Review Insights · Google Play
PrintSmash
SHARP CORPORATION · 5,773 ratings · ★ 2.3
2.3
★★★★★
5,773 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"wifi"
7 negative reviews mention this · 20% of all complaints
★★★★★ "スキャンのWiFiか繋がらない。ゴミ。" - Shota Nishide
2
"connect"
7 negative reviews mention this · 20% of all complaints
★★★★★ "connection unstable!" - Rajbhandari Gyanendra (バンダリ Vibes)
3
"work"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible app. Have never gotten the connection to work. The 7eleven app actually works" - Sean Nichols
4
"print"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Constant crash while using for unknown reason yet being a MUST to print stuff at convenient store Hope the convenient store choose a better app They don't have to choose an app that can keep crashing & having (can't print but can print) err…" - 陳羽顓
5
"connection"
4 negative reviews mention this · 11% of all complaints
★★★★★ "connection unstable!" - Rajbhandari Gyanendra (バンダリ Vibes)
6
"printer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Smartphone cannot connect to the printer at all. Qr code also doesn't work." - Edwin Snell
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
スキャンのWiFiか繋がらない。ゴミ。
両面印刷を選んでも両面で出てこない!オペレーターも解決マインドではなく、通常の仕様や言い訳をばっかり長く喋るマインド!
Constant crash while using for unknown reason yet being a MUST to print stuff at convenient store Hope the convenient store choose a better app They don't have to choose an app that can keep crashing & having (can't print but can print) error keep happening (Or this app have to fix constant crash)
connection unstable!
Terrible app. Have never gotten the connection to work. The 7eleven app actually works
Smartphone cannot connect to the printer at all. Qr code also doesn't work.
Unable to connect to printer via wifi.
Never connects
After several attempts to use this app, I can't even give it a two-star rating. Maybe another 30 minutes wasted in another attempt today. After I quit trying it sent me a notice, but that was about location services from a couple of years ago. No reason it should need the location, but it turned out that permission was granted anyway. I think the main reason to write a review is only to note that the 7-Eleven printing app has worked without memorable difficulties on a number of occasions.
アプリが動作しない。セブンイレブンのコピー機の方が使いやすい。
Tried to five times. It refuses to connect with the printer. Error message says that VPN is interfering with connection. I do not hav a VPN. Please fix the program.
Wi-Fi接続しても認識しない。コンビニのコピー機の前では、急いで使いたいのに使えない。最低。
接続できない
Why require location?
カス
It costs 10 yen to print from a usb but 80 yen to print from this app. This makes absolutely no sense.
Unable to connect to multifunction printer with error... Used to work but not anymore.
前のメジャーバージョンもwifiへのつなぎ方が分かりづらかったが、現バージョンは輪を掛けて分かりづらい。位置情報の取得を許可しないと繋がらないというのは致命的欠陥以外の何者でもない。 スキャンボタンのデザインが送るボタンと間際らしい。何度やっても間違える。
とても使いにくく、神田運転免許更新センター近くの、ファミリーマート、ローソンでも使えませんでした。wifiのパスワードもお店の人も知らず、画面が小さくて見えないうえに、画面がすぐ変わってしまい、つなげない。結局、インターネットカフェで印刷しました。分からなくて時間がかかりすぎる。
Why some of my files don't appear in the app? In a same folder, some files appear but some files not appear. I checked by file browser app and all my files have no problem. I don't know why some file don't appear in Print Smart app. I refreshed many times
正しいwifiに繫がったのに、wifiがあってないって言ってる。使い難い、セブンイレブンの方が全然良い。
wifi接続が繋がらないことがある 時間が無駄にかかる
Too many useless steps to connect. Unable to print PDF.
バージョンアップ非推奨。UIが凄まじく分かりにくくなった。見た目だけマテリアルデサインを真似ても良くなるものではないという好例。操作の度にGPSとパケット使い近くの店を探す余分な機能も評価を更に下押しする。
いつの時代のシステムだよって感じですわ 本気でこんなもん作ってるんだからこうなって当然のシャープ。
パスワード画面にいけなくなり なぜかエアプレインモードになっていかお確め下さいのエラーが。なってないわー
何の役を立てずに
Said it would connect automatically but it only saved the network, didn't connect. Tried inputting passwords and still nothing.
使えない
UIがわかりにくいし英語設定にすると所々英語が怪しい。誰かが週末に趣味で作ったアプリかな？
Always has been convenient but I'm experiencing connection problems lately. Shows connected but data transfer page does not appear. Tried restarting my phone, reinstalling the app, removing network etc, still doesn't work.
店舗によって印刷できたりできなかったりする ファミマの新しいマルチコピー機だと印刷できます ローソンのマルチコピー機だとwifiが接続中で止まるので印刷できませんでした
Very difficult to connect.
Kudos for having an English version! Update: it used to work, they broke it with meaningless updates; it no longer works at all. Typical incompetence. しょうがない。Uninstalled. Epic Fail.
UI古い。マテリアルデザイン希望✋
Sentiment summary
33%
Positive (4-5★)
0%
Neutral (3★)
67%
Negative (1-2★)