Review Insights · Google Play
PC Optimum
Loblaw Companies · 130,214 ratings · ★ 3.0
3.0
★★★★★
130,214 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"points"
22 negative reviews mention this · 37% of all complaints
★★★★★ "I have a very bad experience with customer service. Since January they can't figure out why I am not earning pc points at the Mobil gas station. More then seven cases were opened and no answer at all. It looks so like customer service is un…" - Peter Marchyshyn
2
"card"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Points won't load no matter what I do. This app sucks. won't let me link a second card. I've added the card number 4 times, all I'm getting is invalid number😞" - Sharon Peacock
3
"every"
8 negative reviews mention this · 14% of all complaints
★★★★★ "I have a very bad experience with customer service. Since January they can't figure out why I am not earning pc points at the Mobil gas station. More then seven cases were opened and no answer at all. It looks so like customer service is un…" - Peter Marchyshyn
4
"phone"
8 negative reviews mention this · 14% of all complaints
★★★★★ "I have a very bad experience with customer service. Since January they can't figure out why I am not earning pc points at the Mobil gas station. More then seven cases were opened and no answer at all. It looks so like customer service is un…" - Peter Marchyshyn
5
"been"
8 negative reviews mention this · 14% of all complaints
★★★★★ "this app is a waste ,I've spent countless hours on the phone over a 2 month period to get my app to work, can't download offers ect ...empty promises to send an email ,or fix it ,I've been a customer for years ,ridiculas with NO resolution …" - Elizabeth Barnett
6
"doesn"
7 negative reviews mention this · 12% of all complaints
★★★★★ "2 factor authentication is faulty, does not take the phone number change, so if you ever change your number, hope that it doesn't log you out of the app because you will be locked out and customer care is no help at all. called, chatted and…" - Pissed Off
7
"email"
7 negative reviews mention this · 12% of all complaints
★★★★★ "this app is a waste ,I've spent countless hours on the phone over a 2 month period to get my app to work, can't download offers ect ...empty promises to send an email ,or fix it ,I've been a customer for years ,ridiculas with NO resolution …" - Elizabeth Barnett
8
"service"
6 negative reviews mention this · 10% of all complaints
★★★★★ "I have a very bad experience with customer service. Since January they can't figure out why I am not earning pc points at the Mobil gas station. More then seven cases were opened and no answer at all. It looks so like customer service is un…" - Peter Marchyshyn
9
"help"
6 negative reviews mention this · 10% of all complaints
★★★★★ "2 factor authentication is faulty, does not take the phone number change, so if you ever change your number, hope that it doesn't log you out of the app because you will be locked out and customer care is no help at all. called, chatted and…" - Pissed Off
10
"offers"
6 negative reviews mention this · 10% of all complaints
★★★★★ "this app is a waste ,I've spent countless hours on the phone over a 2 month period to get my app to work, can't download offers ect ...empty promises to send an email ,or fix it ,I've been a customer for years ,ridiculas with NO resolution …" - Elizabeth Barnett
11
"account"
6 negative reviews mention this · 10% of all complaints
★★★★★ "this app is a waste ,I've spent countless hours on the phone over a 2 month period to get my app to work, can't download offers ect ...empty promises to send an email ,or fix it ,I've been a customer for years ,ridiculas with NO resolution …" - Elizabeth Barnett
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I have a very bad experience with customer service. Since January they can't figure out why I am not earning pc points at the Mobil gas station. More then seven cases were opened and no answer at all. It looks so like customer service is unprofessional and they don't know what to do and how to fix problems. Every time I call them I have to wait about an hour to get someone on the phone.
Points won't load no matter what I do. This app sucks. won't let me link a second card. I've added the card number 4 times, all I'm getting is invalid number😞
I can't seem to use my app after the crash of their system
refuses to sign me. not sure what going on.
2 factor authentication is faulty, does not take the phone number change, so if you ever change your number, hope that it doesn't log you out of the app because you will be locked out and customer care is no help at all. called, chatted and even had the pharmacy push through a number change and still nothing. oh well, it was nice while it lasted i guess.
