Review Insights · Google Play
PC Express - Online Grocery
Loblaw Companies · 40,030 ratings · ★ 4.0
4.0
★★★★★
40,030 ratings
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Top complaints - extracted from 88 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 18% of all complaints
★★★★★ "the app stopped letting me order about 6 weeks ago. The User Interface is bugged, it forces me to edit my address instead of moving on to paying." - Maxime Mercier
2
"orders"
15 negative reviews mention this · 17% of all complaints
★★★★★ "Over 6x now the items say in stock available but after placing orders (we made substitutions) never available. Why can't you mark them unavailable? Big waste of my time shopping for empty items" - Zli Grl
3
"address"
14 negative reviews mention this · 16% of all complaints
★★★★★ "April 30: constant ads that make it hard to scroll for items, this resets the view and makes grocery shopping harder now I can't add multiple of an item I can't even check out now because it tries to make me edit my address when I try. this…" - Lauren J
4
"delivery"
14 negative reviews mention this · 16% of all complaints
★★★★★ "April 30: constant ads that make it hard to scroll for items, this resets the view and makes grocery shopping harder now I can't add multiple of an item I can't even check out now because it tries to make me edit my address when I try. this…" - Lauren J
5
"been"
14 negative reviews mention this · 16% of all complaints
★★★★★ "If PC needs 1$ for pickup this is why I started buying everything from Walmart I've been picking up there for 3 years, no problems wonderful service absolutely polite happy employees to deal with almost always perfect orders with no substit…" - Robert Clark
6
"cannot"
13 negative reviews mention this · 15% of all complaints
★★★★★ "April 30: constant ads that make it hard to scroll for items, this resets the view and makes grocery shopping harder now I can't add multiple of an item I can't even check out now because it tries to make me edit my address when I try. this…" - Lauren J
7
"service"
13 negative reviews mention this · 15% of all complaints
★★★★★ "April 30: constant ads that make it hard to scroll for items, this resets the view and makes grocery shopping harder now I can't add multiple of an item I can't even check out now because it tries to make me edit my address when I try. this…" - Lauren J
8
"points"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Fix the bugs... It's always an issue at checkout, and to redeem PC Optimum points, it doesn't show, but when I go to the website, I can. Are you controlling us? Plus, your Grocer Corp wants to price gouging us already?" - Bora Sorm
9
"items"
10 negative reviews mention this · 11% of all complaints
★★★★★ "April 30: constant ads that make it hard to scroll for items, this resets the view and makes grocery shopping harder now I can't add multiple of an item I can't even check out now because it tries to make me edit my address when I try. this…" - Lauren J
10
"checkout"
10 negative reviews mention this · 11% of all complaints
★★★★★ "wasn't pleased at all as it glitched quite often. Mostly it went error or froze-up in middle of transaction or in middle of checkout process. Lately it just froze-up often while I'm only browsing groceries. Tech issue notification often app…" - Rika Gatackic
11
"doesn"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Fix the bugs... It's always an issue at checkout, and to redeem PC Optimum points, it doesn't show, but when I go to the website, I can. Are you controlling us? Plus, your Grocer Corp wants to price gouging us already?" - Bora Sorm
12
"search"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Stuck in an address selection loop. I save primary address, and it sends me back to the address search bar everytime. Do y'all even use your own app?" - B B
📋 All 88 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
April 30: constant ads that make it hard to scroll for items, this resets the view and makes grocery shopping harder now I can't add multiple of an item I can't even check out now because it tries to make me edit my address when I try. this fix did not fix the issue and I still cannot use this. I will be switching to a better delivery service because the app is unusable
the app stopped letting me order about 6 weeks ago. The User Interface is bugged, it forces me to edit my address instead of moving on to paying.
It sucks won't let you check out. I can put it into any other words other than its the worst app ever. If it was possible to give it a negative start rating I would.
