Review Insights · Google Play
Paychex Flex
Paychex, Inc · 76,140 ratings · ★ 4.6
4.6
★★★★★
76,140 ratings
🎯 Build a better version
Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"clock"
12 negative reviews mention this · 16% of all complaints
★★★★★ "to many problems with this app just not working on a random basis!!! They only give you access to one paystub a year for some reason and also will clock you out in the middle of a double shift without confirming anything first. Also no way …" - Adam F
2
"doesn"
8 negative reviews mention this · 11% of all complaints
★★★★★ "this app is really bad, it closes by itself repeatedly until you get lucky. it interrupts you with error messages consistently. some days it just doesn't record your time punch. this is a terrible experience. would not recommend." - Paul Brand
3
"work"
8 negative reviews mention this · 11% of all complaints
★★★★★ "to many problems with this app just not working on a random basis!!! They only give you access to one paystub a year for some reason and also will clock you out in the middle of a double shift without confirming anything first. Also no way …" - Adam F
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
based on how many time card corrections I need because this app seems to just imagine I'm doing time card punches is ridiculous. unfortunately I'm forced to use this 💩
meh. bar is on the floor nowadays.
this app is really bad, it closes by itself repeatedly until you get lucky. it interrupts you with error messages consistently. some days it just doesn't record your time punch. this is a terrible experience. would not recommend.
so I got a gig that uses this app and I cannot even set up a profile. I get to password section and I can't access the" confirm password" field. Completely stuck on that screen. ridiculous. I had to reach out to my employer and confirm this mess. paychex please let me know.
to many problems with this app just not working on a random basis!!! They only give you access to one paystub a year for some reason and also will clock you out in the middle of a double shift without confirming anything first. Also no way to fix any kind of error created by you or the app without help from someone up the chain of command. This app needs an overhaul. I have used several apps like it and this is the worst one by far.
Does its job but its the slowest app I've ever used and freezes constantly
Read the other reviews and count me in.
horribl3 tech support
Not very good and doesn't download immediately. Worst app ever used. Others dowliad quickly. Constant updating the app others just update easily
Miserably poor app. While trying to create an account I'm told their system can't find me. That's because I'm not in the system and trying to get in the system. Completely ridiculous! Zero cookie handling options so be prepared for the spam.
I use this for work and it's really laggy and it doesn't have great controls for managing clock-in and clock-out.
"Location not accepted" while I'm standing directly in the middle of the location I work, it shouldn't take 5 minutes of unmoving attempts to clock in. MONTHS LATER THIS IS STILL NOT FIXED!!!!!!! Still not fixed, over a year later. ... ... at this point I wish I could start taking away stars from other reviews because this is atrocious.
Horrible, can't even sign in
This app/company likes to lock you out of your account randomly while you're still on the clock. it also don't like the load half the time. not a overall good product. If i could avoid using this app, I would. it's trash.
I recommend employers avoid this service like the plague. Systems don't update leaving employees in limbo for hours and days trying to login. Their chat AI is completely useless. Stay away from Paychex
The back button should go back not try to log out. 7 years later, I'm still not able to use the back button to go back.
This app is awful has recently started clocking me out mid day with no clock out time stamp so it then read as error and I get a total of 0 hours and have to go to my supervisor to let him know never had any issues with it until recently besides it being slow and sending a verification code often
It's all together quite bad. Just read the comments , I concur.
Garbage
terrible app. never works. wish my employer dropped it but here we are. only use this if you hate your employees.
it's a nightmare are they still your information and then don't let you delete it ever
this has been the worst experience ever in my life dealing with this company and. every time I call not to be rude because I'm half Filipino they clearly do not understand how to speak because when I call to find out information its always wrong or incorrect until I get a English speaking person. this has been by far the worst
no sirve
only good for just clocking in and out, no more no less
I have to log into this darn app four times a day. The 'remember this device' button does not work on any device I've tried it on. two-step verification at every turn. Very frustrating! I would never choose this app if I had a choice.
I was sent fake schedules out for 3 weeks that I followed and did the training on the app thinking the employer requested it to not be paid in the end because of it
I have logged in, while pressing the 'remember device' button, aswell as turning on the fingerprint scanner as a password. yet still anytime I try to log in the fingerprint doesnt even save and the password I can never guess completely because everytime I ever try to log in it never saves my profile or finger print. I cannot stand applications or websites that cannot even work something as simple as a "remember password" or a fingerprint scanner.
it does not load time clock
How is it possible that this app's actions are handled completely differently in web vs app when they are identical? Why is the ui so unintuitive? Why do the time cards make new rows if i change a single value? These are all easy things to fix unless you only have one bad programmer.
constant connection issues. at least once or twice a week I cant clock in correctly.
Just want to see pay sheet none of the other stuff not interested in
asking too much
app barely works half the time.
offers live chat but no one works on weekends, apparently
the most frustrating app I've had the misfortune of working with. it just.. wont let me see my w-2. no reason why not
this app is worse than ADP
not user friendly. frequently have to log out to explore a different part of set up.
Just set up an account on my laptop today for a new job I start tomorrow and my login is not working on the app and now it's not logging me in on my laptop. Not sure who Paychex hired to program their login portals, but whoever they hired did a terrible job. I really hope Paychex can get themselves together. It's 2026. Delayed punches, glitches in times, and not properly recording punches is inexcusable in an age where AI is rapidly evolving.
HATE THIS APP !!!!!!!!!! NOW THEY'RE NOT LISTING MY EXPENSES ON THE W2 !!! I hate that my company uses this "service" ! Allow screenshots I'd like to take of MY information !!!!! WHERE'S MY TIMECARD ?!?!?! No support ! How can I double check the accuracy of my pay, if I can't keep a separate log of my time ! PTO functions are ALL messed up. I have no idea how much actual PTO time I have left, it's different every week !
This app is unbelievably bad. As many others have said, to log in you will frequently (but not always) be prompted to enter a code that is texted to you regardless of selecting the "remember this device" option. When you need to clock out you have to search for the clock out option under more options. WHY ISNT IT ON THE MAIN PAGE!?!? Its so needlessly convoluted and clearly not designed in a simple intuitive way.
terrible headache
forced me to update to use. now the app isn't working. thanks!
This app is absolutely atrocious, especially on its security protocols. Because you can spend up to 10 minutes answering all sorts of different security questions on initial setup. And when you go to log back in no matter how you put in the correct answers to your questions, it will still tell you the information is not correct. And direct you to their chat Assistant. to reset your account which you go through and reanser. All the questions again, just to end up in a repetitive loop.
don't use this company to do business with, they will pay your employees late, creating further headaches and issues for your administration. paychex will pass the blame and not help you with your payments. they will hang up on you as well. pos company, avoid them
Horrible apps for customer support. that I couldn't login without phone number were expired and I couldn't even contact live agent because it's AI and I couldn't be able to go through that so it's alot of wasted time to wait patiently worthless of this app.
Poorly written app.
Horrible not only it does not work , it doesn't make any sense. i am surprised they're even in business. If I had my way I would sue them.
been trying for weeks to access my tax info
How do I get my w2s if I do not work at the company anymore
It's incredibly slow to load and/or doesn't load at all. Android
+ 23 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)