Review Insights · Google Play
Pure Fitness
Pure Gym Ltd · 53,209 ratings · ★ 4.4
4.4
★★★★★
53,209 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"load"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Slowest app on the planet, you can have perfect high speed Internet and the newest phone and it still takes a century to load. Also the "Account" section is completely broken, I've reinstalled the app and it doesn't load anything and the QR…" - Alice Chapman
2
"slow"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Slowest app on the planet, you can have perfect high speed Internet and the newest phone and it still takes a century to load. Also the "Account" section is completely broken, I've reinstalled the app and it doesn't load anything and the QR…" - Alice Chapman
3
"takes"
8 negative reviews mention this · 15% of all complaints
★★★★★ "The app is glitchy. Takes too long to open the qr code. I currently can't book or see any classes" - Rowan Burtimer
4
"membership"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Pretty slow, full of not so useful info, lacks basic membership features, have to use the website to do anything important. UI works well though..." - Johnny Matthews
5
"long"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The app is glitchy. Takes too long to open the qr code. I currently can't book or see any classes" - Rowan Burtimer
6
"code"
6 negative reviews mention this · 11% of all complaints
★★★★★ "The app is glitchy. Takes too long to open the qr code. I currently can't book or see any classes" - Rowan Burtimer
7
"crashes"
6 negative reviews mention this · 11% of all complaints
★★★★★ "very slow app with constant crashes and load screens." - Alastair
8
"warming"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible App. it keeps logging me out and even when I'm logged in it's always 'warming up' and I can't use the QR code. I don't have an issue with any other apps." - Morgan Jones
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
very slow app with constant crashes and load screens.
Don't work it's bad!!!
This app no longer shows you your history of visits that area remains blank. I like to see how long I have been at the gym and it no longer shows. You cant change your gym or manage payment within the app anymore which isnt great. There are a lot of things that are broken now.
Every time the app updates I have to login again. I'm fed up of having to type in my credentials. Why can't the stupid thing just remember. I'm finding that I just don't want to use it anyway.
slow and useless.
the app lagging
Who designed this app? Change job! .... Takes 2 minutes to be able to open the code Result.... a useless queue at the entrance
Option to manage membership is gone, can't cancel membership through app. Very disgusting if intentional.
you need to allow signing in within the app not through the browser. it keeps signing me out every other week and it doesn't remember log in info because you have to sign in again from the browser!
Awful if you want to just use Day passes; have to delete and reinstall then it doesn't always work then; so revert to the PIN from the email sign up
lack of classes
Very cheap crooks, you cannot cancel a membership. They "forgot" to put the cancel button
Just today, had problems getting into the gym as App wouldn't load. Now told my mobile isn't compatible with the App..So not impressed at all....
lagging
puregym? more like pure scam! I was a member then on the app my membership had cancelled for no reason and they wanted £15.00 for me to rejoin even though I'd already joined - apparently not a one off.
I have a updated software Samsung A13 android phone and can't download the app . It states my phone is incompatible with app ! Strange,as I have used the app for years now won't load
it doesn't work properly
terrible customer service. terribly archaic app in terms of flexibility -unable to change gyms for a third of the month (for days before direct debit is due, and days after) while payments are pending even for gyms that cost the same price. pretty sure they do this to try and force you to upgrade to pay for multi-gym access.. where is standard membership used to get you multiple gym access.This has happened to me numerous times
constantly loads, barley ever works
It cannot login, keep redirect to the website login page
absolutely dogshit
no customer service number, bad advice given on membership. unable to rectify home gym.
Terrible App. it keeps logging me out and even when I'm logged in it's always 'warming up' and I can't use the QR code. I don't have an issue with any other apps.
logs me In to then tell me everything is forbidden have uninstalled and reinstalled multiple times have to use the web browser instead
the app stopped working after I clicked on the notification
Always gets stuck on "warming up" and nothing sorts it. App needs overhauled - we need a QR wallet card instead of relying on this app
Awful app, poor IT guys. A number of people waiting at the entrance, not able to open the app to use the code to enter, trying to find the pin... Keeps saying "Warming up"
won't work or let me log in
payment was made but membership is inactive. app is very low tech.
ALWAYS freezes always times out. Even on a new phone. Just awful.
Horrible App, obnoxious load time just to get into the gym, the gates reject the qr more often than not. Now their sign in relys on communication with your Web-browser so if you have any level of security it simply doesn't sign in anymore. Long standing gym member of several years.
Takes too long to load the app warming up.... Compared to fitnesstime and on the 13th of February 2026 the app stopped i wasted 30 minutes thinking it was my phone 100% availability is expected for a paid gym
workout plans are useful but very glitchy, ill start the next set and then itll skip it instead, and if i mark workout 2 as completed workout 1 will be automatically marked uncompleted even tho i did it 2 days ago, very frustrating
The app is glitchy. Takes too long to open the qr code. I currently can't book or see any classes
Slowest app on the planet, you can have perfect high speed Internet and the newest phone and it still takes a century to load. Also the "Account" section is completely broken, I've reinstalled the app and it doesn't load anything and the QR option is completely missing. I rather just have a picture of my QR code via email over the app honestly
slow and never opens when I'm at the door and make me late for my classes
not lightweight so impossible to install on their slow wifi
Pretty slow, full of not so useful info, lacks basic membership features, have to use the website to do anything important. UI works well though...
slow not working properly and sometimes crashes my phone
-sign in through browser. -keeps signing out and losing connection.
The app is so slow and buggy. It crashes if left open in the background. It can lock up if you try to refresh. Takes ages to load up The gyms are fine, the software just sucks. Why not make the splash screen the qr code?
every time I open the personal trainer section, the app crashes. every time.
slow booting up
التطبيق يتأخر عند تشغيله كل مرة وتمت التجربة على عدة اجهزة اندرويد ونفس المشكلة غير موضوع تسجيل الخروج التلقائي
Feeble app that hangs two out of every three times I launch it on Android. Takes too long to load when it works. A bit like the gyms it's for: grotty and cheapskate
Takes too long to start up, there's no reason for it
takes ages to load and constantly crashes
so slow barely works. very bloated with extra things I don't need, just let me book a class without having to load a bunch of exercises I don't need
gym good, but the app crashes constantly, and every time I look for a workout, it resets my progress or closes the app on me. It's a shame that I can't access the workout through my online login.
Always failing to record visits, very glitchy
+ 4 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
6%
Neutral (3★)
11%
Negative (1-2★)