Review Insights · Google Play
Prime
MOOER · 336 ratings · ★ 2.7
2.7
★★★★★
336 ratings
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Top complaints - extracted from 45 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"update"
15 negative reviews mention this · 33% of all complaints
★★★★★ "Update bricked my new M2. Completely unusable" - brett davis
2
"connect"
10 negative reviews mention this · 22% of all complaints
★★★★★ "device no longer connects to the app" - Halo - Halo
3
"device"
8 negative reviews mention this · 18% of all complaints
★★★★★ "device no longer connects to the app" - Halo - Halo
4
"work"
8 negative reviews mention this · 18% of all complaints
★★★★★ "I am unable to use this app. It connects to the pedal and then doesn't work. It says to upgrade to latest version. I have downloaded the latest version thrice now." - irtaza hussain
5
"mooer"
7 negative reviews mention this · 16% of all complaints
★★★★★ "DO NOT BUY ANY MOOER PRODUCTS THAT REQUIRE THIS APP. MOOER ARE PART OF "YOU WILL OWN NOTHING AND BE HAPPY. " YOU BUY THE HARDWARE...ONLY MONTHS LATER THEY RUG PULL YOU. NO REFUNDS. NO COMMUNICATION." - Ajay
6
"prime"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Why does it need to register the device..I just bought prime m1. I cant use it because it says the device is invalid" - paul jordan Liao
7
"version"
6 negative reviews mention this · 13% of all complaints
★★★★★ "I am unable to use this app. It connects to the pedal and then doesn't work. It says to upgrade to latest version. I have downloaded the latest version thrice now." - irtaza hussain
8
"working"
6 negative reviews mention this · 13% of all complaints
★★★★★ "stop working even if i try to reinstall..i dont know what do..im so disappointed" - A Google user
9
"phone"
6 negative reviews mention this · 13% of all complaints
★★★★★ "What happen to your app, it keeps on crushing eveytime i connect my mooer s1 to my mobile phone" - Nazmi Balderama
10
"cannot"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Initially works, but now have bugs and cannot work properly. Please update!!" - BearBudi Official
11
"until"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Bug - app crashes when searching. Installed a week ago, worked fine, up until the latest update (presuming). Like others, have uninstalled/reinstalled. No help. Whenever "Searching" the app simply "closes". Not usable. MOOER - please advise…" - Tom McCray
12
"useless"
5 negative reviews mention this · 11% of all complaints
★★★★★ "I just bought My Prime s1 and Im trying to use it using Prime app, I've already updated my app but its always show's u need to update ur app ?? I can't even edit patches it was useless app. How Im going to use my prime s1 now? I feel bad es…" - Alein Manila
📋 All 45 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
device no longer connects to the app
DO NOT BUY ANY MOOER PRODUCTS THAT REQUIRE THIS APP. MOOER ARE PART OF "YOU WILL OWN NOTHING AND BE HAPPY. " YOU BUY THE HARDWARE...ONLY MONTHS LATER THEY RUG PULL YOU. NO REFUNDS. NO COMMUNICATION.
Update bricked my new M2. Completely unusable
took all my $$$$$
Absolute garbage. Doesn't connect after the first use. Do not purchase this or use the app.
I am unable to use this app. It connects to the pedal and then doesn't work. It says to upgrade to latest version. I have downloaded the latest version thrice now.
Keeps prompting me to update the firmware but when I try it tells me the firmware is up to date
The user agreement says this is CCP spyware, and EULA gate forces you to accept that. Using this app may make you an agent of the PRC.
Why does it need to register the device..I just bought prime m1. I cant use it because it says the device is invalid
Current version crashes while trying to connect to P1 Prime. Fallback to v1.8.0 fixes the problem.
App is now broke. It says update after developer fixes the bug
stop working even if i try to reinstall..i dont know what do..im so disappointed
Initially it was fine. Now it's broken. Not sure what's going on.
It was very good for the size and price. But suddenly, stopped working with Prime P1. Does not connect. Please fix this.
Instantly crashing making it unusable
Cant connect
Bug needs fixed by developer. Having the same issues as everyone else...
Bug - app crashes when searching. Installed a week ago, worked fine, up until the latest update (presuming). Like others, have uninstalled/reinstalled. No help. Whenever "Searching" the app simply "closes". Not usable. MOOER - please advise asap, or provide a link to previous version.
I just bought My Prime s1 and Im trying to use it using Prime app, I've already updated my app but its always show's u need to update ur app ?? I can't even edit patches it was useless app. How Im going to use my prime s1 now? I feel bad especially its brandnew s**t!!!!
