Review Insights · Google Play
Porter - Logistics Service App
SmartShift Logistics Solutions Private Limited · 1,328,949 ratings · ★ 4.9
4.9
★★★★★
1,328,949 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"porter"
5 negative reviews mention this · 33% of all complaints
★★★★★ "porter suspended my account because it assumes that I have done fake orders to get incentive. they even have no proof of the successful transaction of that incentive amount. still they just assumed that I did fake order just because I compl…" - Utkarsh
2
"service"
3 negative reviews mention this · 20% of all complaints
★★★★★ "worst app and customer service" - Pritish Ekka
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
porter suspended my account because it assumes that I have done fake orders to get incentive. they even have no proof of the successful transaction of that incentive amount. still they just assumed that I did fake order just because I completed two orders of the same customer via porter. i haven't recieved any incentive till date. and i haven't completed any fake order. just because they don't want to give u your eligible incentive, they suspended you. wow nice porter.
@porter_it bs sorry sorry ke comments krke kuch ni hoga... Boycott porter ab karna hi padega... Action toh aplog kuch lenge ni.. Na hi resolve karte hain query.. Toh ab boycott better option rahega #boycottporter
bekar app h .. dont use.. agr koi auto book kre to usme persona ka alag pmt maangte h ... agar alag nhi bithana passenger to un loading or unloading ap hi intazam kre.. we use local resources instead..
books some vehicle come others don't recommend
It is directly taking me to the register page. When I type my email id, it shows an error of Account already registered. But it is not showing any option to login by the registered email id
26/06/26 porter packers and movers is running robbery group today they robbed 3 boxes of iteams . i booked for house shifting the slot was for 4pm but they came around 3pm and they took the OTP and started packing after some time they took 3boxes to the van and they never came back when we went out and saw there was no van and guys then we called the porter first they was pritaning they were helping after some they why you gave otp i asked why you accpted otp and the message came to my phone .
Uninstalled I can't pay for loading and unloading of one item for just 50 meters.. local vehicle driver will do it for free in the price you are asking for and ofcourse I can go with him through his vehicle without any extra charges.
riwer poit plus discount nahi milta he
Not taking any responsibility of goods after riders lost something.
bhai log porter se kai bhi saman mat bhena porter wala ore rider frund hai mera 800 ka porter fraud kar liya
The driver has not proceeded to the drop-off location immediately after pickup, as they appear to be awaiting an additional parcel from a different application. We kindly request your attention to this matter.
worst app and customer service
App To Slow Open
pathetic service not reliable at all please don't book any service from porter they are making fool just by advertisements not able to provide service
very chip price service
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
2%
Negative (1-2★)