Review Insights · Google Play
Printer App & Document Scanner
FIRE Ltd · 11,344 ratings · ★ 4.5
4.5
★★★★★
11,344 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"printer"
5 negative reviews mention this · 17% of all complaints
★★★★★ "could setup my PIXMA printer" - Rey Sanchez
2
"haven"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I haven't even got to look at app and its asking if I like the app so I gave it a 2 for that reason." - Deborah Falu
3
"asking"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I haven't even got to look at app and its asking if I like the app so I gave it a 2 for that reason." - Deborah Falu
4
"rate"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Wants my pay details and rate the ap before finished installing" - Paul Beckwith
5
"free"
4 negative reviews mention this · 13% of all complaints
★★★★★ "says free then wants me to pay k" - Tom Sneddon
6
"charge"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I am not aware that I incurred this debt. (I ask that this charge be cancelled now." - Dennis Dunford
7
"installing"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Wants my pay details and rate the ap before finished installing" - Paul Beckwith
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
paid service
nightmare trying to unsubscribe
I am not aware that I incurred this debt. (I ask that this charge be cancelled now.
could setup my PIXMA printer
can't make it work cancel subscription
too bloody expensive for something I might use a dozen times a year thanks it does look very fine though.
you have to pay after 3 days
it is not in app.purcahses it is a paid for app. When even the description is a lie, I'm out.
this has been such a waste of time and money I strongly hate this app tech is not holding up to make life better . Just a way to steal money on junk.
for the price of the app, you can buy the whole printer
Wants my pay details and rate the ap before finished installing
Haven't opened the app and they want a rating. What's up with that?
They want money right away. Big Scam
I haven't used it yet. I hope that I can try it totally before paying. I wish developers would allow a three time try, then ask for payment. I'm afraid to buy apps because I bought a few that didn't work. They ask you to like it before using it. They don't let you try at least once before buying. I don't buy anything if I don't know if it works. dumb asses.
says free then wants me to pay k
paywalled. can't even test whether it works with my printer. also subscription based
THE APP DOESN'T EVEN LET YOU LOOK TO SEE IF IT RECOGNIZES YOUR PRINTER (or a SINGLE FEATURE) BEFORE IT'S ASKING YOU TO LIKE THEM, RATE THEM, AND SIGN UP FOR THEIR $40/YR PRO VERSION. YOU'LL NEED TO COMMIT TO THEIR 3 DAY TRIAL VERSION BEFORE YOU CAN EVEN SEE IF IT MIGHT BE WHAT YOU'RE LOOKING TO TRY. Do you know how many freaking apps we're all sifting through on here? If all of them made you commit to a trial period before they automatically charge you full price IS a TURN OFF. #Snakes.
frustrating, not helpful
garbage
Not free
Can't get page to right size for pictures n documents
not good
useless
you suck
not free
I haven't even finished installing the app and it is asking me to rate and review! I'll update later.
opened app for first time and splash screen asking if I liked it covered app before I could view anything. Then app requests payment before even viewing a single setting or feature. It could have cool capabilities?? but I'm not wasting time to test or forget with a 2 or 3 day trial. Bad first impression!
why ask me to rate it before I have used it.
Doesn't even support scanning with a printer/scanner device, only with your phone's camera. $13/week to use it is a ridiculous rip off, I can scan with my phone's camera free of charge, so utterly useless. App also full of hidden trackers despite their claims of no data being shared with 3rd parties. Uninstalled within minutes after installing. Looks like all positive reviews were posted by bots.
I haven't even got to look at app and its asking if I like the app so I gave it a 2 for that reason.
Sentiment summary
87%
Positive (4-5★)
8%
Neutral (3★)
5%
Negative (1-2★)