Review Insights · Google Play
Philo: Shows, Movies, Live TV.
Philo, Inc. · 34,934 ratings · ★ 4.4
4.4
★★★★★
34,934 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"philo"
6 negative reviews mention this · 16% of all complaints
★★★★★ "I've always loved Philo but they changed the app where you can't just watch seasons of shows .... they all say upcoming and even after they are available....it's only for so long before you can't watch them again. It was better when you cou…" - Kimberly Pesnell
2
"watch"
6 negative reviews mention this · 16% of all complaints
★★★★★ "I've always loved Philo but they changed the app where you can't just watch seasons of shows .... they all say upcoming and even after they are available....it's only for so long before you can't watch them again. It was better when you cou…" - Kimberly Pesnell
3
"free"
6 negative reviews mention this · 16% of all complaints
★★★★★ "horrible, nothing for free but junk, if you can get anything to even play." - Juelz Barnes
4
"anything"
6 negative reviews mention this · 16% of all complaints
★★★★★ "horrible, nothing for free but junk, if you can get anything to even play." - Juelz Barnes
5
"commercials"
5 negative reviews mention this · 14% of all complaints
★★★★★ "TOO MANY COMMERCIALS🙄" - Mrs. Teena
6
"shows"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I've always loved Philo but they changed the app where you can't just watch seasons of shows .... they all say upcoming and even after they are available....it's only for so long before you can't watch them again. It was better when you cou…" - Kimberly Pesnell
7
"long"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I've always loved Philo but they changed the app where you can't just watch seasons of shows .... they all say upcoming and even after they are available....it's only for so long before you can't watch them again. It was better when you cou…" - Kimberly Pesnell
8
"upgrade"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I paid the 38 to be able to watch certain things I cannot find elsewhere! tell me why now it's the next day after subscribing and I'm needing to "upgrade" to watch over half of what I saved to watch! cancelling and never coming back!!!!" - A Wilson
9
"doesn"
4 negative reviews mention this · 11% of all complaints
★★★★★ "philo tv does not have CBS/NBC/ABC nor does it have CBS sports network/it doesn't even have BTN/NO ESPN/NO/ESPN2/NO ESPNU NO SEC NETWORK/NO NBA NETWORK IT Doesn't HAVE any sports channels at all that's why I'm giving you guys a one star bec…" - gordon
10
"play"
4 negative reviews mention this · 11% of all complaints
★★★★★ "horrible, nothing for free but junk, if you can get anything to even play." - Juelz Barnes
11
"subscription"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Here on Google Play the subscription should cost from $29 to $38. Why is it not possible to find a subscription that costs $29? Well, that's fraud. I don't want the bundle. You should update the information on Google Play Store if it isn't …" - KM
12
"expensive"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I can never seem to get my saved programs to upgrade that's one thing that's very disappointing because I do subscribe to almost everything available here and it's very expensive I'm considering changing my options soon I'm not sure yet" - Christine
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
TOO MANY COMMERCIALS🙄
I've always loved Philo but they changed the app where you can't just watch seasons of shows .... they all say upcoming and even after they are available....it's only for so long before you can't watch them again. It was better when you could watch whatever you wanted to whenever.
i am having a lot of issues with this app!
I paid the 38 to be able to watch certain things I cannot find elsewhere! tell me why now it's the next day after subscribing and I'm needing to "upgrade" to watch over half of what I saved to watch! cancelling and never coming back!!!!
philo tv does not have CBS/NBC/ABC nor does it have CBS sports network/it doesn't even have BTN/NO ESPN/NO/ESPN2/NO ESPNU NO SEC NETWORK/NO NBA NETWORK IT Doesn't HAVE any sports channels at all that's why I'm giving you guys a one star because there's no telling how long you had this app out im not interested in it because you have none of these channels
horrible, nothing for free but junk, if you can get anything to even play.
pay 40$ for ads.... only watching for RDR season 18, scam
did the free trial wasn't able to watch anything it says upgrade n doesn't give the option to upgrade. do not sign up bad app
App not working on my phone picture does not showing. I uninstalled it a few times and the picture still doesn't show I don't know what to do to make it work. is there anything I can do different to make it work because it's still not working I did all the suggestions that troubleshooting suggested but the picture still doesn't show any suggestions welcomed the only picture that shows are the ads.
Here on Google Play the subscription should cost from $29 to $38. Why is it not possible to find a subscription that costs $29? Well, that's fraud. I don't want the bundle. You should update the information on Google Play Store if it isn't possible to get the subscription for $29.
this app is junk
you have to upgrade to watch anything good like loud house even SpongeBob you have to upgrade
the app was pretty good but they raised my payment without letting me know and didn't give me anything extra like others did. when they play a commercial they have a dumb advertisement thing at the top which ruins the commercial. they show a lot of stupid Philo commercials when you already have final
It won't let me sign in.
horrendous
to whom it may be concern I have been watching the blog and I haven't seen nothing about any HBO Max without ads but with a discount for your customers it would make watching it so much better if you didn't have the ads in there no commercials would be so much better you will get 1 star⭐ for now until I see a change!
y'all need Free trial for 30 days
I can never seem to get my saved programs to upgrade that's one thing that's very disappointing because I do subscribe to almost everything available here and it's very expensive I'm considering changing my options soon I'm not sure yet
the site when you google it claims it is free. $38 isn't free
WTH? Time for you to join the party and ask to enter immersive mode on my Samsung Tab 6, One UI 6.1, Android 14. Just like every other streaming platform I pay for. Or let me stream through Brave!
junk plus you can get all channels free on other apps
i can't create an account or sign in with the app, every time I try when I go to my email for either the code or link the app just restarts and I'm stuck in a loop. I can't sign in either, I already said that to start with
took forever to load and did't let me get in
Another Google supporter, because Google makes apps that otherwise doesn't necessarily require subscriptions.
very expensive
Expensive app for a few channels, tons of commercials that literally play over and over, sometimes they don't stop themselves. Not worth the money. Glitches on all devices
You have to have philo and all black just to be able to watch good shows so if you don't want to pay for both subscriptions don't get philo I already left allblack because they have high prices. but I'll be leaving philo once this billing cycle is up. (Example)You will click on what u want to watch, and then it'll say they have to route you to all black to watch. Then you have to pay a higher price for that subscription. Nope, I'm good!
awesome
Too much commercials for video on demand,(Add Free Subscription for $38 A MONTH?)
philo as of late has been very buggy. I was a loyal customer for many years and today I am letting them go as a subscription service. the app glitches out way to much with signing in and today your system did not take out my money at all and bricked my app completely unless I call customer service. the money was on my account to pay the faulty app just didn't take it somehow. because of this, I decided to save myself the $30 and simply let the app go. I am very disappointed!
I have had Philo for years and just downgraded your stars even further. You know what makes my blood boil is that you raised your prices but yet movies and shows are constantly cut off the recording long before they're finished. Can't do anything about it unless it happens to reshow again at a later date then you can try to record it again but just wasting 1.5 hrs on a movie to miss the last 10 minutes or so of it is absolutely BS.
to high
the price is outrageous
THE ADVERTISEMENT BREAKS ARE TO LONG
Almost 40 dollars a month is too much I dropped them
Use this app sparsely to watch movies and TV shows. Ease of use is poor. Will most likely uninstall it in the near future to save precious storage space.
has gotten really expensive
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)