Review Insights · Google Play
Qantas Wellbeing
Qantas Airways Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"been"
18 negative reviews mention this · 26% of all complaints
★★★★★ "The latest update broke the app :(. Does not load. Edit. Checked the calendar. It's now been two months with a broken update." - David Chalkley (chalkers)
2
"working"
17 negative reviews mention this · 25% of all complaints
★★★★★ "Just stopped working. can't set the challenge or steps. Even after reinstalling" - Gordana Turner
3
"days"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Still unable to access the App after 2 weeks of attempts, including uninstalling, and not reinstalling the App for 5 days. May 21st, reinstalled the App and can't get past the login page because the "pathway" says, 1, the login pathway is u…" - Craig May
4
"update"
11 negative reviews mention this · 16% of all complaints
★★★★★ "The latest update broke the app :(. Does not load. Edit. Checked the calendar. It's now been two months with a broken update." - David Chalkley (chalkers)
5
"login"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Still unable to access the App after 2 weeks of attempts, including uninstalling, and not reinstalling the App for 5 days. May 21st, reinstalled the App and can't get past the login page because the "pathway" says, 1, the login pathway is u…" - Craig May
6
"nothing"
10 negative reviews mention this · 15% of all complaints
★★★★★ "The app has been broken for many weeks and no longer syncs my data. I sent a help request and heard nothing back." - Jess Cochrane
7
"sync"
10 negative reviews mention this · 15% of all complaints
★★★★★ "The app has been broken for many weeks and no longer syncs my data. I sent a help request and heard nothing back." - Jess Cochrane
8
"doesn"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Hopeless. It worked for years and now it doesn't. Tried logging out, uninstalling, nothing works." - Simon Breheny
9
"points"
10 negative reviews mention this · 15% of all complaints
★★★★★ "It keeps on crashing and doesn't want to sync my steps. Loosing a lot off points. When working, it isn't half bad. Update May 2026: App now not working for a week. keeps loading but nothing comes. Looks like I'm getting my health insurance …" - Steph Krebs
10
"steps"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Does not sync properly with Fitbit / Google Health. Today I have done 17000+ steps but Qantas Wellbeing is stuck on 15500 steps, no matter how many times you refresh. Happens frequently. Really pathetic" - Jacqualine Below
11
"stopped"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Just stopped working. can't set the challenge or steps. Even after reinstalling" - Gordana Turner
12
"reinstalled"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Still unable to access the App after 2 weeks of attempts, including uninstalling, and not reinstalling the App for 5 days. May 21st, reinstalled the App and can't get past the login page because the "pathway" says, 1, the login pathway is u…" - Craig May
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The latest update broke the app :(. Does not load. Edit. Checked the calendar. It's now been two months with a broken update.
The app has been broken for many weeks and no longer syncs my data. I sent a help request and heard nothing back.
It's been a month now that the app won't open. Already tried to clear cache and data also reinstall. Many people in Intetnet informed this issue without any solution. It works using an iPhone though.
Does not sync properly with Fitbit / Google Health. Today I have done 17000+ steps but Qantas Wellbeing is stuck on 15500 steps, no matter how many times you refresh. Happens frequently. Really pathetic
Hopeless. It worked for years and now it doesn't. Tried logging out, uninstalling, nothing works.
doesnt work and doesnt show steps anymore. also cant set goals
Just stopped working. can't set the challenge or steps. Even after reinstalling
Not working. Gets stuck on the screen to select device. Has been like this for the past month or so. I'm using Samsung S24+
need a debug update
It's good but lots of bugs. I cannot set a weekly or daily challenge. At the step where I add my goal, I cannot move the spinner. It stays at 0. It's been like this for a while. Would appreciate if this can be fixed asap!
App barely works. For what the airliner charges for flights you think they would have the money to build a functioning app but it has been years and it still has the same issues
Still unable to access the App after 2 weeks of attempts, including uninstalling, and not reinstalling the App for 5 days. May 21st, reinstalled the App and can't get past the login page because the "pathway" says, 1, the login pathway is unsecure, and 2, the account login page is unreachable. Great job Qantas with the continual connectivity issues and often days-long inability to update fitness data from connected devices. How does the App work okay, and then fail so dramatically?!
