Review Insights · Google Play
Purplle Online Beauty Shopping
Purplle.com · 348,715 ratings · ★ 3.6
3.6
★★★★★
348,715 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
16 negative reviews mention this · 39% of all complaints
★★★★★ "No cancellation options. and over that the delayed order never arrives. The delivery agent contacted me (not even the rider) i expected good service but then guess what?? due to network issues their voice got cut , 5 secs in & they disconne…" - U Car
2
"delivery"
13 negative reviews mention this · 32% of all complaints
★★★★★ "No cancellation options. and over that the delayed order never arrives. The delivery agent contacted me (not even the rider) i expected good service but then guess what?? due to network issues their voice got cut , 5 secs in & they disconne…" - U Car
3
"service"
11 negative reviews mention this · 27% of all complaints
★★★★★ "No cancellation options. and over that the delayed order never arrives. The delivery agent contacted me (not even the rider) i expected good service but then guess what?? due to network issues their voice got cut , 5 secs in & they disconne…" - U Car
4
"product"
9 negative reviews mention this · 22% of all complaints
★★★★★ "ek dam bekar app h froud krte h ulte sidhe products bhejte h upr s koi costumer support tk ni h apne pese mt barbad kro ise use krke" - Fiza Khan
5
"customer"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Worst experience. I ordered 3 products but when the order was received, one of the products received was completely damaged and in leaked condition when opened from the outer box. I tried to return the product using the app, but they comple…" - Pretty Kuriachan
6
"products"
7 negative reviews mention this · 17% of all complaints
★★★★★ "ek dam bekar app h froud krte h ulte sidhe products bhejte h upr s koi costumer support tk ni h apne pese mt barbad kro ise use krke" - Fiza Khan
7
"ordered"
7 negative reviews mention this · 17% of all complaints
★★★★★ "I ordered Cetaphil facewash and prepaid it cost of Rs.266/- and it is pushing the order to forward days and it never be delivered normally it delivered at 24-06-2026 but it is too many days after I ordered and app is not opening in my phone…" - Vasavi Satya
8
"received"
6 negative reviews mention this · 15% of all complaints
★★★★★ "i hate this app 😠 i didn't receive my refund this is a very bad app.it has been 15 days.i still have not received my refund . do not buy anything here.😔😔😔😔" - Mariyam Khan
9
"experience"
6 negative reviews mention this · 15% of all complaints
★★★★★ "⭐ 1/5 Absolutely unacceptable service. My first order has been delayed repeatedly, and I still haven't received it. This has been a frustrating and disappointing experience from start to finish. The repeated delays have completely destroyed…" - Riya Garg
10
"return"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Worst experience. I ordered 3 products but when the order was received, one of the products received was completely damaged and in leaked condition when opened from the outer box. I tried to return the product using the app, but they comple…" - Pretty Kuriachan
11
"disappointed"
6 negative reviews mention this · 15% of all complaints
★★★★★ "am using purplle for two years purchase so many products but always very disappointed when in spin the wheel I won something for free then always said it's out if stock then why you give it in the win chance it's very disappointing purplle" - Manpreet Kaur
12
"call"
5 negative reviews mention this · 12% of all complaints
★★★★★ "No cancellation options. and over that the delayed order never arrives. The delivery agent contacted me (not even the rider) i expected good service but then guess what?? due to network issues their voice got cut , 5 secs in & they disconne…" - U Car
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No cancellation options. and over that the delayed order never arrives. The delivery agent contacted me (not even the rider) i expected good service but then guess what?? due to network issues their voice got cut , 5 secs in & they disconnected the call and not even once ! called back . i waited for a rider or the agent to call back but nothing and then the next moment the delivery showed failed ? the reason? wrong location (when in reality they didn't even tried to find the location)
Delivery jo date likha tha bo bar bar delayed ho rah hai mujhe nhi chahiye delivery bahut let horehai mujhe nhi chahiye mujhe cancel karna hai cancel kar do meri order kooo
i hate this app 😠 i didn't receive my refund this is a very bad app.it has been 15 days.i still have not received my refund . do not buy anything here.😔😔😔😔
Order not Supplied and money wont Refunded. Cheap Online Shopping App.
⭐ 1/5 Absolutely unacceptable service. My first order has been delayed repeatedly, and I still haven't received it. This has been a frustrating and disappointing experience from start to finish. The repeated delays have completely destroyed my trust in Purplle. Based on my experience, I would not recommend this platform.
fake ads
ek dam bekar app h froud krte h ulte sidhe products bhejte h upr s koi costumer support tk ni h apne pese mt barbad kro ise use krke
Worst experience. I ordered 3 products but when the order was received, one of the products received was completely damaged and in leaked condition when opened from the outer box. I tried to return the product using the app, but they completely neglected the return request 4 times. I don't know the exact reason. Then I mailed several times, contacted the customer support team too but I received a bad response.
