Review Insights · Google Play
pub+
Endeavour Group · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"code"
7 negative reviews mention this · 14% of all complaints
★★★★★ "worst app ever...you can't get into it. Doesn't send code to phone. just everything wrong with it.. typical woolworths" - Tania Goldsmith
2
"every"
6 negative reviews mention this · 12% of all complaints
★★★★★ "have to rejoin every time pho to my local. have missed out on many points in frustration." - Robert Gaston
3
"doesn"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Inefficient and clunky! Have used order at Table App at many venues and it doesn't work! I am at venue now that use s The Pass loyalty program. Works well! Rewards are better! Don't bother with Pub+ loyalty program! Gives lousy rewards and …" - Elaine Trotman
4
"work"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Inefficient and clunky! Have used order at Table App at many venues and it doesn't work! I am at venue now that use s The Pass loyalty program. Works well! Rewards are better! Don't bother with Pub+ loyalty program! Gives lousy rewards and …" - Elaine Trotman
5
"points"
5 negative reviews mention this · 10% of all complaints
★★★★★ "have to rejoin every time pho to my local. have missed out on many points in frustration." - Robert Gaston
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Inefficient and clunky! Have used order at Table App at many venues and it doesn't work! I am at venue now that use s The Pass loyalty program. Works well! Rewards are better! Don't bother with Pub+ loyalty program! Gives lousy rewards and has been put together by incompetent programmers!
This app is very annoying, Its always blocking me from accessing the card with stupid laggy pop ups , footy tipping rubbish etc, and when not doing that, the app itself needs an update, all this while I'm standing at the bar trying to order a beer , and I'm expected to make everyone wait while I download an update FFS ......complete garbage.
worst app ever...you can't get into it. Doesn't send code to phone. just everything wrong with it.. typical woolworths
terrible
This app does a great job of ruining a visit to the pub. It might give you a discount if you're patient enough to update it every time you go to pay for something.
Absolutely Useless! doesn't work on half my friends phones. I have literally spent hours trying to sign in. I emailed them and no reply
This app never connects to my account. I have used it many times and I still can't redeem my $10 intro voucher. The Pass is way better.
The app freezes every time I open it. I can uninstall it and try to open it, sometimes this works, but only for one time. This means I have to install before I want to use it, then hope it opens when I get to the pub!
will not scan the qr codes at my local. and yet my camera picks it up instantly. always an issue
one star😬
no value the pass is much better
Absolute crape for android
have trouble conecting to bet picks
Dog of an app
Too hard to work out the promos. I have to get a code every time I log in.
very poor app. difficult to navigate. can't see local comp past the 25th tipper. can't see which redemption offer is for which offer such as weekly, neat the boss, which round. some text is just far too small.
can't login since last updates, site (not my phone) fails authentication & simply sits there giving "wheel of death" & times out eventually - 'tech support' is a joke & considering it's their amateurish way of passing credentials thats the cause...you get the standard "have you updated your OS" response etc. Boycott & maybe they'll bother fixing what used to be a nice discount app.
hard to use
clunky
absolute rubbish!
what a useless app. logged me out and now wont accept any info. send verification code button doesnt work and recover account just says invalid action what a waste of time.......so how do i contact you? submit request says "access denied". verification does not send code. recover account says "bad request"
discounts and points don't work all the time. feels like a scam to make you spend more.
pub plus not working all the time
ok just want the app nog the ads
Unable to log in. App sends code to phone number and when I enter the code it reverts back to the log in screen.
Downloaded app Jan 2025, only able to use it once. Tried since June 2025, I forgot password, sends me on an eternal quest, rescue account, enter mobile ph no, verify with code sent to email, enter code, error message to code, if it does permit you to pass this step. Takes back to enter ph no for verificatio code. Re-enter mob no. Unable to proceed "that mob no. is already in use". I have uninstalled, reinstalled, turned on all permissions. Error message continues. Unable to proceed. Clunky,
rubbish and the app doesn't even load
Footy tipping really... We were just using this for points to get discounts!
tòo hard to use always have to wrestle with the app
Rip off, the advertised joining bonus never occurred, and support didn't address the issue. As a shareholder of Endeavour Group, Steve Donohue has a lot to answer for his incompetence in supporting this useless app and how ALH is abusing is application in its pubs.
very slow to log in the app
I downloaded the app and my phone started turning off and on constantly. It was non functional. I had to rush to delete the app in between it restarting. As soon as it was uninstalled my phone was fixed. I wouldn't risk installing this app.
Don't waste your time, most annoying app to even try logging into. Have now uninstalled it.
Installed the app, unable to login, verified email, raised an issue and they seem in no hurry to fix it. Not going to bother with an app if thid is the support I receive.
$10 sign up is a con.
gets stuck in loops for verification and customer service is non existent. lucky it doesn't matter or influence destinations otherwise they'd be losing business
I've recently used the app while ordering from the table. Each time I've done this, I've not earned any points, yet been asked to link the order to my account. It seems the only way is to have a staff member physically scan your app each time. Waste of time really, don't get any rewards for using the app when ordering. Further to this, use the app and scan a table qr code to order meals, and still don't get any acknowledgement of using the app. Seems only good for drinking and gambling.
won't load on tablet so have it a miss
have to rejoin every time pho to my local. have missed out on many points in frustration.
very little reward for spend
I would use this app more often if I could just tap on and not have to do anything else.
Hasn't worked for months. Was able to log in initially but since I have been logged out I'm now unable to log in again, get the SMS code and then a spinning wheel of death. Beginning to think the app has been abandoned.
footy tip .. the jugs are different to the beer voucher you win .should be on all food and drinks
not very helpfull
great app but very frustrating that you have to log in every time you try to use it. makes me want to just delete the app
It not easy for me to use I'm not very good at using the Internet or App's! Specially if I have to do two things at once! Like logging in every time I go to the club. 🤔😕👎
very slow often difficult to open. Not generous in rewards
I go to multiple pubs in my area. Only 1 of the 7 is available for the app. I find it NOT user friendly to navigate and just in general to use is a mission. The points earned is not an incentive as it gets you very little in return. I have uninstalled it.
Hasn't got a single pub from Tamworth listed.
The experience of having to login again and again is extremely frustrating, as it usually happens when I line up at the bar. Monty's app was far easier to use and I cooked just take a screenshot of the barcode to make my life simpler.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)