Review Insights · Google Play
Puzzles & Chaos: Frozen Castle
37GAMES · 118,803 ratings · ★ 4.3
4.3
★★★★★
118,803 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
32 negative reviews mention this · 54% of all complaints
★★★★★ "pathetic bans for talking in game... first a question mark issue and now 3 days ban for no reason" - rachel louise telford-beard
2
"play"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Fun game, but super laggy and pretty much every fight is luck-based, you can easily lose to an enemy/other player far below your strength if your board screws you rng-wise" - YourMajesty 069
3
"nothing"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Boring, nothing like the advertising." - Daniel Naiman
4
"another"
6 negative reviews mention this · 10% of all complaints
★★★★★ "I've played the game about 3 days. I downloaded it for another game to get points. within moments of joining an alliance I got spammed with accounts asking me to join discord. some how I am muted for 1093 days and I only found out when I tr…" - Caz Caz
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
pathetic bans for talking in game... first a question mark issue and now 3 days ban for no reason
showing one but game is deferent..very disappointed
P2w game can't even clear Quest event properly, Luckily I play this game bc Csape
very bad game very bad
unstable .
Boring, nothing like the advertising.
Ingay sa addddddds 🤬
too much money too many ads
it's not at all like it was advertised. it's an utterly disgusting game.
the worst game
this game has been crash in my device
I usually don't play games like these because they're all the same copy+paste puzzle castle builder games, but I had to to get a reward. This game seems average at first until you go offline for less than 1 day and find out you've been raided 40+ times by the same person and the game DOESN'T EVEN HAVE A FEATURE TO LET YOU TAKE REVENGE NOR DOES IT ALLOW YOU TO CHANGE WHO GUARDS YOUR CASTLE! To make things worst once you're raided it's game over. If you're a p2w or couch potato this is your game
worst game to reach out to support u can get muted over a simple word come. it's censored words suck and support is unteachable. Always a stupid chatbot will give useless message. So think twice spending money here and saying anything here
misleading ads
always have stupid blocks
it's a pay to win, and you can't solo it, you must join a guild to do certain tasks to progress. I want to delete my account but you can't. you have to answer questions you don't remember the answers to. it's a waste of time and money.
i hate this app
AI ads. Wouldn't touch this trash with a 10 foot pole.
There is literally no way to connect customer service. There is only a bot telling you to fix it yourself and refuses to connect you to real support. Support if you read this reach out. A friend got a 3 year mute and we don't even know what for. He said nothing bad
what is this game? what does it want to be? is it a terrible candy crush clone? a base builder? an rts? a hero battle? if you want all those things jumbled up into a big pile of nothing, with all the bloat of horribly slow and drawn out cutscenes, and a tutorial that gives you zero information, and doesn't let you do anything other than the specific action it's telling you to do, this is the game for you! this game seems to treat anyone playing it like a total moron. actively bad.
Don't ever buy a gem pack. I wasn't rewarded and customer service has yet to get back with me. It's been over 12 hours.
tutorial is trash even worse than trash
If I on the the game the screen is black. I cannot play the game.
This game is so badly made-whenever an event comes, it starts lagging. I was just playing the event and now the game isn’t even running. Not a single thing works properly
annoying app
what are the ads nothing like the actual game? why is nearly everything useful locked behind a paywall?
I've played the game about 3 days. I downloaded it for another game to get points. within moments of joining an alliance I got spammed with accounts asking me to join discord. some how I am muted for 1093 days and I only found out when I tried to message in the alliance chat!?! I have had no notification or explanation and "Customer service" aka useless ai assistant does not help at all and you can't speak to a real person. raising a ticket seems non existent too.
False advertisement. steals personal date dont download
ai said not an MMO, single player with some pvp aspect, when you join an alliance and rally to steal others resources, umm it falls under MMO,another who has the biggest bank account dominates. got to camp 4 saw nothing of what the ads show.
The game is not as per the advertisement. I have watched the advertisement and downloaded it but it is totally different. I am fully dissatisfied.
another one of those silly base building games that bait and switch you.
if there was a game like the add I would play it.
don't download this game unless you have money too spend. it takes way too long for your AP to refill so you can join others in rallies.
So many adds very tiny game play
I've never played such a bad game.
if there's a realm expedition make sure you're bubbled hours in advance if you plan on getting on right before it starts. the devs make it to where you can't log in for about 8 to 10 minutes and you'll get zeroed timing stuff correctly
stop showing me this app's ads!!! it's everywhere, it's irritating!
This isn't a game; it's a chore. The "gameplay" consists of blindly clicking exactly where a glowing finger points for hours on end. It treats the player like they have zero intelligence and offers no actual strategy or freedom in the early stages. If you enjoy being told exactly where to tap every three seconds without using your brain, this is for you. Otherwise, don't waste your time. 1 star.
not very fun game overall. played the game to get tapjoy offerwall rewards in another game. even spent a little bit of money to get the quests done quicker, but being denied rewards for no apparent reason. Edit: Support was not helpful at all. can't even get past the AI chatbot to talk to a real support agent.
Not the game shown. Everything is beyond mismatched and pay to play. Arena fights are 16 times your power. Pointless pay to play trash
this game is very bad
whenever the ad comes of this game my phone started hanging and won't open until I power it off so the ad of this game is so bad
Royal Arena???
so bor game 🤢🤢
eh... I think i might be too impatient to get to the part where I can actually play but I got bored and quit. boring to me.
fake ads
So annoying, takes like for ever to go through tutorial which is not skippable. It took more than 10 minutes to even get to the settings.
loads a lot.....no ads...glitches and loading only
Not for me
Fun game, but super laggy and pretty much every fight is luck-based, you can easily lose to an enemy/other player far below your strength if your board screws you rng-wise
+ 9 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
4%
Neutral (3★)
13%
Negative (1-2★)