Review Insights · Google Play
Plum: Smart Saving & Investing
Plum Fintech · 50,026 ratings · ★ 5.0
5.0
★★★★★
50,026 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
18 negative reviews mention this · 31% of all complaints
★★★★★ "I've had to edit my review. Awful customer service. I cant speak to anyone about my account. The customer service I've received has been abysmal. I cant withdraw my own money from my account. I've sent emails with no reply. This feels like …" - D C
2
"account"
15 negative reviews mention this · 25% of all complaints
★★★★★ "I've had to edit my review. Awful customer service. I cant speak to anyone about my account. The customer service I've received has been abysmal. I cant withdraw my own money from my account. I've sent emails with no reply. This feels like …" - D C
3
"plum"
10 negative reviews mention this · 17% of all complaints
★★★★★ "I've been using Plum since March 2020. It helped me a lot for saving and investing. But I hadn't used it for the past year. I wanted to start investing again, and what I saw was really disappointing. It needs to be upgraded to invest in any…" - Valentin Kosev
4
"customer"
9 negative reviews mention this · 15% of all complaints
★★★★★ "I've had to edit my review. Awful customer service. I cant speak to anyone about my account. The customer service I've received has been abysmal. I cant withdraw my own money from my account. I've sent emails with no reply. This feels like …" - D C
5
"support"
8 negative reviews mention this · 14% of all complaints
★★★★★ "i have had so many issues with the support team and even closing my account is such an ordeal there are so many issues i would just avoid this app and use something else that is actually useable" - David Melvin
6
"been"
7 negative reviews mention this · 12% of all complaints
★★★★★ "I've had to edit my review. Awful customer service. I cant speak to anyone about my account. The customer service I've received has been abysmal. I cant withdraw my own money from my account. I've sent emails with no reply. This feels like …" - D C
7
"work"
6 negative reviews mention this · 10% of all complaints
★★★★★ "downloaded the app but the cash isa doesn't work. that's the reason I joined too." - Michael Rose
8
"help"
6 negative reviews mention this · 10% of all complaints
★★★★★ "utterly chaotic rubbish. the ui is random and it's not surprising that even the help is inaccurate as it refers to non existing options" - Mike Scott
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I've had to edit my review. Awful customer service. I cant speak to anyone about my account. The customer service I've received has been abysmal. I cant withdraw my own money from my account. I've sent emails with no reply. This feels like theft. I haven't had any replies to my emails. the company is a joke.
Dodgy. Took £20.03 out of my account for absolutely no reason at all and it said it will be available in 5 days! Tried to find my bank details to remove them but you can't. You can't cancel the DD with them, have stop it with your bank. Will be shutting it as soon as I get my 20 quid back.
downloaded the app but the cash isa doesn't work. that's the reason I joined too.
doesn't work unfortunately can't get based the email verification it won't send me an email.
utterly chaotic rubbish. the ui is random and it's not surprising that even the help is inaccurate as it refers to non existing options
used to be a good app. since signing up to max the app seems to crash out constantly, won't load most of the time and the new layout for the investment platform is absolutely useless. update. now won't let me access any of my investments!!!! customer services are no help in getting it sorted and they are still reporting on there website that its fully functional!!! fuming.
Doesn't let you close your account as continuous payments pending so they just keep withdrawing money even when I asked to close the account. The app takes you through a number of steps to close and then at the end says sorry, can't do this. Frustrating. Not recommended.
trying to close account for the past week, it s a nightmare. really not straightforward, compared to joining it !!
Poor customer service in resolving issues. Moneybox is a far easier option. I've had issues re linking accounts for nearly 3 weeks. keep being passed from pillar to post.
i have had so many issues with the support team and even closing my account is such an ordeal there are so many issues i would just avoid this app and use something else that is actually useable
Completely unusable, so full of glitches on this android version, unlike iPhone version. frustrating and in need of immediate fixes, don't waste your time. Couldn't use the service, and constantly glitches on verifications, won't do direct debits. Subpar.
It's actually quite appalling! it continuously shuts itself down. it will not let you type your mobile number in to create an account. i uninstalled it and reinstalled it, still to no avail . it's by far the worst savings app I've seen in my life. i would recommend not to download it as this is meant to look after your money and it's failing all the time.
cannot even sign up, fails on the first step of sending a code to my phone
You don't have to put LLM into everything, this is what lead me to not use the app. App like this should be plain easy to understand and have no fuss.
The worst app ever. Just doesn't work and no one gets back to you
perks only available to max customers, not great perks tbh, you can get most of them for free on meerkat, instead of paying £15.99! the perks don't even work, I've tried to get a 2 for 1 code for cineworld and page just takes me to an ad or blank page! and yoy have to pay to get good interest rates when these are free with other banks. will definitely be cancelling! page keeps freezing when I try to deposit money, terrible app!
they don't help me ,I am a plum customer.they don't tell the truth.problem not resolved and not happy at all this goes all the way to legal section.
can't easily open new account
unable to open or access my plum isa account.
it's taking ages to get verified, I'm losing out on interest!
app used to be great but is now unusable and I have no access to my money! Avoid!
