Review Insights · Google Play
Premier Inn Hotels
Whitbread · 6,730 ratings · ★ 4.1
4.1
★★★★★
6,730 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"terrible"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Terrible app as can't amend or cancel your booking" - Steven Watton
2
"booking"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Terrible app as can't amend or cancel your booking" - Steven Watton
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
prices of hotels are just beyond absurd
poor. unable to create an account. keep trying and still no joy.
Too complex for an older person. Would not accept password. Wasted too much time. Wont try to use again
no information for belfast city
terrible trying to get prices ...saying access denied even though I've booked many times before
Terrible App! Very Glitchy. Kept sending me round in circles! Very, very difficult to book a room.
Terrible
Fake photos. Amenties are not as described
badly broken, works once, then never logs in again, and you need to clear all the app settings again to make it work. clearly very poorly developed and poorly tested. something to do with awstrack.me. id rather not be tracked thanks.
tried to download my booking to the app and it said details incorrect. what is the point of the app if you can't put your booking on there
rubbish
rejected as soon as l set it up and hard to find a way of booking without it.
completely pointless app. check in online, but then have to go to reception to check in and collect a key, can't just go to the kiosk and get a key printed. What's the point. may as well just use reception and have done with it.
hotel need improvement, staff indeed further customer training in deal with disabled person
Terrible app as can't amend or cancel your booking
I have to uninstall and reinstall the app every time I use it. It's been happening for a few months now.
Sentiment summary
73%
Positive (4-5★)
7%
Neutral (3★)
20%
Negative (1-2★)