Review Insights · Google Play
PrettyUp - Video Body Editor
accordion · 72,041 ratings · ★ 4.4
4.4
★★★★★
72,041 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"refund"
4 negative reviews mention this · 29% of all complaints
★★★★★ "Purchased lifetime option but continues to say I have no account every time there's an update. I have tried multiple devices. Only restored after months of not being able to use. Will be asking for a refund if not improved." - Taylor Grafton
2
"already"
3 negative reviews mention this · 21% of all complaints
★★★★★ "how dare you cancel my subscription when it was paid on February 12th and I have until 12/02/27 to use it, now you have upped your prices and you think you can just cancel my subscription and force me to pay 45.99 on top of the 30.00 I've a…" - Kaya Hanson
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Whenever the app is updated, the license has to be restored. Unfortunately, the developers refuse to put in a way to resync it with Google play like other apps do (a simple restore button would do the trick.) This means that perpetual licenses and subscriptions are not honored after update. They also will not answer support emails. Update: they finally have a restore button; it doesn't work. Now, even uninstalling and reinstalling doesn't reactivate the license. Dishonest. Buy at your own risk.
tried to subscribe 3 times took 3 payments not allowing to subscribe ?
very useless app wasted my money
Purchased lifetime option but continues to say I have no account every time there's an update. I have tried multiple devices. Only restored after months of not being able to use. Will be asking for a refund if not improved.
good
worst app, it need to pay, like are you for real?, you can't even put some of it free or maybe Ads to make it free, like you need to pay, nvm I will just rate it 1, worse app
too many ads
I want a full refund. This app is glitchy and I should not have paid for the year. Uninstalling!
all new features are payable, perfect me is best than this app.dont install it,waste of time. very basic nearly two three things can edit ,rest are all chargeable
how dare you cancel my subscription when it was paid on February 12th and I have until 12/02/27 to use it, now you have upped your prices and you think you can just cancel my subscription and force me to pay 45.99 on top of the 30.00 I've already paid 2 months ago. I will take this to consumer affairs you better fix my subscription or I'm filing a case against you. seriously disappointing your app ain't worth more than 30.00 a year and you think you have the right to charge nearly 100 for real.
getting billed for both a monthly and annual membership. no customer support
I have the same issue with another user here. I already reached out Google play services and they did not help me at all with my refund request. The purchase was by accident and the app did not notify me a day before hand that the free trial would end by the next day. This is disappointing marketing, stealing from your users.
I subscribe by accident I need my money back I'm a student I need the money for my tuition you don't understand I already refund it but you do nothing it's almost 1k I need it.
best app
Sentiment summary
86%
Positive (4-5★)
4%
Neutral (3★)
10%
Negative (1-2★)