Review Insights · Google Play
Qantas Wellbeing
Qantas Airways Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 79 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"working"
19 negative reviews mention this · 24% of all complaints
★★★★★ "not working correctly since last update." - Terry and Debbie Travers
2
"reinstalled"
17 negative reviews mention this · 22% of all complaints
★★★★★ "has worked great up till now.wasnt syncing so deleted and reinstalled. now it won't open at all. blank screen.log in page unresponsive" - danne Jz
3
"login"
16 negative reviews mention this · 20% of all complaints
★★★★★ "How can an app be so useless when it's been out for so long? Doesn't sync, doesn't let me login. Absolute rubbish app, similar to the airline really" - Michael
4
"been"
15 negative reviews mention this · 19% of all complaints
★★★★★ "How can an app be so useless when it's been out for so long? Doesn't sync, doesn't let me login. Absolute rubbish app, similar to the airline really" - Michael
5
"days"
14 negative reviews mention this · 18% of all complaints
★★★★★ "this app is getting worse, it doesn't update the steps, and most of the times it automatically logout and I can't login again, after clearing cache, uninstall and reinstall, can't even login, error msg said oops, please try it again later a…" - Philip L
6
"update"
13 negative reviews mention this · 16% of all complaints
★★★★★ "The latest update broke the app :(. Does not load." - David Chalkley (chalkers)
7
"sync"
13 negative reviews mention this · 16% of all complaints
★★★★★ "How can an app be so useless when it's been out for so long? Doesn't sync, doesn't let me login. Absolute rubbish app, similar to the airline really" - Michael
8
"points"
13 negative reviews mention this · 16% of all complaints
★★★★★ "This app has been such a great way for me to increase points and keep myself motivated by aiming for points targets. It has been broken now for ages and I've missed out on a bunch of points, it takes away the purpose of the app entirely wit…" - Adrian Epstein
9
"stopped"
13 negative reviews mention this · 16% of all complaints
★★★★★ "has stopped syncing (again)... I've tried all the troubleshooting but nothing works... have logged out and now the app doesn't even load... just a white screen" - Emma Gibson
10
"times"
12 negative reviews mention this · 15% of all complaints
★★★★★ "this app is getting worse, it doesn't update the steps, and most of the times it automatically logout and I can't login again, after clearing cache, uninstall and reinstall, can't even login, error msg said oops, please try it again later a…" - Philip L
11
"uninstalled"
12 negative reviews mention this · 15% of all complaints
★★★★★ "so buggy. I haven't been able to log in for days. Have uninstalled and installed so many times, but I still can't log in." - craig bennett
12
"doesn"
11 negative reviews mention this · 14% of all complaints
★★★★★ "How can an app be so useless when it's been out for so long? Doesn't sync, doesn't let me login. Absolute rubbish app, similar to the airline really" - Michael
📋 All 79 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The latest update broke the app :(. Does not load.
How can an app be so useless when it's been out for so long? Doesn't sync, doesn't let me login. Absolute rubbish app, similar to the airline really
not working correctly since last update.
Hopefully Qantas planes will never crash as much as this App. Not a great App!
This app has been such a great way for me to increase points and keep myself motivated by aiming for points targets. It has been broken now for ages and I've missed out on a bunch of points, it takes away the purpose of the app entirely with no ambition that Qantas want to fix it. Either sunset it or fix it rather than have it barely work and have agitated users like me.
wont load steps targets or options to change
worst app ever. always broken. never works. terrible.
worst app, I have to restart and re install the app every time I want to use it
this app is getting worse, it doesn't update the steps, and most of the times it automatically logout and I can't login again, after clearing cache, uninstall and reinstall, can't even login, error msg said oops, please try it again later another useless app, can't even see the health funds policies it will almost 5 days still can't login, and no one cares to looking into this useless app, I guess it's time to uninstall this rubbish from the phone
The app hasn't allowed logins for the last few days. I've missed out on a bunch of points because of this, but nothing seems to be happening to fix it
cannot login anymore to the app
App was working ok until a few days ago - I used to have to remove and reinstall every few months due to syncing issues, however now for the past few days I can't even login at all despite multiple attempts, restarting phone etc.
I just installed this app as a friend said she uses it and she sent me a referral code, the code always says invalid, ive tried several times. I click on the app icon to open it and 90% of the time it goes to a white screen and never loads. Im so disappointed 😞 Its so frustrating.
has stopped syncing (again)... I've tried all the troubleshooting but nothing works... have logged out and now the app doesn't even load... just a white screen
app is not functional. it's always had issues with syncing every once in a while where I'd had to uninstall and reinstall. I've had to do that again and now I can't even look back into the app. oops something went wrong try again later. if I do manage to get in I get blank screens. not a very stable app unfortunately.
so buggy. I haven't been able to log in for days. Have uninstalled and installed so many times, but I still can't log in.
