Review Insights · Google Play
Plant Identifier: LeafSnap
Appixi · 12,813 ratings · ★ 4.2
4.2
★★★★★
12,813 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
11 negative reviews mention this · 21% of all complaints
★★★★★ "made the mistake of signing up for year if subscription. This does not work at my house and now im struggling to cancel it. help! and cancel please . i cant even get off this dam screen now great." - Andrea Felix
2
"free"
10 negative reviews mention this · 19% of all complaints
★★★★★ "not free" - Hopeful Pessimist
3
"cancel"
6 negative reviews mention this · 12% of all complaints
★★★★★ "made the mistake of signing up for year if subscription. This does not work at my house and now im struggling to cancel it. help! and cancel please . i cant even get off this dam screen now great." - Andrea Felix
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
just have to go through a bunch of ads to finally use it
was a nice app, now its non stop ads and almost unusable, don't install it it's a waste of your phone storage
It would not allow me to take a picture to identify a tree
made the mistake of signing up for year if subscription. This does not work at my house and now im struggling to cancel it. help! and cancel please . i cant even get off this dam screen now great.
not free
rubbish
so sad you ruined leafsnap!
downloaded the app today wanted to try out three days trial and boom the subscription fee went off my bank account and I haven't even started and boom it kept on revolving and no results .im unsubscribing today. Hopefully will get my money back
The most invasive ads, been using for a while but I have to uninstall as I need to click through 4 different prompts for subscriptions or adverts before I can get any information. Most annoying when you're low on signal in nature and it wastes all the signal on video ads
Overrun with ads and prompts to upgrade. Not worth using the free version at all.
This app doesnt Work!
pay to play
won't diagnose
too many ads, excessive and interferes with use.
no this app is not free!
not sure what hapoened to this app but it will NOT open the gallery! BOO!
THIS APP IS NOT FREE TO DOWNLOAD. I was automatically charged $25.99 once I downloaded it. I downloaded it on a Friday evening and the following Monday before noon I canceled it. the app (before I downloaded it) states it is free for five days. DO NOT DOWNLOAD! IT IS NOT FREE FOR ANY AMOUNT OF DAYS! I will be fighting to get the charge credited.
not a good identification app
the popups pestering to upgrade are relentless and torturous. Nice app but awful intrusive badgering to upgrade. STOP!!!!
great software ..way over priced
I used leafsnap for a few years before actually subscribing. I must say that I am quite disappointed after paying for the subscription. The app now tells me that it cannot identify the plants too often/server error, etc. It did not perform this way prior to my subscribing. I will not be renewing my subscription.
You can't trial it without subscription. So there is no way of knowing it's any use without handing over money.
ads in the first 3 seconds after installing. paywall when opening. useless.
just tried four plants in a row, and this app could not identify any of them.
I would like to cancel out please. I did not clicked on auto renew. just paid 5.99 and I want to unsubscribed. Anyone can help me.!!
I pay for it but I can barely use it anymore because of the constant pop up ads, I'm thinking to use another ap instead. It used to be great and I need a good plant ap for my job. I don't think it is right to have a yearly subscription and yet get bombarded with advertising
this app has been charging me every year despite canceling their subscription years ago. I am very unimpressed and if they do it again I'm calling the police for theft of services
this is NOT a free app. Demands a credit card just to try it. I would be willing to put up with a bunch of annoying ads than to pay for it like most of the reviews stated. Very disappointing that they say that they are completely free and come to find out they are not.
Horrible, can never connect to network and 4 hours after installing unable to get my money back for a year subscription. Pretty bad for an app that doesn't work.
I have paid for the yearly subscription yet it wont let me use the app, wants time to pay again. not happy
AVOID this app as it trys to install software to reconfigure your phone. why should an app about leaves want to be inrested in modiying your phone's software or installing a new PDF app when i have a legitimate copy of Adobe pdf viewer. thanks but no thanks on having malware installed.
Not bad but the Ads are annoying and the accuracy is spotty. I like PlantScan Pro much better. No ads on their free tier and the accuracy is much better.
I payed for the premium access, but it is not allowing me to use the premium version.
very difficult to use and doesn't tell you much.
ripped off. automatically messed with my account and billed me no make that stole my money..
it was wrong. I planted these from a seed pack. I know what they are.
I have had this app for years and loved it. Now it takes forever to locate the tool I need as the app is so bloated with ads and traps to get you to pay that it takes too long to use. Plus, when I was finally able to take a picture of my plant the id was totally wrong. I uninstalled it.
I'm very annoyed with this. how can I cancel my subscription if I can't sign into into the app. the security for this app has got beyond ridiculous.
cancel this it says it is a free app and then when you open it it says it's 3 for 3 days then 21.99 I'm not paying that so cancel my subscription
expensive
I hate it n it won't let me cancel
Very very bad❗ It takes payment for every scanning and it just tells the name of the plant, doesn't even tell what I'm gonna do to this plant.....🤢
how is this free? I can't get past the 3-day free trial, then add in your PayPal number.
Be great if l could find out how to CANCEL it
immediately get an ad for something random that looks like the app and says "steps to set up TAP HERE" which leads you to a site off the app. after that in the app, when you click to go to the app to skip the ad you are hit with a required button to tap to use the app which is to "try a free trial" of this app
pay only scam
Too many ads. It can be helpful but I uninstalled because it's got too many ads.
Flooded with adverts. Will not diagnose issues unless upgraded to paid version.
not very accurate
hard to use
+ 2 more in the clipboard copy
Sentiment summary
80%
Positive (4-5★)
6%
Neutral (3★)
14%
Negative (1-2★)