Review Insights · Google Play
PrettyUp - Video Body Editor
accordion · 73,148 ratings · ★ 4.4
4.4
★★★★★
73,148 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"google"
3 negative reviews mention this · 20% of all complaints
★★★★★ "WORST APP! I'LL CHANGE THIS REVIEW IF THEY BRING MY MONEY BACK. I accidentally got charged ₱969 after the free trial because I didn't realize it would automatically renew. I canceled immediately but Google denied my refund request. I'm a st…" - Kean Curt Guillano
2
"refund"
3 negative reviews mention this · 20% of all complaints
★★★★★ "WORST APP! I'LL CHANGE THIS REVIEW IF THEY BRING MY MONEY BACK. I accidentally got charged ₱969 after the free trial because I didn't realize it would automatically renew. I canceled immediately but Google denied my refund request. I'm a st…" - Kean Curt Guillano
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
0 star paid every thing
WORST APP! I'LL CHANGE THIS REVIEW IF THEY BRING MY MONEY BACK. I accidentally got charged ₱969 after the free trial because I didn't realize it would automatically renew. I canceled immediately but Google denied my refund request. I'm a student, and that money was meant for my school allowance. WORST APP! Please consider making a one-time exception and refunding my accidental purchase. It would mean a lot.
always say "Network error, please check your network and try again (Error code: 22220001)"
app went from top tier amazing to requesting for our Google account to sign in to use it. you never had problems with us using it as a guest before so this is a absolute joke remove asking for accounts then you will get 5 stars. your restore purchases work but im not gonna give my account all of a sudden if you had no issues in the past.
its working but the problem is the premium
It's not really a nice app to me
I sent an email to the developer using their provided email where to reach out for any concerns but they did not respond or give any feedback to my email. Please do check your email for your customers concern!
এটা একটা মাগির এটা কেউ ডাউনলোড করবেন না আন্তর্জাতিক আবালদের জন্য এটা।, 🥺
predatorial auto subscription, and devs don't respond.
I am writing to formally request a refund for a recent purchase made on the Google Play Store, which was an accidental transaction. Here are the details of the purchase in question: Item Name: Yearly (PrettyUp - Video Body Editor) Purchase Amount: 969.00 (Philippine Peso) Reason for Refund: The purchase of "Yearly (PrettyUp - Video Body Editor)" was made entirely by accident. I did not intend to subscribe to this service and do not require access to its features. Thank you.
I didn't receive a refund even if it was accidentally purchased. Very disappointing!
not good because ad is coming soon any time only saw ads
super
Fraudulent Charge! You all charged my card, and I have no idea who you are! I'm filing charges with my bank!!!
Too many aggressive ads appear, so much so that it's like a virus that takes over all the RAM until the smartphone hangs (faints, can't restart or log off), and fails to save, every time it's used.
Sentiment summary
84%
Positive (4-5★)
5%
Neutral (3★)
11%
Negative (1-2★)