What happen to your app, it keeps on crushing eveytime i connect my mooer s1 to my mobile phone
New update is horrible. I just updated the app on my andrpid, my Mooer P1 won't connect to the phone. Keeps saying that the app version is too old to start. Which doesn't make any sense especially that the app was working fine, until the latest update. Please fix this, because this is very inconvenient
Initially works, but now have bugs and cannot work properly. Please update!!
Bug needs fix. My phone tells me the app has a bug that the developer has to fix. Uninstalled and reinstalled. Restarted device. Whenever I select "find device" it crashes immediately and displays the message about there being a bug. I remember when this used to work. It was great. You should probably test updates on Android/Samsung phones before you push them out.
Infuriatingly bad execution of an otherwise great idea. This app could be so much more but it is just a very bland to poor experience overall. Now the app and the box don't even connect making it useless. No forums, no support, no updates, just a useless brick.
Buy a $200 P2 prime, spend days setting it up the way you like. But then the app force closes over and over and over. Zero product support. You now have a $200 paperweight.
Don't use it
Useless cannot access cloud as when you register for an account it asks you for a validation code. Which you don't have because you haven't registered yet.
Requires an update to edit settings, drum machine, looper, ect, so this app no longer works. I've got gigs coming up, and now my device is just a paper weight!
App does not recognize the P1.
Awful
I cannot install the new firmware update on my phone. so I cant change any of my settings on my p2. Help!!
Update broken, can't connect to my Prime P2. Mooer, please do some QA before pushing updates. Roll back to ver. 1.5.0 APK on the Mooer website to get it working again.
Update: Now it's Feb 10th 2 months later, and the app still doesn't work on my Samsung Fold phone that can handle anything. I've heard Moore has terrible updates and no costumer service, well, I guess this is all true. Last product I'll buy from them !!!!! Was working until the P2 came out, now there's no way to connect. Useless now !!! Please fix !!! Update ! Just uninstalled then reinstalled APP and that didn't work. Please fix, otherwise it's completely useless !!! :-/
The device couldn't be better itself but the application is so horrible that opaque all the good thing of the device, don't recommend at all buy until MOOER make a decedent work about it...
Cannot sign up on the new app I accidentally erased my old apps now can I access and you have to keep asking for a variation code but they don't show you how to get one
Cannot reset password, full reload each time connects to device
help I hate it very hard doest work extremely hard to dind app I have 4 sounds thats it no effects terrible please creat a instruction video so I can use thi sproduct,,,,,
P1 sounded good for approximately 15 minutes. Then asked for firmware update. At the 90% mark the update stopped downloading and now will no longer connect.
the app is epic the pedal is epic but moral question am i now a ai artist if i use the pedal with the new "ai" feature. am i now no longer a real musician have i become a freaking ai slop loser for owning the pedal. this i highly conflicting and i dont know how to feel about it the ai aint bad it streamlined the process but i dont know if i should support it
Can't change presets. Can't enter device from app
Not working on Samsung flip 5 or Samsung Galaxy S9 fe since 1.9.1 update. Using for a Prime P2. Worked great prior. Getting verer version of app from Mooer website. Please fix this. The effects unit is amazing, but really need the app for ease of use.
Great sounding hi gain amp sim with some nice amp/cab models and fx but app seems very "beta" version. Win11 and Android OTG features are clunky IF they work. Unable to back up my patches. Cloud needs major re-org with better search/sorting. Output has a high pitched whine noise. Tech support is non existent. Looking forward to an update - no update since Fall 2023- no news. Awful. Awful. ***Do not buy until software is fixed!!***
There is simply no reason for this app to require your precise location.
Summary: No documentation, won't install on tablet, no Bluetooth audio from phone. This app for reasons I cannot fathom will not operate correctly without location. On a tablet WITH location it STILL won't work. On my phone, the app works, mostly, but I cannot get Bluetooth audio from my phone to work so playing along with streaming audio does not work. Also, almost all of the app is completely undocumented. You get to decipher icons, hoping you can figure out what they are.
Can't update firmware. App pairs with device fine, then prompts for firmware update. Progress stays at 0% for maybe 60 seconds before kicking back to main screen. Device reboots. App pompts for same firmware update. No error message is displayed to give a hint what the problem is. Poor user experience quality control. Also, the cloud feature is interesting but basically useless for finding anything. User uploads should be tagged by song, artist, gene, guitarist, and other useful search terms.
Sentiment summary
41%
Positive (4-5★)
6%
Neutral (3★)
53%
Negative (1-2★)