Over 6x now the items say in stock available but after placing orders (we made substitutions) never available. Why can't you mark them unavailable? Big waste of my time shopping for empty items
If PC needs 1$ for pickup this is why I started buying everything from Walmart I've been picking up there for 3 years, no problems wonderful service absolutely polite happy employees to deal with almost always perfect orders with no substitutions and no pickup fees are available at your choice!
wasn't pleased at all as it glitched quite often. Mostly it went error or froze-up in middle of transaction or in middle of checkout process. Lately it just froze-up often while I'm only browsing groceries. Tech issue notification often appeared as well
why don't I get a list of things that are unavailable? I just get my order and have to guess which things I didn't get that I needed? no email or communication about it. half my order was missing yet I still have to tip the driver the full amount, still had to go to the store to get the missing items, after guessing which ones didn't show up that I think I ordered. Use Walmart grocery app.
The app has crapped itself. Might as well drive to the store and back while I'm waiting for things to load or get passed errors.
$79 total but they took $171. $13 item charged $20. No subs for stuff they obviously have subs for, and subs you don't want for more money. First and last time for me. Hate to say it, but walmart is a way better, and cheaper experience by far.
Had really bad experiences with this app. When you switch stores, the grocery list still remains the same as the previous store. I cannot get the correct item list and the price. Find some better ITs plz instead of using the outsourced south asian ITs, who cannot even get a basic function correct......
Fix the bugs... It's always an issue at checkout, and to redeem PC Optimum points, it doesn't show, but when I go to the website, I can. Are you controlling us? Plus, your Grocer Corp wants to price gouging us already?
I used to love this app and the service itself, but it's become really frustrating. The app is super glitchy, and I've been unable to cancel duplicate orders in the app (also called several times ahead of time to cancel) and got charged for it anyway (still trying to get my refund). I've been charged full price for cuts of meat that were supposed to be $30 off, I've had items not show up, and they keep putting my raw meat and produce next to each other which is so unsanitary. Very unimpressed!
it wont let me check saying I haven't chosen a bagging preference, which I did.
Impossible to sign in. "something went wrong". Over, and over, and over.
Horrible app. Very difficult to navigate and not user friendly. Needs serious updating.
Stuck in an address selection loop. I save primary address, and it sends me back to the address search bar everytime. Do y'all even use your own app?
04/23/26 Now it won't go past the screen after you pick the delivery address? Again, another app update that can't remember sign-in info. What that means is my order just goes to Walmart because I'm not interested to go through the motions to redo everything. Time is valuable developers.
honestly an awful app. want to place an order?? too bad you're going to sit there for 30 minutes while the app just keeps circling through the confirm your address screen. confirmed it? cool do it again for another 30 minutes and we still won't place your order
not working
cannot even log in to cancel my subscription. ridiculous the app does not work at all
Everything is terrible, from the app to the service to the support
Never on time in Alberta .... Superstore is not capable of fulfilling these orders on time. They are not staffed for this concept nor is management able to manage with the required skills set. It would best to refund the user-fee to all members and abandon before they lose even more market share.
what's the point of "add gift card" option if you cant even use it?
almost every order i make goes into my past orders bucket before i even go and pick it up, so i have to call the store every time. and their voicemail is always full. causing me to have to call 5 times at least.
UPDATE: APP FORGOT MY PREVIOUS STORE TWICE NOW AND ORDERED FROM WRONG LOCATION!! 🤬 Have loved this app for years, and am glad the checkout swipe issue was resolved, BUT I have to lower the review because of the terrible search bar on Android. Guys, people have complained for months; it's easily reproducible. I've written search boxes and I get it they can be complex with suggested results and async with denounce etc etc. But just fix it!! Or hire me and I'll do it for free :)
There has been an issue with redeeming pc points through PC express app for the last 2 months. When you call the store they say they cannot redeem them anymore, if you add a comment in your order same thing. Not worth switching supermarkets for....
cannot choose option to bring own bags at checkout. popup says selection is not made, but it most certainly is. this has been broken for more than a year at least.
