Review Insights · Google Play
Paytm: Secure UPI Payments
Paytm - One97 Communications Ltd. · 23,901,436 ratings · ★ 4.8
4.8
★★★★★
23,901,436 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"paytm"
14 negative reviews mention this · 52% of all complaints
★★★★★ "i am using paytm since long time but i accidentally delete it and when i reinstall ed it is showing that device integrity failed. root access or system modification but there is no such problem in my device." - Rishab Singh
2
"customer"
5 negative reviews mention this · 19% of all complaints
★★★★★ "very very bad customer service" - Luffy
3
"payment"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Updated app is worst earlier one was good unable to login in and also it stops on payment page or in between." - Sonu Sharma
4
"ticket"
4 negative reviews mention this · 15% of all complaints
★★★★★ "don't book bus ticket ever through Paytm. prices are high compared to any other apps. I checked after booking. worst app" - Sai Srinivas
5
"service"
3 negative reviews mention this · 11% of all complaints
★★★★★ "very very bad customer service" - Luffy
6
"through"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Hi Paytm team, I am using your services since your starting days and it's really disappointing that I tried. reaching you out through call , emails but not able to connect with you. I was a paytm account holder and have my money in my walle…" - OM PRAKASH TIWARI
7
"account"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Hi Paytm team, I am using your services since your starting days and it's really disappointing that I tried. reaching you out through call , emails but not able to connect with you. I was a paytm account holder and have my money in my walle…" - OM PRAKASH TIWARI
8
"money"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Hi Paytm team, I am using your services since your starting days and it's really disappointing that I tried. reaching you out through call , emails but not able to connect with you. I was a paytm account holder and have my money in my walle…" - OM PRAKASH TIWARI
9
"response"
3 negative reviews mention this · 11% of all complaints
★★★★★ "worst experience i have faced app freeze issue I can't able to open this app and I tried uninstall and reinstall the app but no change same issue latest Android 16 and updated Paytm app i sent mail with screenshot error message and mobile m…" - Sindhu Baskaran
10
"bill"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I created a ticket with Paytm regarding why my credit card details were on Paytm without authorization. I never requested or gave permission for Paytm to check my bill or credit card due date. There was no resolution to the ticket. I have f…" - Sreerag K
11
"login"
3 negative reviews mention this · 11% of all complaints
★★★★★ "problem too many login attempts 😔" - Lucky Sahani
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very very bad customer service
very bad customer service
i am using paytm since long time but i accidentally delete it and when i reinstall ed it is showing that device integrity failed. root access or system modification but there is no such problem in my device.
not working
Worst customer support experience ever. This is an absolute nightmare. I've been trying to get my Soundbox fixed for two weeks, and all I get is running in circles with a useless AI bot that completely misses the point. It's impossible to reach a human agent, and my business is suffering because of this incompetence. Avoid Paytm at all costs if you actually need reliable support.
Hi Paytm team, I am using your services since your starting days and it's really disappointing that I tried. reaching you out through call , emails but not able to connect with you. I was a paytm account holder and have my money in my wallet, bank account as well as fixed deposite but not able to transfer any of them now. please guide me how to proceed.
amazing
The app keeps giving popup that I have malicious app (which I don't), but it doesn't tell me which app it is. So I am locked out of Paytm now.
don't book bus ticket ever through Paytm. prices are high compared to any other apps. I checked after booking. worst app
worst experience i have faced app freeze issue I can't able to open this app and I tried uninstall and reinstall the app but no change same issue latest Android 16 and updated Paytm app i sent mail with screenshot error message and mobile model android version there is no response and i haven't solution from paytm company
I created a ticket with Paytm regarding why my credit card details were on Paytm without authorization. I never requested or gave permission for Paytm to check my bill or credit card due date. There was no resolution to the ticket. I have finally deleted my account. Thanks for your 'support'.
Paytm is useful but is not useful
problem too many login attempts 😔
the gives fake promises of cash back but doesn't provide after transaction. it's so cluttered app full of junk every where
Updated app is worst earlier one was good unable to login in and also it stops on payment page or in between.
At present this app is facing heavy troubles, after reinstalling, I could nt login again, even in paytm money also.
this app has not any customer care number
they are running a scam i download this app just to get 50rs off on a flipkart purchase but after payment they just give u a voucher of 50rs off on a bill min 899rs. all the reviews are botted as well
It shows we get cashback through paytm when we choose paytm as payment method in some shopping apps. But we never get cashback from paytm
it's a waste app write now total payments pending and no response from the app side soo please don't use this app iam facing my bill payment pending issues.
QR Scanning takes too much time. irritating me, from today I stop using paytm for qr scanning, Paytm informed to raise ticket by giving reply, very irritating reply also
sabse bekar app hai
not working
Never book train ticket in Paytm app . it's always booking side lower and side upper seat in 2nd and 3rd AC . Never give available seats. I am suffering very drastically. Very bad service.
Recently PayTM has started showing a 61007 security message that is a false positive. GPay does not show it, but I like PayTMs interface so much more. Can you do something about that intrusive security message please? I will then return to using PayTM.
good
My payment is stuck and the customer care of Paytm has not resolved it yet. My money was deducted from my account but did not go to the person in front. I have not received the refund back on 2 July payment check my transaction and response me
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)