Review Insights · Google Play
Popeyes UK
Popeyes · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
🎯 Build a better version
Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
12 negative reviews mention this · 23% of all complaints
★★★★★ "Doesn't work, can put order in but wont let you pay so pointless" - Dan Ficarotta
2
"order"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Doesn't work, can put order in but wont let you pay so pointless" - Dan Ficarotta
3
"doesn"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn't work, can put order in but wont let you pay so pointless" - Dan Ficarotta
4
"food"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Really unhelpful service, very disappointed. More interested in closing the store then delivering great customer service. Not even given napkins with the food, had to ask for them at the counter. Definitely not as welcoming or as good custo…" - Dave Willis
5
"discount"
6 negative reviews mention this · 12% of all complaints
★★★★★ "can't update password to log in and keeps showing error when paying when using discount." - MO BEE
6
"load"
6 negative reviews mention this · 12% of all complaints
★★★★★ "The restaurant is quite good. the app is rubbish. Very rarely works. Takes ages to upload anything and freezes most of the time." - Dany Arnaud
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Doesn't work, can put order in but wont let you pay so pointless
feedback form doesnt let you actually put anything into it, there's no way to co tact support via the app and honestly it feels very barebones
Unable to reset password, app freezes. useless
literally doesnt work
the app doesn't work
Really unhelpful service, very disappointed. More interested in closing the store then delivering great customer service. Not even given napkins with the food, had to ask for them at the counter. Definitely not as welcoming or as good customer service as when it opened. Won't be coming back ☹️
won't let me change password
can't update password to log in and keeps showing error when paying when using discount.
said I would get 15% off my 1st order at the checkout, never received it.
app does not work.... cant sign up.... cant reset password
awful to try and redeem the wheel prizes gave up in the end even the lad behind the counter didnt know .uninstalling not worth the hassle
app never let's me use discount and staff don't help
the surveys collect my data and don't give me vouchers
Breakfast bacon is basically raw...binned it....Coffee machine never works
buttons stopped working on both phones
Collection discounts never work, no explanation for why other than "something went wrong" would be 5 stars otherwise since the food is great and the UI is easy to use.
breaks at payment randomly
Lots of issues with empty pages, and just a weak app overall. I asked them to delete my data 2 months ago and still waiting. AVOID. They don't care about data privacy.
can't exit the promo screen
The stupid full-screen ad that comes up on app launch cannot be dismissed. I'm so tired of devs who vibe code and publish builds to production without any testing. Fix this!
Full screen offer when opening the app doesn't close when pressing the ❌ so app is unusable.
The restaurant is quite good. the app is rubbish. Very rarely works. Takes ages to upload anything and freezes most of the time.
App's so bad, crashing all the time
very buggy, freezes at order confirmation page after taking your money
lt is a nightmare to order on this app, never have the same issues elsewhere. At the final payment step the app just completely froze, Google Pay will load for 2 minutes and cancel, when you select pay by card or PayPal nothing happens, and then the app will delete everything in the basket forcing you to start all over again. The "Home" tab in the app is also totally blank. Absolute worst app out of all popular fast food chains.
Awful - constant timeouts and never works, can never use discounts
Really bad app. My breakfast offer was going to expire, but it cannot load the offer page correctly. Just after the breakfast time has gone, the offer page loaded successfully. Apparently, it tried to stop people using the offer.
awful rubbish app, does not even load. once a page is clicked it's keeps loading and says "sorry something went wrong" terrible useless app. what's the point of giving an app when its this dead
This app is the worst thing ever. Can't find the location by typing in a city. Try to load an offer and it says something has gone wrong. Uninstalling complete waste of time!!!
Apps OK, if sluggish. Service in restaurant though, is diabolical. Waited more than 30 mins in a near empty Popeyes for food to turn up - would have been quicker to go to a supermarket then go home and cook it myself.
This app simply doesn't work I tried to confirm my order multiple times and it stubbornly refuses to work
Ordering is a nightmare. App hangs when you order, even if you restart the app. App doesnt let you order from home to pick up 'because youre too far away'. Offers helpfully dont work if you dont use the app, meaning you have to deal with its awful design. Last time im ordering from here. I just want to order from home to pick up, not order near the store and wait another 20 minutes.
I was trying to order a pick-up order (with a 10% off offer on the app). After I entered my payment details, the app just stated I'm not near the store and just froze on that page: can't go back, can't "view order", "confirm option" button dimmed. At the end, I went to the store. The app still froze on the same page and of course they received no order. I had to order everything again on the spot and no discount.
it said you get a discount on the app. lie
Really horrible food. Never again
rip off prices. free prizes with app you need to pay for.
app has great deals, but when you can't complete an order, which seems to happen more often than not, the staff are completely unable or unwilling to help.
Could be a lot more user friendly. Should be more options to use in the shop as in pay in the shop, for any rewards you have got rather than on the App. Quite often I can't get it to work.
offers dont load
popeyes food is great, but this app doesn't work! I've lost £20 of discount over 2 occasions no resolution ever received!
Thanks for making me stay hungry by ensuring that I cannot use discount code which can only be used exclusively in app but not allowing payment via card or Google pay as jyst get oops something went wrong message, you cannot have app exclusive discounts and refuse to take payment, get this fixed, guess someone else is having my money today for food because your company clearly doesn't want to
The slowest app EVER !
Broken app after update. Order cannot gp through as it kept on spinning under great reception at the restaurant. Please fix your app!
After 2 years I'm deleting Popeye's App as I've stopped going there altogether.. They are going backwards in my opinion (which means nothing) they've sucked us in with good deals and choices and now that they've cemented themselves they are slowly reversing it all. One example= They only sell leg and thigh on the bone now!!! Even the local independent chicken shops offer better options. Anyway goodbye and good cluck
let me look at the menu without selecting a restaurant to order from
not working
buggy app. took a hundred attempts
Doesn't load, keeps crashing, won't let you pay, I could go on . . . Trying to get the app to work wound me up so much I just left the restaurant.
Useless doesn't work inside store.
Laggy and unclear.
+ 2 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)