I am not receiving grocery store flyers
this app is a waste ,I've spent countless hours on the phone over a 2 month period to get my app to work, can't download offers ect ...empty promises to send an email ,or fix it ,I've been a customer for years ,ridiculas with NO resolution in sight they need to take accountability and solve these issues ASAP ! if I could give a minus 1 ,I would! FIX YOUR APP!!!!!!!!CALL BACK WHEN PROMISED, RESET ACCOUNT WHEN PROMISED,GET YOUR ACT TOGETHER or I'm done!
Outdated app. No biometric sign in!
Impossible de rouvrir mon compte, déinstalle, réinstalle, lien pour réinitialiser le mot de passe, tente de me connecter avec les mêmes infos que j'ai toujours utilisé, rien ne fonctionne.....résultats j'ai perdu plus de 20 000 points à cause de ça! Ça fait des semaines que j'essaie, par ordinateur, par application le même problème partout. Restez avec la carte plastifié sinon voilà ce qui arrive!!! Je crois que c'est voulu de créer ce type de problème à vos clients.
After all that junk, you just told me. It still doesn't replace my missing points. So all that information you gave me is just a waste of my time. I will not be using this card ever again. I paid for those points. I should get those points. But I just got ripped off. So whatever?
Locked out of my account. I have tried many suggestions given and nothing is working. The 2 verification is preventing me from accessing it as no email comes thru but I get flyer & email updates. The company has not been helpful or able to turn off 2 verification process on their end for me. Now my password has to be reset with failed attempts and that code won't come thru my email either. So frustrated.
can't select favorite stores and app is too slow adding favorite stores
why can't I collect points on the PC health app anymore?
unable to login. since last update the app is frozen, won't get to the login page.
the new app and UI is not good
flyer wont load for weeks now
Cannot log in my account....so frustrating. I tried to reinstall the app and even request for password reset but it doesn't send the link to my email. I have been a PC member for more than 10 years and this is the first time it happened to me.
Spend more, get less.Is there new slogan
too hard to use
Most recent: 5.14.1 has nothing but blank pages! Old: Having to log in every day. Old review: 1) Is IT Dept. not capable enough to make an update without having to log in again? 2) Maybe warn update is coming. Can be posted as an "offer" and throw us some points for doing. Last update. Lost lots of points because losing log in. Also couldn't save the offers I wanted to last night as everything was gone before 9pm EST. Lost future points. Unfortunate because the PC+ program itself, is great.
Every week I click on the link in my email to load new offers. I will then receive a follow up email stating my offers haven't been loaded. I do it again and the offers never load. I now only get digital coupon points but no points ever on anything else. I have uninstalled the app many times with no change. I'm past annoyed at this point.
unable to log-in to my original account and was forced to create a new one, losing out on about $30 worth in points. cannot login, therefore cannot speak to anyone and they're not able to help in store.
Current Points Balance shows lock 🔐 although the card associated with is unlocked with Redeem. Impossible getting help with this issue 😒
worst app ever! can't even access my local maxi grocery store on my card same with the maxi flyer. tried to have customer service solve this problem to no avail.
this program is a scam you don't get points for your offers and cannot reach a live person the virtual assistant says can't understand and keeps taking you back to how can I help. HORRIBLE SERVICE SCAM SCAM SCAM
PC Optimum is very discriminatory with it's offers. I've been a member for many years. It never used to be like this. Members were treated equally. Now, only certain members are receiving exclusive offers ie. $0.99 for dozen eggs at Shoppers. I am consistently excluded from these special offers. This is highly discriminatory! I've even had the PC credit card for years! I am extremely disappointed with PC Optimum.
can't spend the points anymore.
Doesn't work, been logged out for months. Every time I try to login, I get the infinite thinking wheel. Thought it was just from being in stores (where cell service is less than ideal), but, nope, same thing outside.
