Review Insights · Google Play
Photo Scan App by Photomyne
Photomyne Ltd. · 47,129 ratings · ★ 4.2
4.2
★★★★★
47,129 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"photos"
9 negative reviews mention this · 29% of all complaints
★★★★★ "misleading you have to buy subscription to share print or do anything with photos I recommend to stay away not honest" - V P
2
"subscription"
5 negative reviews mention this · 16% of all complaints
★★★★★ "misleading you have to buy subscription to share print or do anything with photos I recommend to stay away not honest" - V P
3
"share"
5 negative reviews mention this · 16% of all complaints
★★★★★ "misleading you have to buy subscription to share print or do anything with photos I recommend to stay away not honest" - V P
4
"phone"
5 negative reviews mention this · 16% of all complaints
★★★★★ "doesn't scam that great, taking pictures of the photo with my phone worked better, it requires too much $$ for what it does, NOT worth it!" - Dawn Stacey
5
"without"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Crazy expensive! Can't test it without subscribing. Immediate uninstall." - Eric Churchill
6
"service"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I was going to try this app, then while scrolling through the terms of service I noticed they want permission to use and distribute my work for free. Not happening." - April Castillo
7
"trial"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Worst App, don't waste your time on it. The trail version wasted my all efforts of scanning a big number of my family events photos. as soon as trial version expired it also deleted my all photos. insted of this, it should restrict the acce…" - King Kashif
8
"allow"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Worst App, don't waste your time on it. The trail version wasted my all efforts of scanning a big number of my family events photos. as soon as trial version expired it also deleted my all photos. insted of this, it should restrict the acce…" - King Kashif
9
"photo"
4 negative reviews mention this · 13% of all complaints
★★★★★ "misleading you have to buy subscription to share print or do anything with photos I recommend to stay away not honest" - V P
10
"charged"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I signed up on 3 day trial & they already charged me. I never got my trial & their customer service said it was a misunderstanding. No, it wasn't. I was given the 3 day trial invite. I had never used this before. They charged me the day I s…" - Elizabeth Tilghman
11
"paying"
4 negative reviews mention this · 13% of all complaints
★★★★★ "worst experience ever, photoscan ing can be done fast but they won't allow to download it even after paying" - Tony Koiprayil Siby
12
"trying"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Terrible experience, I found the app did not work very well and I cancelled within the trial period. I received a confirmation email of the cancellation, yet I was still charged for it. I am still trying to get my entitled refund. Not impre…" - Roland Goreski
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Nie dosc ze kiepskie to jeszcze trzydniowe demo dziekowac
Dont like it
misleading you have to buy subscription to share print or do anything with photos I recommend to stay away not honest
I was going to try this app, then while scrolling through the terms of service I noticed they want permission to use and distribute my work for free. Not happening.
Worst App, don't waste your time on it. The trail version wasted my all efforts of scanning a big number of my family events photos. as soon as trial version expired it also deleted my all photos. insted of this, it should restrict the access and after the purchase of product it should allow the access. but it did the worst thing n deleted all family photos. Zero rated app.
didnt work
worst user onboarding ever, then you're met with plans pricing, enough to find another tool
What is this monthly based subscription BS? 1 star
Not good
very BAD! How do I cancel my subscription? please
doesn't scam that great, taking pictures of the photo with my phone worked better, it requires too much $$ for what it does, NOT worth it!
Horrible app. Horrible experience. Can't explore your file system. Can't share a photo into the app. You can only upload photos if you go into "scan" (why??) and only then do you gain access to a limited view of photos specifically in your google photos, and only in certain folders. Search function is non-functional for "security". To the developers: A super clean and pleasant-looking interface does NOT make up for such a dysfunctional app.
I signed up on 3 day trial & they already charged me. I never got my trial & their customer service said it was a misunderstanding. No, it wasn't. I was given the 3 day trial invite. I had never used this before. They charged me the day I signed up. I wasn't even sure I wanted to use the app, so wanted the trial period.
Available at a very cheap cost of 12k per year + extras for additional features
didn't give me the 3 full days, found an app that was a LOT better.
worst experience ever, photoscan ing can be done fast but they won't allow to download it even after paying
Crazy expensive! Can't test it without subscribing. Immediate uninstall.
This is different now. For the worse. You MUST SIGN UP FOR PREMIUM OR YOU'RE NOT GETTING PAST THE FIRST SCREEN. It use to be an awesome photo editing app. Now I guess they're just greedy. Sad.
Terrible experience, I found the app did not work very well and I cancelled within the trial period. I received a confirmation email of the cancellation, yet I was still charged for it. I am still trying to get my entitled refund. Not impressed.
bad
I can't do anything on this app without an ad popping up trying to get me to pay for a plan. This app used to be wonderful. A great thing for storing old photos. Now it's a joke
Not usable without subscription. Then doesn't allow you to delete your data or at least impossible to find out how to do this. You're not sorry. That's your payment model. You can take pictures but you can't get them out of the app without paying the large annual fee. It should be clearer in the description that the app only works with a subscription. There is no free tier.
Wanted to test out the app. Made me sign up and charged me for a monthly subscription
somehow I got signed up for a year of this app? I honestly do not recall doing so, but after requesting a refund, it lead absolutely nowhere and I apparently spent my phone bill money on this app ... for a year? like that makes any sense. huh. yeah right.
I was so excited about using this. I downloaded it as I arranged the stack of photos next to me. I clicked 'Terms of Service' and 'Privacy Policy' to read before ai carelessly accepted terms of use. Both pages are blank. I clicked the California politely to read. Blank. so, no using by me. Reading the fine print matters. Shame on this company for blatantly disregarding our right to protect our information.
This app is not free. It will allow you to scan photo's but then you cannot download or share them without paying for a service.
horrible, just take a picture with your phone
You cant save the photos locally unless you pay! was trying to digitize photos of my grandma who passed away to save and share with the funeral home but the photos are locked behind a paywall, no option to watch an ad to save photos or anything. what a waste of time.
Image quality is not good. Blurry no matter how careful I was with light and support for the phone. It's online only. You can download photos if you subscribe, but your photos always go unnecessarily to their servers. I was offered a 3-day trial, but got charged immediately. At least they refunded me.
A promising app, but way too much is blocked behind a paywall. After the first album scanned and shared fine, I was trying to share pictures, save pictures, etc for myself just to my phone and you can't do that without having to pay. Was trying to open the photos on my computer since it asks if you want to look at them on your computer and you can't even save them from there either! If you don't mind paying for this, more power to you. But I was only able to scan and save 6 before it said pay.
Makes extremely poor cropping decisions. Skews photos by cropping them against imaginary lines, won't crop just to edges of negatives. Terrible to the point of being useless. fuilmlab app is doing the same thing. tried on two different phones with same results
Sentiment summary
81%
Positive (4-5★)
4%
Neutral (3★)
14%
Negative (1-2★)