Review Insights · Google Play
Philips Hue
Signify Netherlands B.V. · 158,064 ratings · ★ 4.5
4.5
★★★★★
158,064 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
6 negative reviews mention this · 33% of all complaints
★★★★★ "Last update broke the whole app, lamps are not usable anymore" - Sascha Friese
2
"light"
4 negative reviews mention this · 22% of all complaints
★★★★★ "If you want to be stuck in the dark waiting for your light control app to update so you can turn on your "smart" light, Phillips is for you. If you value your safety, look elsewhere." - Mike Gaboury
3
"unusable"
3 negative reviews mention this · 17% of all complaints
★★★★★ "broken and unusable since last update" - Bryan N
4
"each"
3 negative reviews mention this · 17% of all complaints
★★★★★ "So much bug-ness! Each recent Update has been buggier than the last; the entire app is pretty much unusable now." - Eban Cooper
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cant log in and never receive the reset password email when requested!
Your app is shot as the in app browser won't let me login and now has botched my configuration. I can sign in on an external browser but yours is broken.
uses a non-standard text entry system for bulb names which is extremely frustrating, then nags you for constant feedback, awful experience!!!
buggy
the app use to be easy and simple. now Iit never do what I want and setting routine is super complicated
Last update broke the whole app, lamps are not usable anymore
If you want to be stuck in the dark waiting for your light control app to update so you can turn on your "smart" light, Phillips is for you. If you value your safety, look elsewhere.
broken and unusable since last update
So much bug-ness! Each recent Update has been buggier than the last; the entire app is pretty much unusable now.
The latest update now causes the app to crash within seconds of loading, it is now currently unusable.
terrible app, randomly deleted all data
not specifically a review for the app. but I can't connect to Google assistant. I have tried multiple times and others have this issue as well. this should be able to make my life easier, not making me spend hours to sync services to be able to use voice controls
horrible since the latest update. Will not add devices even though devices are brand new. The problem is not the internet it is the update. example of an issue is each time I try to add a light or the hue dimmer switch device and scan the QR code it takes me all the way up to the part where I add the lights and that's where the app freezes and crashes. I've tried this on my iPad and same result.
Not sure what changed with this app, but both of my bedroom light bulbs became unresponsive in the app. I went through troubleshooting steps and was able to re-pair one bulb, but not the other. I've tried everything suggested and it won't re-pair. There is nothing wrong with the bulb itself as it pairs with Alexa app and Hue essentials app with no issues.
No local bridge isolation any longer. invasive data mining trash. Moving to home assistant. Thanks for the good years while users were prioritized.
Could you please add an integration of motion aware areas to smart things (or google home), so the motion aware areas turn off when i want to sleep? Increasing the limit for motion aware areas and lamps in an entertainment area would also be nice, especially because of the imcreased processing power of the Hue bridge pro. Also, I don't get why older lamps can't go as red-warm as newer lamps when in kelvin mode, even though you could use the red leds. Thank you very much!
Please make more widgets. I want a widget that can control multiple zones and rooms rather than just individual widgets for each group or light. iPhone has more widget options, Androids has been the same lame 1 zone / 1 theme for probably a decade now.
too little features and the existing features are buggy, otherwise its descent.
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)