Please get someone to redesign the app and make sure it works. The app is glitchy and frustrating.
terrible.
i just installed app it is crashing soo much what should i say nothing work when i click the pickup location it says something went wrong. and i click whatever any iteam to open its page it keeps loding its not my network problem i think you guys should change the software developer team hire someone with expertise not random nobodies who can't even handle such simple task and deployed this whole app without quality assurance. where is qa team. edit: its working now. crashes some time.
not working, even when I turn off the wifi. so annoying
slow and lot of glitches. pathetic app
Horrible! The app crashes all the time. Doesn't show proper pricing, changes once you've put item in your basket. Doesn't show substitutions right, can't accept it. Customer service is horrible. Can't select which location to shop from. Doesn't have live shopping, which makes it less accessible for disabled customers. They don't take on complaints. They just take it down as feedback. The complaints policy. Overall bad app and bad service. Highest delivery rates from all other stores and apps
won't let me log in.
The app is not bad until you need to checkout and than I cannot actually ever finish because when you select a time slot there is no confirmation and pressing back arrow in app does not register the time slot. Infuriating that I need to go to my computer to finish checkout each time. update, 2025/04, now the app has issues when selecting adress on checkout, it goes to edit address instead of continuing with checkout. Sad i need to checkout on a pc.
I love the concept but the app is so terrible it's become unusable for the most part
2 months or longer. Can't redeem points when ordering online. "Please note that PC Optimum Points Redemption is temporarily unavailable at checkout online. We apologize for the inconvenience." How long until you fix it. shouldn't be that complicated to fix.
apps crashed. again. You'd think a multi million dollar company could invest in an app that actually benefits it's customers. but that's corporate for you. trash.
Used to work perfectly fine got groceries delivered to my door for well over a year then all of a sudden app updates and my address is still an option but when hit it it loads then disappears asking to search for the address please fix..
This app is just useless. The thing makes you go in circles, then just slams errors in your face. Frustrating, Useless, and a complete waste of time. Judging by all these other reviews, the creator just doesn't care and most likely will never address them to make it more user-friendly. if I could give it 0 stars, I would. so annoying 😑
the developer doesn't keep up to make experience better, efficient, better.
Why are some of the items in the flyer not at the sale price in the app?? Also why does the typing not work properly in the search bar?? Also why are the timeslots for delivery or pickup so limited?? Instacart is waaaaay quicker.
Quite possibly the most buggy app I've ever seen. Staff do not use it correctly, orders are regularly late and wrong, costomer service is entirely unavailable. Useless.
glitches all the time, can't even check out your order. whenever they substitute another item it's always more expensive.
It has been weeks that you can't use PC Points online. For the amount Loblaws makes, you could hire IT to fix it in a few hours. Time to look for a new store
multiple times trying to place orders and can not finish, it just keeps bringing me back to enter address and save. so frustrating. I will not be renewing my subscription to this app.
très déçus apres quelque moi d'utilisation il n'est plus possible de faire une commande que se sois par l'application et le site internet directement , apres avoir payer un abonnement livraison pour l'année ses inacceptable l'application m'empêche de finir ma commande quand il est temp de choisir l'adresse , sela fait quelque mois que le probleme persiste et les gens sur reddit non toujour pas de solution a long-terme pour régler le problème . très déçu venant lepiceri "#1" a quebec
can't shop here anymore because they don't accept a large variety of payments. they used to. odd.
The app states that you can't use your points on this order temporary. it's been over a month it's temporarily not working. that doesn't seem like a temporary issue.
I have to uninstall and reinstall the app every single week because otherwise it won't update the deals. This only started happening a few months ago, but it's clear they have no interest in fixing the bug.
+ 38 more in the clipboard copy
Sentiment summary
81%
Positive (4-5★)
0%
Neutral (3★)
19%
Negative (1-2★)