Review Insights · Google Play
PREQUEL AI Filter Photo Editor
Prequel Inc. · 375,362 ratings · ★ 4.5
4.5
★★★★★
375,362 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Can't even try without laying down a card. Then it's $4.99 a week which, is not worth it to me. I'd rather do free with a reasonable amount of ads. My phone apps and AI editing will do for free" - thomas sneath
2
"subscription"
6 negative reviews mention this · 16% of all complaints
★★★★★ "My upcoming subscription payment is June 16, 2026, but why now I can't use any gold member features? It said I have to have subscribe again. do fix this! or I'll uninstalled it. and I want my money back if you can't solve this." - Alta Razvyaska
3
"anything"
6 negative reviews mention this · 16% of all complaints
★★★★★ "every time I upload a video, it dims the color and looks like a filter is on it. I put in a request for help, didn't hear anything then recieved an email for a survey on how they did. are you kidding me? nothing was done and I paid for this…" - Chelsea June
4
"without"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Can't even try without laying down a card. Then it's $4.99 a week which, is not worth it to me. I'd rather do free with a reasonable amount of ads. My phone apps and AI editing will do for free" - thomas sneath
5
"money"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Features are quite slow to load. No ability to toggle between faces for photos with multiple faces. Hair feature does not work, tells me that it cannot be found. The Remove feature does not work, tells me my photo (two people clothed and sm…" - Clarke Peninton
6
"questions"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Upon opening the app I'm getting bombarded with a lot of questions, only to end up with an unwanted trial screen, all for a camera app." - Y4kuzi
7
"photo"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Features are quite slow to load. No ability to toggle between faces for photos with multiple faces. Hair feature does not work, tells me that it cannot be found. The Remove feature does not work, tells me my photo (two people clothed and sm…" - Clarke Peninton
8
"trial"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Features are quite slow to load. No ability to toggle between faces for photos with multiple faces. Hair feature does not work, tells me that it cannot be found. The Remove feature does not work, tells me my photo (two people clothed and sm…" - Clarke Peninton
9
"working"
4 negative reviews mention this · 11% of all complaints
★★★★★ "disappointed, not working but collecting data and all everything private." - ramos carlito
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can't even try without laying down a card. Then it's $4.99 a week which, is not worth it to me. I'd rather do free with a reasonable amount of ads. My phone apps and AI editing will do for free
really lags
May be good if you want to pay to even do basics
Upon opening the app I'm getting bombarded with a lot of questions, only to end up with an unwanted trial screen, all for a camera app.
scum developers. a one minute questionnaire then forcing me to subscribe
legit everything is for pay. greedy
scammy. takes your time to answer questions and set up the app to then ask for payment details. dont waste your time
Fix it! have been using this app a while and loved it but now for a few months I've been paying for absolutely nothing. I upload a photo and apply presets and nothing happens.
ai sucks
Can't use any presets or edits for free. Trys to force you to buy their gold version.
Crazy you can't even try it. I downloaded it to see how it would work - they ask you for $5 a week right away! You can't even try it without paying, that's crazy.
deceptive. not worth your time.
disappointed, not working but collecting data and all everything private.
Im not able to save the pictures I edit ....
i cant save the pictures i edited
All these questions and stupid names for the filters gave me a headache. Couldn't even get started. You know why Adobe makes money? Because they don't rename filters and they don't ask you stupid questions. I just wanted to edit a photo
every time I upload a video, it dims the color and looks like a filter is on it. I put in a request for help, didn't hear anything then recieved an email for a survey on how they did. are you kidding me? nothing was done and I paid for this 💩 for a year and can't even use it
horrible
My subscription ends in July 2026 and the app I payed for the year and has been unable to use it, the app will freeze, unable to touch anything I have installed, uninstall repeatedly nothing works it's been 6 months now and I can't use what I pay for, I used the free version for years I deeply regret paying for this app, money waste, but don't worry they Still charge me for it asking if I want to resubcribe , if I could show screen shots I would.
forces you to pay straight off, or at the very least hides any free or test options. avoid.
I don't want to be constantly asked to sign up for a free trial, I want to try it for free without that, I dont like you choosing my "style" either based on questions, I change my style all the time, photo studio is just as good as this app and is totally free, I'm saying this as a qualified photographer
it's very lower and primium 🙁
I was not able to utilize or experience the app in order to know if I would like to purchase it without purchasing it. I hate apps where you have to buy the app in order to know if you want to buy the app let us use like the coolest thing you can show us one time that way we can see what you're capable of before we spend our damn money duh
too lag to export image!
too many wasting time useless questions
It doesn't work.
AI and subscription to be able to do anything decent is an instant no. snapseed, camera360 and many others have better adjustment and filter options without the need for any kind of payment
Is it possible to cancel my annual sub on my ios that I cant use, so I can buy a new annual for my new droid? I've already lost 3 mos use! I refuse to buy a SECOND annual subscription simply because it won't transfer, that's ridiculous, something has to be possible. I loved the app itself, UNTIL THAT. Simply because of THAT, until it's resolved, I say STAY AWAY. ❤️💛💙
this app is begger
Worst app i have paid for 1 year and this app suddenly not working....useless app
HORRIBLE!!! so they tell you that you can do a free trial but then they charge you immediately for an entire week, the option to erase never works, the app crashes ALL THE TIME, its very limited with the AI, between barely working and not doing anything I ended up working on canvas, it's much better.
The app is not usable anymore, after going in the app, I can't touch anything, it is as if the app locks screen touch after going in the app, is it just me or others are affected I don't know, but it has been a while.
horrible just took the subscription and just hanging after opening, not working.
app is completely inoperable on android at the moment, especially samsung. app does not respond to touch or anything. I pay for my subscription and this is unacceptable.
Features are quite slow to load. No ability to toggle between faces for photos with multiple faces. Hair feature does not work, tells me that it cannot be found. The Remove feature does not work, tells me my photo (two people clothed and smiling in front of waterfall) does not meet content guidelines. Glad to have received the free trial so that I could cancel before having spent money on this app.
My upcoming subscription payment is June 16, 2026, but why now I can't use any gold member features? It said I have to have subscribe again. do fix this! or I'll uninstalled it. and I want my money back if you can't solve this.
ok
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)