Review Insights · Google Play
Picnic: order, cook, eat
Picnic Technologies B.V. · 110,372 ratings · ★ 3.8
3.8
★★★★★
110,372 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 18% of all complaints
★★★★★ "On the beginning was great, not anymore. Prices are much expensive than the supermarket. And mindestens 45E for one person is TOO HIGH! I dont order anymore" - Geo EchteLiebe
2
"english"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Unable to choose English language" - Ivan Lytvynenko
3
"delivery"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Thrice in my last 5 orders has the order been either delayed by days or been missing items. The app is good, and they employ humans at CS which at the surface is good news but they might as well replace them with AI bots because all they te…" - Siddhant
4
"support"
4 negative reviews mention this · 14% of all complaints
★★★★★ "They will not deliver to your door and then hold your money hostage if you dont go to their far away wearhouse to get your groceries. You have to be crazy to spend your money with them. Edit: I contacted your support team through Whatsapp. …" - johnkop4
5
"niet"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Niet geleverd. Ze duwen daar echt niet een keertje extra op de deur bel. Moet je vervolgens zelf maar uitzoeken hoe je aan je boodschappen komt." - Mickel Metekohy
6
"looking"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Thrice in my last 5 orders has the order been either delayed by days or been missing items. The app is good, and they employ humans at CS which at the surface is good news but they might as well replace them with AI bots because all they te…" - Siddhant
7
"product"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Thrice in my last 5 orders has the order been either delayed by days or been missing items. The app is good, and they employ humans at CS which at the surface is good news but they might as well replace them with AI bots because all they te…" - Siddhant
8
"away"
3 negative reviews mention this · 11% of all complaints
★★★★★ "They will not deliver to your door and then hold your money hostage if you dont go to their far away wearhouse to get your groceries. You have to be crazy to spend your money with them. Edit: I contacted your support team through Whatsapp. …" - johnkop4
9
"groceries"
3 negative reviews mention this · 11% of all complaints
★★★★★ "They will not deliver to your door and then hold your money hostage if you dont go to their far away wearhouse to get your groceries. You have to be crazy to spend your money with them. Edit: I contacted your support team through Whatsapp. …" - johnkop4
10
"language"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Unable to choose English language" - Ivan Lytvynenko
11
"interface"
3 negative reviews mention this · 11% of all complaints
★★★★★ "I was attracted by their ads, in English. The reality: 1. you cannot use web interface and your large computer screen 2. yet, the menu is so complicated that I had to order more than 15 items for one dish! 3. language.... Dutch only, in the…" - Gerasim Lotov
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I went to the website to see if delivery to my address is available - no such option, download the app. Only after starting the registration process it checked my address and told me no. Would've preferred to not download an app I can't use just to find that out.
They will not deliver to your door and then hold your money hostage if you dont go to their far away wearhouse to get your groceries. You have to be crazy to spend your money with them. Edit: I contacted your support team through Whatsapp. The person answering me was unhelpful, unapologetic and kept on blaming me for the delivery issue without trying to provide a solution. I was keen on trying your service but I obviously won't be buying from you again after spending 50€ and getting nothing.
Worst customer service experience. I had an emergency at my daughter's school and missed the delivery. And now they are asking me to pick from their hub at their mentioned time on a working day from a palce which is 70 mins away from my residence. Going to uninstall this righta away. if they are not considerate about an actual medical emergency. I don't think they deserve to be used anymore.
Niet geleverd. Ze duwen daar echt niet een keertje extra op de deur bel. Moet je vervolgens zelf maar uitzoeken hoe je aan je boodschappen komt.
Stop met korting emails. Jullie bezorgen niet eens bij mij....
I was attracted by their ads, in English. The reality: 1. you cannot use web interface and your large computer screen 2. yet, the menu is so complicated that I had to order more than 15 items for one dish! 3. language.... Dutch only, in the app 4. the order was 42 euro (due to the complex menu), and they suggested 2 timeslots. I picked up the first one. 2 steps further, at the payment they told me that I can get the chosen timeslot only if I pay 45 euro. I had to go 10 steps back. DISASTER
Very bad UX, when i click on a product to see details, it's added to the cart 😡😡
No English. we leave in 2026 I can't believe an app doesn't have English
Picnic is what happens when a company's leaders are chosen based on the singular and shared ambition of appearing very busy. For example, looking thoughtful, perhaps frowning a little, and saying "Hmmm!". Alternatively if you are feeling shy, you could wander around at a brisk pace while carrying your laptop, so people think you are going somewhere important and don't interrupt you. It's hyper-toxic for the actual employees who do actual work though, and I cannot support it
it will not come up with the uk
Just a greedy company promoting food waste. Not a reliable online shop.
man muss einen account machen, nur um herauszufinden dass sie bei einem nicht sind. super! nicht.
very sexist app adds
sinds vandaag crashed de app aldoor op de nieuwste versie.
reageert niet op input, crasht. Niet de kwaliteit waar je op hoopt.
приложение вылезло как спонсированое при поиске expres24 - местное узбекское приложение. Но это приложение не работает в узбекистане
De interface is dus zodanig aangepast dus het nu frustrerend is om mee te werken, we kunnen niet meer dag voor dag zien wat we moeten koken en is het overzicht gewoon minder overzichtelijker. Erg jammer, voor deze aanpassingen namelijk geen probleem gehad.
Driver never came, told they did not find me home. refused redelivery and told me to go 1half hour away to headquarters to get groceries. Gave no refund. Fakely ask to teach out to support, which then disregards me.
only germany card 🤦♂️
if there is a minimum order than it would good display during the product selection journey and not on the last step
On the beginning was great, not anymore. Prices are much expensive than the supermarket. And mindestens 45E for one person is TOO HIGH! I dont order anymore
Thrice in my last 5 orders has the order been either delayed by days or been missing items. The app is good, and they employ humans at CS which at the surface is good news but they might as well replace them with AI bots because all they tell me is that it's a "technical issue" and then they reschedule the delivery. I have had about 7 calls in the last 4 weeks and why do you even need humans cs for this? Idc about price, and looking into competition if they have a better product but doubtful.
es werden immer mehr günstige Produkte aus dem Sortiment genommen und mit teuren Markenprodukten ersetzt.
Unable to choose English language
Einheitliche und globale Filter bei der Suche fehlen. Z.B. Bio
My mother had this app and I'll tell you it was quite annoying for me in my opinion. First of all why does the order have to come a few days after? Not trying to be mean but can't it come faster like flink? And whenever i try playing a game/app these adds come from Picnic and they are irritating and not really tempting. But what i do remember is that when my mom ordered something they couldn't deliver they gave something else like a bag of chips. That's what i remember 🙌🏻🙅🏻♀️
While I have be been enjoying you services for 5 years, I am still waiting for the English language support. Also, please add an MCP option, so I can get my groceries list in with an agent, without wasting the time looking them up, based on my own recipes, not the sad pasta salads you have in the preselected recipes.
No English interface
Sentiment summary
68%
Positive (4-5★)
4%
Neutral (3★)
28%
Negative (1-2★)