Review Insights · Google Play
Premier Inn Hotels
Whitbread · 6,674 ratings · ★ 4.1
4.1
★★★★★
6,674 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"booking"
3 negative reviews mention this · 30% of all complaints
★★★★★ "tried to download my booking to the app and it said details incorrect. what is the point of the app if you can't put your booking on there" - David Shergold
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
tried to download my booking to the app and it said details incorrect. what is the point of the app if you can't put your booking on there
rubbish
rejected as soon as l set it up and hard to find a way of booking without it.
completely pointless app. check in online, but then have to go to reception to check in and collect a key, can't just go to the kiosk and get a key printed. What's the point. may as well just use reception and have done with it.
hotel need improvement, staff indeed further customer training in deal with disabled person
doesn't work
thought would have given access to free fast internet. it didn't with out cost
unable to add a booking
Impossible to login! Spent 40 minutes trying to. won't let you reset password either. Utterly shambolic!
I have to uninstall and reinstall the app every time I use it. It's been happening for a few months now.
Sentiment summary
73%
Positive (4-5★)
7%
Neutral (3★)
20%
Negative (1-2★)