Review Insights · Google Play
Photo Scan App by Photomyne
Photomyne Ltd. · 47,701 ratings · ★ 4.3
4.3
★★★★★
47,701 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"photos"
9 negative reviews mention this · 31% of all complaints
★★★★★ "The worst ever app... The app does not allow downloading your photos for free . you can just click and keep the photos . neither download nor share to your files. even screenshots can't be clicked cause it adds a watermark on the most impor…" - BHAVYA BHATIA
2
"doesn"
8 negative reviews mention this · 28% of all complaints
★★★★★ "I got charged for this app but I never downloaded it. it doesn't even show up in my apps." - Becky Wiley
3
"anything"
5 negative reviews mention this · 17% of all complaints
★★★★★ "you have to pay... for anything... it is like a scam... just scan your memories, then if you want them...just pay" - Imola Petruska
4
"free"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The worst ever app... The app does not allow downloading your photos for free . you can just click and keep the photos . neither download nor share to your files. even screenshots can't be clicked cause it adds a watermark on the most impor…" - BHAVYA BHATIA
5
"subscription"
5 negative reviews mention this · 17% of all complaints
★★★★★ "3-Day Free Trial is a Trap This "3-day free trial" is highly misleading. It forces you into an annual subscription, and if you try to cancel during the trial period to avoid being charged, your free access is cut off immediately. It feels e…" - Steven
6
"work"
5 negative reviews mention this · 17% of all complaints
★★★★★ "The app works great. However, they will charge your card before the trial ends. FRAUD!" - tdprout
7
"scan"
4 negative reviews mention this · 14% of all complaints
★★★★★ "you have to pay... for anything... it is like a scam... just scan your memories, then if you want them...just pay" - Imola Petruska
8
"share"
4 negative reviews mention this · 14% of all complaints
★★★★★ "The worst ever app... The app does not allow downloading your photos for free . you can just click and keep the photos . neither download nor share to your files. even screenshots can't be clicked cause it adds a watermark on the most impor…" - BHAVYA BHATIA
9
"google"
4 negative reviews mention this · 14% of all complaints
★★★★★ "3-Day Free Trial is a Trap This "3-day free trial" is highly misleading. It forces you into an annual subscription, and if you try to cancel during the trial period to avoid being charged, your free access is cut off immediately. It feels e…" - Steven
10
"charged"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I got charged for this app but I never downloaded it. it doesn't even show up in my apps." - Becky Wiley
11
"trial"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The app works great. However, they will charge your card before the trial ends. FRAUD!" - tdprout
12
"does"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I got charged for this app but I never downloaded it. it doesn't even show up in my apps." - Becky Wiley
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
you have to pay... for anything... it is like a scam... just scan your memories, then if you want them...just pay
I got charged for this app but I never downloaded it. it doesn't even show up in my apps.
Poor image quality even when restored.
it's a scanner only
3-Day Free Trial is a Trap This "3-day free trial" is highly misleading. It forces you into an annual subscription, and if you try to cancel during the trial period to avoid being charged, your free access is cut off immediately. It feels entirely designed to trick people into accidental yearly renewals. I don't understand why Google Photos would recommend or partner with an app that uses such anti-consumer practices. Avoid it.
The “Do Not Sell or Share My Personal Information” link doesn't work. Get back to me when it does and I will give you a better rating.
Doesn't scan anything. just takes a picture.
literally unusable
pricing is deciving. customer service is AI amd not helpful
Doesn't Work
I tried to cancel the service, and I was still charged the next month.
Renewed my subscription, paid $60 annual fee. App didn't recognize that I renewed and kept prompting me to renew ( and wouldn't let me even see anything I'd already uploaded). I emailed Photomyne Support with my Google Play receipt, followed their unhelpful AI assistant prompts, no avail. No response whatsoever. What a grand disappointment.....we really liked the app when we had the prior subscription! EDIT: I cannot update the review because I ALREADY emailed my receipt 2 days ago, no reply.
Even before getting to the scanning part some real problems with access to the account. Paid through Google Play for a year subscription but app said I only had the free version. When trying to check out my order through the link provided in the Photomyne order confirmation email it shows nothing but a blank credit card form. When trying to get help through the app it gives you a choice of chat or email but apparently there is no chat only email. It asks for an email address but when you put i
I wouldn't use it even for free. Awful app and AI experience
You are liars! When I install the application and you tell me that it's okay if I watch ads instead of paying, and I agree to that, I discover that you are scammers!!
trying to scan and share photos to the drive and it just shares a link which is no help.
You have to pay for EVERYTHING, you can scan as many photos as you want but they only get saved to the app, I want them on my PHONE!!! But you have to of course pay for the subscription, im good, thanks 🙄. Don't waste your time!
Awful. Doesn't do anything about the reflections so be prepared for the rectangle of your own phone to be reflected in every shot. Use Google PhotoScan app.
Nie dosc ze kiepskie to jeszcze trzydniowe demo dziekowac
Dont like it
misleading you have to buy subscription to share print or do anything with photos I recommend to stay away not honest
I was going to try this app, then while scrolling through the terms of service I noticed they want permission to use and distribute my work for free. Not happening.
Worst App, don't waste your time on it. The trail version wasted my all efforts of scanning a big number of my family events photos. as soon as trial version expired it also deleted my all photos. insted of this, it should restrict the access and after the purchase of product it should allow the access. but it did the worst thing n deleted all family photos. Zero rated app.
didnt work
The app works great. However, they will charge your card before the trial ends. FRAUD!
The worst ever app... The app does not allow downloading your photos for free . you can just click and keep the photos . neither download nor share to your files. even screenshots can't be clicked cause it adds a watermark on the most important parts of photo which is quite irritating
Works well except exporting photos doesn't export the Metadata. Keeps spamming me with paid version offers. Why would I pay for something my phone already does and with Metadata?
doesn't really do a good job separating photos, no good tools in the app to fix it quickly and simply
trying to charge me twice after only uploading a few photos. doesn't work like the advertised video. weak effects. disappointing.
Sentiment summary
83%
Positive (4-5★)
4%
Neutral (3★)
14%
Negative (1-2★)