Review Insights · Google Play
Polycam: 3D Scanner & Editor
Polycam · 23,771 ratings · ★ 3.6
3.6
★★★★★
23,771 ratings
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Top complaints - extracted from 56 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
13 negative reviews mention this · 23% of all complaints
★★★★★ "really neat, but it keeps logging me out and telling me to sign up again. very obnoxious. starting from scratch every time I open the app is not a great experience. Am I going to be charged 3 times after the free trial? who knows! updated: …" - Chris Beaver
2
"work"
11 negative reviews mention this · 20% of all complaints
★★★★★ "Crashes. Doesn't really work. very expensive." - Ben Jordan
3
"doesn"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Crashes. Doesn't really work. very expensive." - Ben Jordan
4
"trial"
8 negative reviews mention this · 14% of all complaints
★★★★★ "I used the trial and cancelled subscription via Google play, but I'm now being charged despite the cancelled subscription. even worse, what being charged is more than double what was quite originally. avoid this app/company!" - RhymeNorReason1
5
"subscription"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Apps like this should just be something we can buy. subscriptions are trash, especially at this price" - River Delta
6
"scan"
7 negative reviews mention this · 13% of all complaints
★★★★★ "tried to use the free trial scanned everything except what I was actuallu moving and trying to scan ... got the whole rest of the room though 😒" - Kevin Kampenga
7
"doesn work"
6 negative reviews mention this · 11% of all complaints
8
"without"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Can't use it without signing up. I will not hand over my details for an app i cant even test out first." - Bailey Stopher
9
"free trial"
6 negative reviews mention this · 11% of all complaints
★★★★★ "really neat, but it keeps logging me out and telling me to sign up again. very obnoxious. starting from scratch every time I open the app is not a great experience. Am I going to be charged 3 times after the free trial? who knows! updated: …" - Chris Beaver
📋 All 56 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Crashes. Doesn't really work. very expensive.
Horrible
Apps like this should just be something we can buy. subscriptions are trash, especially at this price
I used the trial and cancelled subscription via Google play, but I'm now being charged despite the cancelled subscription. even worse, what being charged is more than double what was quite originally. avoid this app/company!
Can't use it without signing up. I will not hand over my details for an app i cant even test out first.
really neat, but it keeps logging me out and telling me to sign up again. very obnoxious. starting from scratch every time I open the app is not a great experience. Am I going to be charged 3 times after the free trial? who knows! updated: was billed for the entire year on day 1 of the free trial. do not try!
it doesn't seem to work. images/data does not upload. just keeps freezing at various stages.
tried to use the free trial scanned everything except what I was actuallu moving and trying to scan ... got the whole rest of the room though 😒
paid app
not free
DO NOT WASTE YOUR TIME! The free trial is useless, you can't even save your scans. I tried this thinking I'd use it to make a 3d model of a raspberry pi project, and use that model to make a 3d printed case. I wasted time scanning and processing, just to find out you need the BUSINESS version to save. What they're thinking charging over $200 for 1 year? At that price I had better get a LIFETIME of usage! I give this app -10 stars!
edit: IT WAS FREE AND EASY, YOU STARTED WITH 20 AND COULD EARN WITH TASKS BUT NOW, TO DO ANYTHING, YOU HAVE TO PAY 30 DOLLARS FOR 1 SINGULAR MONTH AND A FREAKING 200 DOLLARS FOR 1 YEAR, IT SHOULD BE HALF FOR LIFETIME AND I HAD LIKE 50 CAPTURES BUT THE GREEDY MADE IT 0 WHAT A CHEEKY NAUGHTY COMPANY, NOBODY WILL PAY, ONLY BEAST, people and apps are so greedy these days. 1 STAR if there was 0 I would do it, before this I had it 5 stars, such good 3d models 🙁🙁😟😟😭😭😭😢😢😢🤬🤬🤬☠️☠️☠️👹👹👹😾😾
Can't even sign up
this app is only for iPhone users and doesn't function on android . waste of money very disappointed.
i dont need an account to use the app
cannot utilize drone video even when converted via Calcutta. no option to bring in your own data.
would have given 4-5 stars if they didn't take away my 100+ free captures I earned! Now I only have 10 captures remaining... and even when I try to upload a capture, a pop-up message says 'photo capture quota exceeded'. Really disappointing!
doesn't work without an account
only made 2 of the 10 free 3d scans, tried doing 3rd and it it kept failing using all my capture attempts
not actually free. there is no useful way to use the scan unless you pay.
This app automatically charges for subscriptions without your permission.
spyware
won't capture anything
Absolutely NOT free as some (clearly paid) reviews claim! the app forces you to sign up for an account before use and then immediately asks if you want to pay the subscription fees. If you just use the "free" service, it is VERY limited and basically useless, as it won't even let you export a model at all.
really bad, tried a simple room scan, looked completely crazy. might work for small objects. not what I was looking for :(
Can't get a refund. Avoid like the plague our black death if you prefer. Tried to cancel after 2 hours using but seems there is no refund at all which is illegal in Europe. I'll update here if anything comes back from our friends in Polycam
App crashes within 20-30 seconds. I cound never get it to work properly on iPhone OR Android.
My friend showed me this app, he has an iPhone. IT DOES NOT WORK FOR ANDROID. I can't even get it to capture a room. It'll take plenty of pictures but only give me a 10th of the room, if that. Also, the features my friend showed me don't exist here, and you cannot get your money back after purchasing a subscription. DO NOT BUY FOR ANDROID.
complete garbage
this app does not work on my Samsung Galaxy s22 apparently it lacks the hardware for it. How can I get my $99 dollars back that I used to purchase it I don't want to waste that money because I can barely afford it but if it doesn't work on this phone I need it refunded please
poor quality, difficult to scan anything larger than a basketball, over priced, Not enough file support for the $30 a month version.
app won't actually open, keeps crashing. pixel 8 pro
BAD
I tried to use this app to find the volume of a fishing lure so I could find it's density and the image it made was just horrible.
No free trial so it is useless. Won't let you export to stl. Expensive subscription not worth without trying first. We use polycam in the bussines with other project so I know this might be decent app but..
doesn't work.
A big pile of NOPE. I am ok with a free trial. But 7 days then an auto charge of more than $200.00. Not happening in this, or any lifetime. I will buy a 3D scanner before I pay that kind of fee for a phone driven scanner.
can't sing in
Needs an account and credit card before free trial which is not stated in the description.
can't register or login. not an internet issue (getting 300 down 30 up). Samsung s23+ phone. tried to register with Gmail and with email options and neither work.
garbage
Not interested in forced registration or paywall-locked features as a business model.
Do not want to upload just want to scan and save
Not a free app. Functionality locked behind a paywall. Requires credit card subscription before any use is allowed.
cant use the app without registering email
Beware, I was unable to generate any useful geometry from this app. Due to the delay between scan and model generation, it is easy to overlook the trial duration before finding this app is not useful. customer support is not accommodating. For me, this was a complete waste of time and money.
Scam! Does not work. Do not pay the subscription. Each iteration shows an error message. I never could manage to create anaything with the app. Full of bugs.
Doesn't work.
expensive, and clunky. but functional if you're desperate. has difficulty with repeated shapes such as repeated circular cutouts in a girder.
kept failing to upload
+ 6 more in the clipboard copy
Sentiment summary
64%
Positive (4-5★)
8%
Neutral (3★)
28%
Negative (1-2★)