Expérience utilisateur médiocre. Mot de passe désactivé sans autorisation ni notification juste après un reset. Depuis, impossible de faire un reset de mon mot de passe car le courriel n'est jamais envoyé. Et en plus impossible de créer un nouveau compte pour avoir accès aux rabais exclusif à l'application de la circulaire. Il y a une "erreur de connexion avec les serveurs." Des bogs informatiques ça arrive et c'est normal. mais que cela dure depuis 4 mois est inadmissible!!
kicked me out of the app in the middle of using the app to make a list, and logs me out for no reason. edit: april 24: app kicked me out again for loading deals to my list.
constant technical issues.
This app sucks! Every employee at the places that accept PC points has told me they hear constant complaints about being logged out or locked out. I had 7000+ points and was suddenly locked out. Bloody 2-factor ID, which I never agreed to, won't send me a text verification and doesn't offer the email option touted online. I'm done using this program. Called customer service several times after multiple frustrating sign in attempts. Over an hour wait time, every time I've called.
No home screen widget in 2023 shows a total lack of effort and innovation on your behalf. Lazy. Also, no app should be signing me out on its own. Please tell me, why am I being signed out automatically? You think I remember every password I have now? edit- 3 years later and the app still signs me out, despite me checking the box that says keep me signed in. App has gotten worse. its crazy how you guys are going backwards.
The app will not allow me to link my card because it only shows my old card number that was a key chain I lost long ago, I was told from the Pharmacy that they no longer give points on perscriptions, I am also having trouble editing my new phone number and address. PC has to do better then this or I will only deal with Scene Points
I have 98,610 points on my PC optimum card. Cannot reset my password. What shou ld I do?
pas fiable très déçue je me suis faite avoir plusieurs fois il m ont volez mes points et ne répond jamais au téléphone ny virtuel ni personnel on doit se rendre sur la lune pour être servie cela fait pous de 20 année jy vais a pharmaprix il .commence a ne plus être juste les employés sont bête e mal élevés sans savoir répondre n'y servir la clientèle .
app doesn't work, I've tried everything from deleting to reinstalling, turn phone on/off. reload app again. NOTHING WORKS!!!!!
I often shop on line And I don't know if I get my PC points
Hard to find my offers. too many other sales pitches going on. New app is terrible.
to much junk mail
Cant get this to install on my new phone Waste of time
Signs me out. Great to try to open in line at store and have to log back in. There must be a better balance between security and convenience.
Unable to open Google messages about Shoppers Drug Mart limited times sales. It states "an error at receiving end." but I checked all my settings and everything seems fine.
my superstore flyer never appears in my app anymore. I contacted them and what they told me to do does not work. no one I know can figure this out
I WILL NOT LOAD ANOTHER APP to my phone. I don't like being pushed to have to do everything on my phone. I was doing just fine getting my updated points on my computer in my email. And it appears today I cannot update my points via the email and website.
can't sign in never had an issue before losing out on points .
Doordash isn't in our small city
I used to get Shoppers Drug Mart food deals listed on the app. Now food deals are only from Zehrs and No Frills. Now I have to waste time going through Shoppers Drug Mart monstrous flyer if I want the food specials. Disappointing. Also the app lists two of my favorite stores I visit. Those two I hardly visit, I go to the larger stores 98% of the time. Also it doesn't even list Zehrs, which I visit almost weekly.
Increasing problems with the app and it continues to get worse. Not getting all points and rebates despite the fact that I select them. Not getting any help from online assistance either. I have the updated 2026 version, and it's telling me to update my app. Just bought traditional medicine tea today and didn't get the $1 rebate I selected on my app.
this app would be better if we could stop seeing specific stores. Every Shoppers I've been to smells horrible (I can taste the perfume). I'm not going to shop there and it would be convenient to only see the stores I shop at.
+ 9 more in the clipboard copy
Sentiment summary
46%
Positive (4-5★)
8%
Neutral (3★)
46%
Negative (1-2★)