Review Insights · Google Play
ピザハット公式アプリ 宅配ピザのPizzaHut
Pizza Hut Digital Ventures Ltd · 23,325 ratings · ★ 4.2
4.2
★★★★★
23,325 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 21% of all complaints
★★★★★ "Automatically changed time for delivery to day after and there is now way to cancel order. Waste of money and food as I probably won't be home." - Salvatore Scaletta
2
"pizza"
4 negative reviews mention this · 17% of all complaints
★★★★★ "A complete Japan address can't be entered into this app. Once you've entered the 'chome' it won't take a house or apartment number in it. The driver would have no idea where to go! So delivery orders are not possible. Works for pick-up orde…" - Jay Tee
3
"japan"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible app, typical Japan only interface with overly complicated menu and process. This is horrible considering their lifeline is based on deliver orders placed online...." - Still Iniwa
4
"work"
3 negative reviews mention this · 13% of all complaints
★★★★★ "A complete Japan address can't be entered into this app. Once you've entered the 'chome' it won't take a house or apartment number in it. The driver would have no idea where to go! So delivery orders are not possible. Works for pick-up orde…" - Jay Tee
5
"cards"
3 negative reviews mention this · 13% of all complaints
★★★★★ "The 50% off coupons the app gave me won't work and it won't take any of my credit cards as payment. The domino's app has no issues like this so it's a pizza hut issue" - Russell
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
置き配設定が記憶されない
Automatically changed time for delivery to day after and there is now way to cancel order. Waste of money and food as I probably won't be home.
決済できない いつもクレカでしか決済できない Paypay, google wallet出払おうとしたらエラーなる
Horrible app, typical Japan only interface with overly complicated menu and process. This is horrible considering their lifeline is based on deliver orders placed online....
会員登録で、生年月日を何回選択しようとしても、今日の年月日に戻ります。
A complete Japan address can't be entered into this app. Once you've entered the 'chome' it won't take a house or apartment number in it. The driver would have no idea where to go! So delivery orders are not possible. Works for pick-up orders ONLY. Order Dominoes instead for delivery. Their app works. Need to fix this, guys! You're losing a lot of money because of this. I prefer your pizza, but in cold weather won't walk to your store to get it.
アカウント作ってもログインできない。謎
Nonsense app! I have created new account and everytime I try to login it says "Invalid username / password". I have updated password 6/7 times but nothing works!
サインインする時メールやパスワードのエラがでています。リセットして、まだ同じエラがでています。新しいアカウントを作ってみたら、できます、アカウントがありますから。このアプリを使えません。
Always trouble paying with Visa ... do something or I will quit for about other pizza vendor
直ぐに注文か配達かを聞いてくる。ただメニューが見たいだけなのに。店舗に行くと、アプリには載ってないピザ商品があり、妥協して注文しているので、使いにくくて仕方がない。改善して欲しい。
Forces you to order from a specific shop near you even if that shop is SOLD OUT of what you want. Does not allow cancellation of an order, even if it's a reservation order made 12+ hours in advance. There is literally no way to cancel unless you call the shop and if they're already closed they will say it's "your miss" and charge you anyway.
Not convient for those who can't understand japanese
The 50% off coupons the app gave me won't work and it won't take any of my credit cards as payment. The domino's app has no issues like this so it's a pizza hut issue
Two cards declined in 4 attempts to order online over two days. The same cards worked with Dominoes who I purchased from after Pizza Hut app didn't work. Maybe it is because my cards are not issued in Japan?
Doesn't work. The worst app
Rejects foreign credit cards
注文して受け取りを忘れてしまいました。 それは私に非があると思います。 ただ、アプリ上は注文キャンセル扱いになっていてポイントはつきませんでした。 結構その辺は雑に扱ってるシステムなんでしょうか QAもみましたが何も書かれていなかったです 店舗は北綾瀬店です
English option please.
ピザは美味しいけど、アプリはかなり使いにくいです。過去注文情報はあるのに、前と同じ注文をするオプションがないです。 スクロールで生地選ぶのも間違えやすいです。好み設定も選べない。 急いでるときは、他の使いやすいアプリやサイトのピザ屋さんを使ってます。
Horrible UI experience. Hard to complete the order.
住所の設定が丁目で終わってそれ以降書けない。すぐ消した。
クレジットカード番号を毎回入れないといけないのはめんどくさい
Why It always cease when I send payment informations?
Sentiment summary
69%
Positive (4-5★)
21%
Neutral (3★)
10%
Negative (1-2★)