subscribe too is relegated to an unusable side scroll that only takes up a third of the screen and is hard to use or navigate. Whoever is working on this app is actively making it more difficult for users. If you want to use patreon your better off using the web page, even on a phone.
they ruined the home page, made it infinite scroll bull****.
What have you done to the android app? I subscribe to 2 shows and that's all I want to see. I just want the chronological order of when they were released but now everything is all over the shop.
Sooo my money is wasted because i cant get thru an episode with this app crashing or saying its playing and nothing is happening. You all make way to much money for this app to be TRASH get it fixed or we are out.
I just use the wabsite instead.
Personally I dont under this app or the layout makes no sense to me.
+ 11 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)