Review Insights · Google Play
Popeyes®
Popeyes Louisiana Kitchen, Inc. · 184,721 ratings · ★ 4.9
4.9
★★★★★
184,721 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 33% of all complaints
★★★★★ "I ordered on Debt Card ending with 8664 July 4, 2026 @ 5:02 pm. (2) of the Big Box Classic Signature Chicken. (1) with Dark Meat Cajun Fries + Coleslaw (1) with White Meat Red Beans/Rice + Coleslaw I also added: (1) 3 Piece Classic Signatur…" - Mary Evelyn Zientek
2
"chicken"
4 negative reviews mention this · 27% of all complaints
★★★★★ "I ordered on Debt Card ending with 8664 July 4, 2026 @ 5:02 pm. (2) of the Big Box Classic Signature Chicken. (1) with Dark Meat Cajun Fries + Coleslaw (1) with White Meat Red Beans/Rice + Coleslaw I also added: (1) 3 Piece Classic Signatur…" - Mary Evelyn Zientek
3
"support"
4 negative reviews mention this · 27% of all complaints
★★★★★ "Your escalation team is terrible at addressing order issues and offering adequate resolution options. I would post examples here but not enough space. I need someone to give me a contact to reach out to address my recent issue. Preferably n…" - Fenn
4
"issue"
3 negative reviews mention this · 20% of all complaints
★★★★★ "I ordered on Debt Card ending with 8664 July 4, 2026 @ 5:02 pm. (2) of the Big Box Classic Signature Chicken. (1) with Dark Meat Cajun Fries + Coleslaw (1) with White Meat Red Beans/Rice + Coleslaw I also added: (1) 3 Piece Classic Signatur…" - Mary Evelyn Zientek
5
"code"
3 negative reviews mention this · 20% of all complaints
★★★★★ "The app won't accept the rewards code from my receipt. The website displays a blank screen on my PC's Windows 7 browsers; it does render correctly on my Android, so I entered the rewards code, that way. When did the app pick up that bug?" - Non Sequitur
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Charging 10 cents for ketchup what a joke.
I ordered on Debt Card ending with 8664 July 4, 2026 @ 5:02 pm. (2) of the Big Box Classic Signature Chicken. (1) with Dark Meat Cajun Fries + Coleslaw (1) with White Meat Red Beans/Rice + Coleslaw I also added: (1) 3 Piece Classic Signature Chicken All White for $ 5.00 Total Amount: $ 18.40 The complaint I have is I didn't get the (3) Piece Classic Signature Chicken. I was charged; but NO CHICKEN for the (3) Piece Classic Signature Chicken? So, what happens now to resolve this issue?
The app won't accept the rewards code from my receipt. The website displays a blank screen on my PC's Windows 7 browsers; it does render correctly on my Android, so I entered the rewards code, that way. When did the app pick up that bug?
Opening the app is light getting blinded w/ a flashlight.
today first time install and make order when arrived at location. 5 order was ahead. i wait they ready my order but did not call my name or number just ready and drop in box . girl say when order online I need to check byself order is ready or not.
Promo code did not work. Sent messages through the app. no response.
Your escalation team is terrible at addressing order issues and offering adequate resolution options. I would post examples here but not enough space. I need someone to give me a contact to reach out to address my recent issue. Preferably not the same escalation team support zendesk email I have already used where they don't care and use the exact same email template to reply to multiple emails with new info. Thank you.
Bring back the ability to mix and match spicy and regular chicken.
My order was stolen after using the app. you can only get help from their AI support. Someone else picked up my order before I got to the restaurant. They claim that someone faked my order confirmation. Now I have to wait for a refund from the app.
Popeyes chicken is fantastic but their app or support is a JOKE. I have been trying to get an agent and it refuses to let me without taking OR UPLOADING a picture of the issue and I have one to upload but it won't let me. So I can't tell them about the problem. THERE IS NO WAY TO SPEAK, CHAT OR ANYTHING WITH A HUMAN! 😡🤬
App sucks, doesnt let you pick sides in family meals, the rewards are not detecting. Quality control your apps before deploying!
When I added T-Mobile offer for $5 min purchase for a chicken sandwich. I added $6 and it does not work. It was great last few years and not the same in 2026
Promo code input location should be in the Checkout section. It absolutely braindead to put it in the menu section.
Avoid at all costs. The apps offers no customer support. If the app glitches and places an incorrect order you will not have a way to contact corporate to fix it. It will charge your credit card, and when you ask for support, the chat bot will acknowledge but never connect you with actual lives support. The physical store can't help you either. They literally tell you that it needs to be fixed through the app. I have six days trying to get a response through the app.
Why it is a lot cheaper to order 2pc in store on Tue than to use this app?
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)