very poor
delivery is too late it's so annoying
This is my first time ordering from purple and I got such a worst delivery experience.The earlier delivery date was showing 29 june but it arrived earlier and my parcel was out for delivery on 28 june but that day I didn't received, same thing happened next day too I m getting all messages regarding my parcel will be arriving but not receiving it. It is happening from last 2 days but still today I haven't receive it and then also there is no use of customer support chat it is not helping much.
fake app still products have not delivered and also amount not refund be careful while ordering
worst app ever
very very worst service, i order 2 product but delivery place office address i give that, delivery patner call 10o'clock, but i work finished at the time, ok iam waiting for next not coming my order i give the schedule and complaint but not coming now customer care call option and language also not available that app so very worst 😥😏😔😔
बेकार
worst because they attempt delivery only one time . if we busy in any work they will even not call or msg us
they don't even deserve this 1 star I got a very bad experience about this app because my delievery was not made no one contacted us and they were saying we were not reachable or available for the delievery very bad... I will definitely sugget not to use this app I don't even know about my refund of ra 940 yet.......
so bad 😐👎🏻 😭
bad app worst customer service recieved damgaed product then I raise return request they rejected worst app never shop again totally scam bad customer service
I ordered the Good Vibes Tea Tree Anti-Acne Shower Gel, but I did not receive the body wash in my package. The order shows as shipped, but the product is missing. Please check this issue and arrange to send the missing item or provide a refund very worst service I'm very disappointed Thank you.
Purple has literally the worst costumer service.I have ordered some products and they were prepaid , I received no phone calls from the delivery agent, status of the product is delivered failed.Im not able to contact anyone and simply the costumer care has no response, what a waste of money.wth does that mean , without any confirmed date how long should I wait.I ordered only coz of delivery date now what should I do. Need my product or my money back. A app literally for wasting money and time
promise to do same day delivery but don't do that in real-time. I faced a big loss because of this.
The customer service is making me go crazy I got a product where the hand pump is not working for a face wash I tried to return it but they rejected because it was not damaged.I don't know what you're expecting me to do I can raise a question my own can't email what am I supposed to do already my head is mess on top of that this also
I am absolutely disappointed. I purchased elite membership ages ago. payment and everything done. but it's still under processing for like 5 months now. plus there are no proper customer services except the ai mode who never solves anything.
i cannot order the products as one of the gift is out of stock, and I cannot even remove the gift.
I'm very disappointed in the delivery!!! I've ordered from here many times but suddenly the delivery is not happening, it's showing out for delivery for the last 2 days but no delivery still!!!! and there's No option to call the delivery person or customer care!!! I AM VERY DISAPPOINTED!!! IF MY ORDER DON'T COME TODAY YOU'LL LOSE A LOYAL CUSTOMER of years!!! And the order was already paid for!!!! this is unacceptable really !!
i ordered sunscreen on June 16, delivery date was june 20 today june 27 till now I didn't received my order I also prepaid money they are not cancelling or they are not delivering my order ,they are also not returning my amount
delivery not speed
very disappointed because even I can't login the account 😞
My experience with Purplle has been very poor. return order This issue has happened twice, and I’m not satisfied with the service. I don’t feel confident shopping here again, and I would recommend using other apps for a better and more reliable shopping experience
I ordered two times in purple , 1st tym order is confirmed but order is not delivered and not refund . 2nd tym I ordered but my order is not reached and no agent call me . I want my order and refund.
it is fake. I am very dissopinted. they are not giving anything for 1 rupee it is completely fake only. please don't hope this offer. everyday I saw the offer then I go through the product to buy it. it shows higher price. everyday I disappointed. give the product by your own fixed price only please don't play with customers.
unable to signup or login
waste
do not use this app. they are fraud . they send missing products and do not take return request
this app is worst don't buy any product and don't pay before ur order because always delay to delivery and doesn't respond any castomarcare worst worst app
very bad customer service. I brought a ny bea lipstick and it came damaged.mailed them several times but no response.
This is extremely disappointing. Your customer service is irresponsible and unprofessional. I have been trying to return a product, but your team is refusing to take accountability. This is completely unacceptable. I paid for my order in good faith, and I expect the issue to be resolved immediately. If this is not addressed promptly, I will be forced to escalate the matter by filing a complaint with the National Consumer Helpline and posting my experience on consumer forums and social media.
I ordered Cetaphil facewash and prepaid it cost of Rs.266/- and it is pushing the order to forward days and it never be delivered normally it delivered at 24-06-2026 but it is too many days after I ordered and app is not opening in my phone and also causing error. please look forward the error and please deliver the item as soon as possible.
am using purplle for two years purchase so many products but always very disappointed when in spin the wheel I won something for free then always said it's out if stock then why you give it in the win chance it's very disappointing purplle
Very poor service they promise for same day delivery..it's been 3 days..i didn't receive my order..and now app is not allowed to cancel my order..
Sentiment summary
67%
Positive (4-5★)
5%
Neutral (3★)
28%
Negative (1-2★)