Review Insights · Google Play
Priority Rewards & Tickets
O2 UK · 233,883 ratings · ★ 4.9
4.9
★★★★★
233,883 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"rewards"
13 negative reviews mention this · 17% of all complaints
★★★★★ "Doesn't open on my phone so.... no rewards for me! Always ready to improve services by listening to customers ( unlike virgin :)) 😁" - Only me!!
2
"claim"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Freezes, no button to save or claim reward ££s & can't see results for prize draw. still some good discounts if you can get into the app" - Rachel Fog
3
"phone"
11 negative reviews mention this · 14% of all complaints
★★★★★ "never worked. never able to sign in with the oauth despite having a passkey for the relevant details on my phone, and did not allow me before I set up the passkey" - Katie Bee
4
"priority"
10 negative reviews mention this · 13% of all complaints
★★★★★ "o2 priority?there's no priority. you just waste hours while this sad app crashes and sends you to the back of the queue 20 times.this will be my last o2 contract.idiots "hold tight while we find your tickets"just 1 in a long line of lies th…" - Pascale Stringer
5
"tickets"
9 negative reviews mention this · 12% of all complaints
★★★★★ "o2 priority?there's no priority. you just waste hours while this sad app crashes and sends you to the back of the queue 20 times.this will be my last o2 contract.idiots "hold tight while we find your tickets"just 1 in a long line of lies th…" - Pascale Stringer
6
"doesn"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Doesn't open on my phone so.... no rewards for me! Always ready to improve services by listening to customers ( unlike virgin :)) 😁" - Only me!!
7
"offers"
8 negative reviews mention this · 10% of all complaints
★★★★★ "love how I'm sent half term May deals when I'm in Scotland and half term was at Easter. you can see where i am, you can do targeted offers." - Teledahn 5
8
"work"
8 negative reviews mention this · 10% of all complaints
★★★★★ "never worked. never able to sign in with the oauth despite having a passkey for the relevant details on my phone, and did not allow me before I set up the passkey" - Katie Bee
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
love how I'm sent half term May deals when I'm in Scotland and half term was at Easter. you can see where i am, you can do targeted offers.
sick o2 putting my mobile billing up all the time
not good
never worked. never able to sign in with the oauth despite having a passkey for the relevant details on my phone, and did not allow me before I set up the passkey
o2 priority?there's no priority. you just waste hours while this sad app crashes and sends you to the back of the queue 20 times.this will be my last o2 contract.idiots "hold tight while we find your tickets"just 1 in a long line of lies that slip off o2s tongues.
wasn't able to sign in for a year and then it finally let me a few weeks ago but I've already been locked out. honestly I chose O2 mainly because of the priority due to me going to the cinema quite often but I'm definitely leaving them once my contract is up now.
Doesn't open on my phone so.... no rewards for me! Always ready to improve services by listening to customers ( unlike virgin :)) 😁
Unusuable
App doesn't work - fails on login screen
useless, doesn't allow you to log in and just loops on the code to phone number. utterly useless
Totally useless. Clicking the Priority presale link on Ticketmaster just brings you back to the home screen of this app without giving you the option to buy tickets. Why am I paying over the odds for O2 when I can't access your headline benefit?
can't find where to claim the cash back reward.
how to navigate to get my monthly reward is a nightmare
cannot claim my 02 rewards
NEARLY A WHOLE MONTH HAS PASSED AND NO ADDRESSING OF THE CURRENT ISSUE: App will not display the contents as normal, and is hanging after "Finding tickets rewards just for you..." the message disappears and stays on the blue screen with nothing else shown. CHECK YOUR REVIEWS BY 'MOST RECENT' FOR CHRISTS SAKE!!
can't log in for months.
Utter garbage. Since Virgin took over the service and "rewards" have gotten noticeably worse. I recently 'lost' £10 of vouchers I'd cashed in through the Priority Rewards as they were never delivered and 3 calls to customer support haven't resolved it. Now I can't even save or claim rewards through the app. It just looks as if Virgin are phasing out this particular benefit by stealth considering the similar feedback on this app. Goodbye O2, I'll be moving to another provider.
I can't access the claim rewards earned to either save or claim cash earned!
O2 texts me to say I have money rewarded to my account, have you accept or save but can't find it anywhere!!
Ever since O2 partnered with Virgin the app and everything has gone downhill. Sign up was confusing too. I just want to claim the money I saved on my top ups and can't see that option in the app anymore?!
I cant say good or bad as when I open the app all I see is a blue screen.
Rubbish, has never worked consistently in all the years I've had it. I tried to buy tickets recently, clicked the link, chose the venue then clicked the link to buy tickets only to be put through to a page telling me the benefits of priority and to sign up for the app. Tried again and now just returns me to the page with all the events listed. Get through to Ticketmaster and it's just a countdown with no option to buy tickets, as I said, rubbish!
Can't claim or save rewards as choice is hidden offscreen underneath the menu bar at the base of app.
Offers are generally pretty useless and you constantly have to fill in all of your personal details and subscribe to spam lists to get them anyway. Hardly a perk for being a customer.
not very helpful I tried to save my rewards but don't know how to
I don't want to use this app if I can't claim my O2 rewards money. It says I have money to claim on the app but gives no way to claim it. Even tried to uninstall and reinstall and it still doesn't work.
doesn't seem to work properly any more. no way to save or claim my rewards. guessing someone forgot to put buttons on that page
another O2 app I can't log into how are you supposed to claim rewards when you can't log in just shows you don't value your customers 02,to have so many unhappy customers and not do anything about it,unreal o2
gets me nowhere
I only want to claim one item, but it's too complicated! can't find the part I need!
spent days back and forth with o2 support but cant get the app to let me in, annoying as they say its my phone....which is on o2 contract 🤔 so a perk I cant get 😤
very poor. constantly fails to login. been trying all day and told there is an issue. removed app and installed again but exactly the same.
App doesn't work - have been unable to log in for days (just gives error messages) and when ringing technical support they can't help
doesn't work on android. difficult to log in. cannot claim rewards. app cannot find offers. time for a new provider.
app enough said hhgggggvovvvh
rubbish
Won't let me in. It's a nightmare.
because of the merger with the virgin, I can not run 2 versions of 02 priority on 1 phone. The online version doesn't work anymore, and you can not switch between the App like you can with My 02 App
Pathetic
not happy with this App
why make an app then make it impossible to log in had to give 2 emails a phone number then link virgin media account and still no good stupid security and unnecessary it's a rewards app not a banking app it is so slow offers expire before you can use them
Used the app to get my weekly offers and it used 900mb of my daily data usage. what are you doing to use that much data?
nonsense useless app all the time blank screen crashing out or the things are gone so quickly
Win a big prize every Monday... only it's a lie. A discount code of their own products isn't a prize. Clunky app with multiple instances of the same items and it doesn't even fit on the screen.
As others have said you just go round in circles getting codes, entering them, back to the start again. Waste of time.
I used to get really good options on blue Monday but now I get options like 25% off virgin experience for days out which reduces the meaning of the whole offer
New app takes up too much space, have deleted, will be ditching O2 as prices will be increasing soon
difficult to use
hi ok
keeps going wrong I try to sign in am given code enter it but then takes me back to sign in again. never ending loop
+ 27 more in the clipboard copy
Sentiment summary
99%
Positive (4-5★)
1%
Neutral (3★)
0%
Negative (1-2★)