Review Insights · Google Play
Pocket Prep Behavioral Health
Pocket Prep, Inc. · 2,862 ratings · ★ 4.5
4.5
★★★★★
2,862 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"questions"
5 negative reviews mention this · 56% of all complaints
★★★★★ "Poor grammer and none of the questions, I felt, were reflective of what was actually viewed on the LISW-CP exam. Also, the app is predatory; designed in such as way to cause confusion so the consumer can not decipher how to correctly cancel…" - Nicole Smith
2
"subscription"
5 negative reviews mention this · 56% of all complaints
★★★★★ "Poor grammer and none of the questions, I felt, were reflective of what was actually viewed on the LISW-CP exam. Also, the app is predatory; designed in such as way to cause confusion so the consumer can not decipher how to correctly cancel…" - Nicole Smith
3
"exam"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Poor grammer and none of the questions, I felt, were reflective of what was actually viewed on the LISW-CP exam. Also, the app is predatory; designed in such as way to cause confusion so the consumer can not decipher how to correctly cancel…" - Nicole Smith
4
"cancel"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Poor grammer and none of the questions, I felt, were reflective of what was actually viewed on the LISW-CP exam. Also, the app is predatory; designed in such as way to cause confusion so the consumer can not decipher how to correctly cancel…" - Nicole Smith
5
"cancel subscription"
3 negative reviews mention this · 33% of all complaints
6
"studying"
3 negative reviews mention this · 33% of all complaints
★★★★★ "it was helpful in studying on the go, however now that I am done with my exams and try to cancel my subscription it automatically forwards me to Google play to cancel yet it's not on my Google pay as a subscription. Their customer service i…" - Destiny e
7
"exams"
3 negative reviews mention this · 33% of all complaints
★★★★★ "it was helpful in studying on the go, however now that I am done with my exams and try to cancel my subscription it automatically forwards me to Google play to cancel yet it's not on my Google pay as a subscription. Their customer service i…" - Destiny e
8
"actual"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Poor grammer and none of the questions, I felt, were reflective of what was actually viewed on the LISW-CP exam. Also, the app is predatory; designed in such as way to cause confusion so the consumer can not decipher how to correctly cancel…" - Nicole Smith
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Poor grammer and none of the questions, I felt, were reflective of what was actually viewed on the LISW-CP exam. Also, the app is predatory; designed in such as way to cause confusion so the consumer can not decipher how to correctly cancel a subscription, thus being billed multiple times beyond what was originally desired
it was helpful in studying on the go, however now that I am done with my exams and try to cancel my subscription it automatically forwards me to Google play to cancel yet it's not on my Google pay as a subscription. Their customer service is also hard to find to cancel the subscription. its great to study but scams you afterwards
I loved it until I wasn't able to cancel my subscription like it says I'd be able to do before purchasing! I can "pause payments" but what's that supposed to do!?! It's a SCAM!!!!
Many questions are confusing, lacking enough context, too many correct answers, etc. I have been using this app for about 2 months. My scores consistently get lower as my outside knowledge and studying increases. I at first thought that I read too much into the questions. I conclude that whoever or whatever is creating the questions is missing the mark and creating poor questions. After going through actual AMFTRB practice exams, I don't think the question format is similar enough to be helpful
these questions or anything like it appears on the Texas exam. there is not enough next, first, best questions to prepare you for the actual exam
Tried using this app to study for my exam and it kept crashing. I canceled my subscription and deleted the app. Would not recommend to use if you need last minute prep.
I paid for the premium service and it does not allow me to use premium option? It states error that I have already purchased that plan!
Massive waste of time. I spent 12 and a half hours studying the provided material for the NCE and less than 5 of the 200 questions on the actual test were even related to the questions from the 850 provided. 100% do not waste your money on a subscription.
Seems to not be an accurate reflection of exam prep. I am doing well on the daily questions and short exams. The mock exams were low. Retested for the 9x in 22 years...failed again but the pocket prep is easily accessible and user friendly.
Sentiment summary
86%
Positive (4-5★)
6%
Neutral (3★)
8%
Negative (1-2★)