0 stars! Day 3 and still unable to log in to earn points. no response from "Wellbeing" team. Totally ignored. Lost count of uninstall and reinstall and still nothing. Can't earn points, getting no help from support.
Rubbish app. Doesn't work. Installed and installed 3 times now. I'm losing out on heaos of points.
stopped working again
terrible app. doesn't sync with health connect. health connect has the steps in its data, but this app can't seem to read it. i have followed every tip on the help page
stopped working in the weekend. reinstalled but won't load at all now.
until the 26th April i thought this was a great app. It is now unusable. Tried uninstalling then re installing just can't get past the log in just get a spinning circle. As yet no help from the help website.
not working 😔
Not very useful if app is broken and won't sync to collect points or allow me to make changes to my goals. Have un-linked and re-linked still not working. Uninstalled the app and reinstalled now cant long in at all.
Every time you update it seems to break again, what are you even doing. Cant even log in, let alone sync. Broken again btw. It has now been three days since I could log in
Used to work. It's now completely unusable. Doesn't update steps. Doesn't sync. Forced stop and uninstaller, now I can't even log in. Will be uninstalling now. No point to it at all.
I am struggling to get the app to work, it either times out during signing in or crashes before setting up. Have tried to reinstall the app several times, with no success.
App no longer works. Tried uninstalling, clearing cache and reinstalling. No longer allows me to login.
the app is not opening on new phone
App has been down for 2 days now. Wouldn't sync...then after force stop / reinstall won't log in. Reports everywhere on line of the same thing...clearly zero priority given to a fix.
can't login 😭 dead for 4 days
The app was good but isn't working anymore. I can't even log in. Have uninstalled and reinstalled but still won't let me in. Its been three days now.
Useless and unreliable. Constantly crashes or doesn't sync, yet again it has been down for days. Not worth the effort for the piffling points it ekes out. Embarrassing to the Qantas brand.
doesnt load or allow log ins
I get oops, we couldn't do that more regularly than points for achieving health results. My wife shows she is in the step challenge I sent her, but I'm not. it's now so bad, I haven't been able to access the app for 2 days. I've deleted it, re installed it, confirmed all access requirements are in place , cleared the cache. nothing. Looks like my best bet is to take my business elsewhere.
Unfortunately the app is no longer synching to my Garmin watch after numerous force stops, uninstalls, reinstall, restarts of my phone. what was once a good app is now just advertising for other Qantas products because the well being side doesn't actually work
Always having problems with this app. Has not worked for the last week. uninstalled, re installed again and again Still not working. absolute rubbish
Been using the app for a couple years and last couple months been having constant issues with app. Stopped working since yesterday and can't log in. Have uninstalled and reinstalled and now can't even go past the login screen. Constant log in error.
It stopped syncing 2 days ago and now I can't log in at all. I have reinstalled the app, restarted my phone, turned my phone on and off, added Health Connect in Samsung Health... nothing works.
Can't login anymore.. I have tried everything (clearing cache, deleting the app, password reset etc).
April 2026...stopped working again and won't let me log in. this app is really not great anymore! May 2024..not working again! Edited 28th Dec 2023: App isn't working AGAIN, which means I'm losing points AGAIN!! NOT pleased at all! 3rd time in 3 years. Can't even log in now. Qantas, you're really declining in standard both in flights and apps.
Was working perfectly well, until yesterday. Can't even log in, keep getting errors. Have attempted uninstalling and reinstalling but nothing
what's going on, I can't log in at all
cannot login all day, really disappointing
the app just stopped working. reinstalled 3 times so far and I can't log in. what is going on?
Haven't been able to sync any activities since earlier on the weekend. Uninstall and reinstalled. Now can't even log in.
since two days ago it stopped working "something went wrong. please try again" happened with updating goals, logging in. even uninstalling and reinstalling doesn't help. now nothing shows up apart from a blank page. useless.
if only there was an option for zero star review. last night at 11.30pm up until 2am couldn't get it to sync then log in after I deleted and re installed it. again today at 7.20pm not suncing log out try to log back in. no luck refreshed the app then I get a blank white screen.
After the recent update, I cannot login to the app anymore.
app won't let me change the number of steps so that I can maximise points. I logged out, and now I can't log back in. been happening for a few months now, am going to uninstall the app as I can no longer be bothered jumping through hoops every single day just to try (unsuccessfully) to update my step count.
+ 29 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)