Review Insights · Google Play
PikPak-Safe Cloud, Video Saver
PIKCLOUD PTE. LTD.. · 13,114 ratings · ★ 4.7
4.7
★★★★★
13,114 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"download"
8 negative reviews mention this · 29% of all complaints
★★★★★ "just read the new terms and conditions, and are you kidding? it's already bad enough we don't get to view videos after our storage data went over 6gb and now you're preventing us to download them? on top of that you're deleting the files th…" - Altoid Gaming
2
"file"
6 negative reviews mention this · 21% of all complaints
★★★★★ "why after lastest updated, the transfer area i can't - Mark it and Tick the file, before is can, why now no... can fix it if no i need to delete or manage it one by one" - alvin cheng
3
"premium"
4 negative reviews mention this · 14% of all complaints
★★★★★ "The removal of the ad-watch feature is very disappointing. Previously, users could watch ads to unlock premium features temporarily and stream videos in their original quality. Now, the app only asks users to buy Premium, and original-resol…" - Ansar Shah
4
"free"
4 negative reviews mention this · 14% of all complaints
★★★★★ "The removal of the ad-watch feature is very disappointing. Previously, users could watch ads to unlock premium features temporarily and stream videos in their original quality. Now, the app only asks users to buy Premium, and original-resol…" - Ansar Shah
5
"speed"
4 negative reviews mention this · 14% of all complaints
★★★★★ "I purchased premium, my suggest is the worst app. because magnet Link can't download or its stuck. download speed after premium very slow for example 5gp taking 3 hours or stuck. there is no customer service. if join telegram customer suppo…" - Rock Raju
6
"users"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The removal of the ad-watch feature is very disappointing. Previously, users could watch ads to unlock premium features temporarily and stream videos in their original quality. Now, the app only asks users to buy Premium, and original-resol…" - Ansar Shah
7
"user"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The removal of the ad-watch feature is very disappointing. Previously, users could watch ads to unlock premium features temporarily and stream videos in their original quality. Now, the app only asks users to buy Premium, and original-resol…" - Ansar Shah
8
"option"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The removal of the ad-watch feature is very disappointing. Previously, users could watch ads to unlock premium features temporarily and stream videos in their original quality. Now, the app only asks users to buy Premium, and original-resol…" - Ansar Shah
9
"transfer"
3 negative reviews mention this · 11% of all complaints
★★★★★ "why after lastest updated, the transfer area i can't - Mark it and Tick the file, before is can, why now no... can fix it if no i need to delete or manage it one by one" - alvin cheng
10
"magnet"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Pls add torrent magnet capturing options in Tv app too, currently it is not available in TV app. That could be a very good option to have. In Tv app you cannot add a torrent file." - Akhil Mohan P
11
"files"
3 negative reviews mention this · 11% of all complaints
★★★★★ "just read the new terms and conditions, and are you kidding? it's already bad enough we don't get to view videos after our storage data went over 6gb and now you're preventing us to download them? on top of that you're deleting the files th…" - Altoid Gaming
12
"money"
3 negative reviews mention this · 11% of all complaints
★★★★★ "just read the new terms and conditions, and are you kidding? it's already bad enough we don't get to view videos after our storage data went over 6gb and now you're preventing us to download them? on top of that you're deleting the files th…" - Altoid Gaming
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The removal of the ad-watch feature is very disappointing. Previously, users could watch ads to unlock premium features temporarily and stream videos in their original quality. Now, the app only asks users to buy Premium, and original-resolution playback is no longer available for free users. This negatively affects the user experience and makes the app much less enjoyable. Please bring back the ad-watch option.
asks for payment for basic 4k
Took out the $$, two days before the trial was finished. Very Shady!
I can’t clearly see your problem from the previous messages (they include audio/images). Please write your issue briefly, and I’ll convert it into clear English for you. Even one line is enough 👍
Very slow and not opening application
no free trial
why after lastest updated, the transfer area i can't - Mark it and Tick the file, before is can, why now no... can fix it if no i need to delete or manage it one by one
needs improvements and more free space and be more free friendly
just read the new terms and conditions, and are you kidding? it's already bad enough we don't get to view videos after our storage data went over 6gb and now you're preventing us to download them? on top of that you're deleting the files that we've saved on our account? good luck now everyone's going to leave this app for sure, and you'll get less money from the ads now, pretty smart.
worst
Terrible. I can't open any video or audio, and can't download any file, even the connection is good, and the file can be downloaded on windows normally.
i cant download file locally
I purchased premium, my suggest is the worst app. because magnet Link can't download or its stuck. download speed after premium very slow for example 5gp taking 3 hours or stuck. there is no customer service. if join telegram customer support team. they block & remove from the telegram group. there is no customer support and worst behaviour removing group purchased premium user treated very badly. please don't use this app totally waste of time & money.
they did every little thing shamelessly to earn money and even blocked your download speed to get paid and tagged it premium. just saw you can download only 1 at a time for more than 1 download basic parallel download is premium in this app omg how shameless.
no more speed up with ads
worst among cloud storage apps, even google gives you free 15 gb storage, but here only 6 gb for free users... If you don't want to transfer your files online then it would be a lot better to purchase any good external storage drive than this... There are other different limitations as well. Even mega is a lot better than this...
lol i thought id lf i download this i could download the file i want you want me to pay.
It used to be so good but recent updates have made it unusable. goodbye
I was unable to sign in after the last update. This message "internal error" kept appearing.
Previously there was a option to speed up download for 1 min after viewing ads. Now it's not there shame on you
only prime user can unzipped files. who ever made this needs to check their brain
垃圾应用！！即使开通VIP，下载速度也是非常慢，只有300kb/s
Do not buy the subscription, there is no support after your purchase.
please fix the app crashing in Android 7 32bit 2gb ram devices
I am paying ₹500 per month for this app, but the video player experience is very poor. I frequently face issues where subtitles do not sync properly, sometimes do not appear at all, and the video glitches during playback. These problems seriously affect the viewing experience, especially for a paid subscription. Please fix the video player and subtitle handling as soon as possible, because paying users expect a stable and reliable experience.
Pls add torrent magnet capturing options in Tv app too, currently it is not available in TV app. That could be a very good option to have. In Tv app you cannot add a torrent file.
can't even copy the magnet link if the transfer from the magnet is folder instead of file like the source of course it's from magnet link not cloud download
All premium benefits are needed to have a good time using the app
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)