It keeps on crashing and doesn't want to sync my steps. Loosing a lot off points. When working, it isn't half bad. Update May 2026: App now not working for a week. keeps loading but nothing comes. Looks like I'm getting my health insurance elsewhere, as qantas don't seem to care about keeping customers.
bugs not fixed, still can't log in even after logging out and reinstalling the app. also it is not syncing with my smartwatch to count my steps.
the app regularly stops working and there is no help link to go to. regularly lose points when app is not working
Not loading at all after the recent update. Opens to a blank screen and stays there :( Please fix ASAP
always errors and freezing
How can an app be so useless when it's been out for so long? Doesn't sync, doesn't let me login. Absolute rubbish app, similar to the airline really
not working correctly since last update.
Hopefully Qantas planes will never crash as much as this App. Not a great App!
This app has been such a great way for me to increase points and keep myself motivated by aiming for points targets. It has been broken now for ages and I've missed out on a bunch of points, it takes away the purpose of the app entirely with no ambition that Qantas want to fix it. Either sunset it or fix it rather than have it barely work and have agitated users like me.
wont load steps targets or options to change
worst app ever. always broken. never works. terrible.
worst app, I have to restart and re install the app every time I want to use it
this app is getting worse, it doesn't update the steps, and most of the times it automatically logout and I can't login again, after clearing cache, uninstall and reinstall, can't even login, error msg said oops, please try it again later another useless app, can't even see the health funds policies it will almost 5 days still can't login, and no one cares to looking into this useless app, I guess it's time to uninstall this rubbish from the phone
The app hasn't allowed logins for the last few days. I've missed out on a bunch of points because of this, but nothing seems to be happening to fix it
cannot login anymore to the app
App was working ok until a few days ago - I used to have to remove and reinstall every few months due to syncing issues, however now for the past few days I can't even login at all despite multiple attempts, restarting phone etc.
I just installed this app as a friend said she uses it and she sent me a referral code, the code always says invalid, ive tried several times. I click on the app icon to open it and 90% of the time it goes to a white screen and never loads. Im so disappointed 😞 Its so frustrating.
has stopped syncing (again)... I've tried all the troubleshooting but nothing works... have logged out and now the app doesn't even load... just a white screen
app is not functional. it's always had issues with syncing every once in a while where I'd had to uninstall and reinstall. I've had to do that again and now I can't even look back into the app. oops something went wrong try again later. if I do manage to get in I get blank screens. not a very stable app unfortunately.
so buggy. I haven't been able to log in for days. Have uninstalled and installed so many times, but I still can't log in.
0 stars! Day 3 and still unable to log in to earn points. no response from "Wellbeing" team. Totally ignored. Lost count of uninstall and reinstall and still nothing. Can't earn points, getting no help from support.
Rubbish app. Doesn't work. Installed and installed 3 times now. I'm losing out on heaos of points.
stopped working again
terrible app. doesn't sync with health connect. health connect has the steps in its data, but this app can't seem to read it. i have followed every tip on the help page
stopped working in the weekend. reinstalled but won't load at all now.
until the 26th April i thought this was a great app. It is now unusable. Tried uninstalling then re installing just can't get past the log in just get a spinning circle. As yet no help from the help website.
not working 😔
Not very useful if app is broken and won't sync to collect points or allow me to make changes to my goals. Have un-linked and re-linked still not working. Uninstalled the app and reinstalled now cant long in at all.
Every time you update it seems to break again, what are you even doing. Cant even log in, let alone sync. Broken again btw. It has now been three days since I could log in
Used to work. It's now completely unusable. Doesn't update steps. Doesn't sync. Forced stop and uninstaller, now I can't even log in. Will be uninstalling now. No point to it at all.
I am struggling to get the app to work, it either times out during signing in or crashes before setting up. Have tried to reinstall the app several times, with no success.
App no longer works. Tried uninstalling, clearing cache and reinstalling. No longer allows me to login.
the app is not opening on new phone
App has been down for 2 days now. Wouldn't sync...then after force stop / reinstall won't log in. Reports everywhere on line of the same thing...clearly zero priority given to a fix.
can't login 😭 dead for 4 days
The app was good but isn't working anymore. I can't even log in. Have uninstalled and reinstalled but still won't let me in. Its been three days now.
Useless and unreliable. Constantly crashes or doesn't sync, yet again it has been down for days. Not worth the effort for the piffling points it ekes out. Embarrassing to the Qantas brand.
doesnt load or allow log ins
+ 18 more in the clipboard copy
Sentiment summary
0%
Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)