If u want to withdrawl ur money u have to wait atleast one month becoz when u deposit u dont know when ur money start work for nd withdrawal i am speechless i was thinking for long-term investment but i have to search better plateform then plum
Tried to sign up and it just keeps saying login unsuccessful. I'm then asked to login which takes me back to the home screen.
AVOID! I asked for a transfer for £312 as that was all that was left in the account. Plum asked for the value to transfer, and I provided it. The values showed as being transferred. Then I added more funds to the ISA I was transferring from as it's liquid. Plum ended up taking £2.6k instead of £312. Plum took all my remaining liquidity, which ended up locked in their ISA, and is only accessible through the "primary pocket", which creates a delay up to 3 days. There are better rates elsewhere.
Hopeless. Completed registration and verification easily. hit Cash ISA tile and no option to accept key documents so couldn't progress. reinstalled and no better. customer support? I'm still waiting.Wasted my time
absolutely abhorrent app
does not function properly.
I am trying to withdraw some of my money from Plum but it's not showing me how to pay into my bank account
Truly awful. App would hang and wouldn't get to verification screen no matter what I did. Even tried Installing on another device and same result, so I know it wasn't cache or data, or security etc. Spent the best part of a day trying to get this to work, and at the end of it, no human to speak to in support, and the bot is useless. Extremely frustrating, I would use a company who can build an app that works, because they have no web based options. Poor
every month the app is unusable for 2 or 3 days. I message everytime and they aren't helpful. worst thing is im paying £7.99 to not be able to use the app.
Terrible app, impossible to add money, constant problems and the worst customer service I have ever experienced........avoid at all costs.
I'm a new user to the app. I have a Samsung Galaxy S21 Ultra on the latest OS. Every time I log in, I select to use biometrics, but it doesn't remember the setting, so I am forced to log in using a pin.
money is not going to the intended cash ISA, it sits in a 'pocket' there is no support available. currently I have money moved to plum that's not even showing and money intended and transferred to an ISA that's been transferred to the pocket from the ISA! I can't get support... Terrifying
Difficult to navigate Cant find help button
Installed and couldn't be sent 6 digit code to sign up. Tried throughout the weekend with and without leading 0, messaged support but eventually just gave up and moved to Chip. Plum didn't want my money.
Crashes constantly, money transfers fail. Tried to set up an ISA, the app crashed 5 times during that process. I tried to transfer money into the ISA and the app crashed again so the transfer failed. Gave up and tried closing the account. That also failed. now stuck with a completely unusable account. As a new customer, the experience of using the app couldn't be able worse.
shocking app, says I need to verify then loads a screen saying take a photo of your id (verified) with no option to do anything else, absolute waste of time.
Cash ISA bonus interest (2.12%) is paid ONLY after a year and NOT on a monthly basis. One more marketing tricky scam we have here. Sad.
the interface is confusing. what are pockets? how do I differentiate between my lifetime isa and standard one. do they ever test these apps with end users? i suspect not, could be improved a lot
completely unintuitive app design. quite shocking someone felt it was ok to launch.
not good how the money you can withdraw is restricted when it's your own money!
made an account immediately got a charge for "cancel subscriptions" which my bank flagged as fraud and blocked my card now have to wait for a replacement don't bother
if I could give negative stars I would. I have wasted 52 weeks using one of their features. just to find out at the end of the saving, that they have not actually been putting money aside, like they said they would. word of warning to everyone. I would check your balances and deposits and make sure it adds up. I am MISSING money. and they cannot explain where it's gone. watch out. do not pay for the features on the app. they are not worth it. they are much better apps out there. even worse now
this app is abysmal. such a struggle to do anything, takes ages to get a statement from them or to withdraw funds.
4 months and still waiting for ISA transfer
Worst experience. App is glitchy and the support team is unhelpful. Not recommended.
please do not let these people hold your money, constant issues logging in.. they slash their rates faster than u can blink.. total incompetence.. soon as my isa matures I'm moving everything to another bank... worst experience in 30 years
after the update wont even let me load the app just comes up errors
the app isn't working and i don't have access to my money
I've been using Plum since March 2020. It helped me a lot for saving and investing. But I hadn't used it for the past year. I wanted to start investing again, and what I saw was really disappointing. It needs to be upgraded to invest in any funds. If we invest in a fund we already pay fees for it. And now extra for the app as well. In the last few years you've had a few millions of funding from crowdfunding websites. It looks like that money hasn't been enough and now you're charging users. Nice
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Sentiment summary
100%
Positive (4-5★)
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Neutral (3★)
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Negative (1-2★)