Review Insights · Google Play
QDOBA Mexican Eats
Qdoba Digital · 39,862 ratings · ★ 4.8
4.8
★★★★★
39,862 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
7 negative reviews mention this · 26% of all complaints
★★★★★ "stop removing things from your menu or have to stop coming to your restaurant. The tortilla soup is the only thing I order from you and you keep removing it from the menu." - Mark P
2
"brightness"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Forcing max screen brightness against my will is the worst thing ever" - D L
3
"thing"
4 negative reviews mention this · 15% of all complaints
★★★★★ "stop removing things from your menu or have to stop coming to your restaurant. The tortilla soup is the only thing I order from you and you keep removing it from the menu." - Mark P
4
"makes"
4 negative reviews mention this · 15% of all complaints
★★★★★ "What is even the point of the app if you close your mobile orders TWO HOURS before close? Literally makes me not want to use qdoba ever" - Sadie
5
"qdoba"
4 negative reviews mention this · 15% of all complaints
★★★★★ "What is even the point of the app if you close your mobile orders TWO HOURS before close? Literally makes me not want to use qdoba ever" - Sadie
6
"update"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Would be nice for those of us with outdated apps, if you displayed a message that informed us we needed to update, like most competent developers do. Instead of just displaying a blank, white screen. dead app! Update: i downloaded the updat…" - Dan
7
"screen"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Would be nice for those of us with outdated apps, if you displayed a message that informed us we needed to update, like most competent developers do. Instead of just displaying a blank, white screen. dead app! Update: i downloaded the updat…" - Dan
8
"code"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Would be nice for those of us with outdated apps, if you displayed a message that informed us we needed to update, like most competent developers do. Instead of just displaying a blank, white screen. dead app! Update: i downloaded the updat…" - Dan
9
"chipotle"
4 negative reviews mention this · 15% of all complaints
★★★★★ "verify email makes me have to leave the web page because its not an app. it needs to reload so I can't enter one time code. repeat that loop for 10min and give up an just order Chipotle instead." - Daniel Peterson
10
"does"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The app does not work for me. Using Samsung S25+. Uninstalled and reinstalled the app, cleared data, autoset time on phone, disabled private DNS, etc... all the troubleshooting tips from AI but nothing has worked. Continually tries "verify …" - Nathan Bosquez
11
"verify"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The app does not work for me. Using Samsung S25+. Uninstalled and reinstalled the app, cleared data, autoset time on phone, disabled private DNS, etc... all the troubleshooting tips from AI but nothing has worked. Continually tries "verify …" - Nathan Bosquez
12
"human"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The app does not work for me. Using Samsung S25+. Uninstalled and reinstalled the app, cleared data, autoset time on phone, disabled private DNS, etc... all the troubleshooting tips from AI but nothing has worked. Continually tries "verify …" - Nathan Bosquez
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
stop removing things from your menu or have to stop coming to your restaurant. The tortilla soup is the only thing I order from you and you keep removing it from the menu.
The app does not work for me. Using Samsung S25+. Uninstalled and reinstalled the app, cleared data, autoset time on phone, disabled private DNS, etc... all the troubleshooting tips from AI but nothing has worked. Continually tries "verify human" in the app. But can log in through Google chrome and verify no problem. Must be a bug with the app
What is even the point of the app if you close your mobile orders TWO HOURS before close? Literally makes me not want to use qdoba ever
my order won't go through even though I have enough money on my card. I tried different cards through Google pay and tried adding my card to the app and doing it that way but still would not go through
Would be nice for those of us with outdated apps, if you displayed a message that informed us we needed to update, like most competent developers do. Instead of just displaying a blank, white screen. dead app! Update: i downloaded the updated app, but couldn't get past the cloudflare authentication to login. Cowboy programming at its finest! Clearly, no QA done before releasing code into the wild. Some developer needs to be fired!
Forcing max screen brightness against my will is the worst thing ever
easy order, pictures are great
App wasn't bad, but it does no good. placed an order for 7pm and it wasn't even close to ready. I asked manager and he said wait or leave. Will never be back
verify email makes me have to leave the web page because its not an app. it needs to reload so I can't enter one time code. repeat that loop for 10min and give up an just order Chipotle instead.
stop blinding me on random screens. no need to max brightness ever let alone all the time.
This app sucks burritos. You can't utilize it to update your birthday or to take advantages of the many promotions Qdoba offers. Again, this app sucks tacos.
Keep getting asked if I am human. Well, I am, and I am annoyed that I can't get past that question.
The app controls brightness and makes it full blast. I understand this is important for tickets and barcodes, but when trying to order food it gives nothing but a headache. Please disable this.
app is terrible. won't send a code for sign in. So I guess I'll be having chipotle
This app is literally worthless. It would never let me log in, so there was no point in having the app. It would just try to verify that I am human, but it would just reload the authentication page every time I pressed the button to do so.
so on the mobile app you have to get a code to login in but if you switch to your email app it's closed the spot for the code so I will not be using the app since I can't get the code for the app however it works for the website
Awful. It takes you 20 min just to check out through the app then it makes you re-enter your information. This isnt just a one time thing either. It happens consistently. I like the food, I just hate the app.
With the latest update, Qdoba removed some of their menu items from the app, although they still appear to be available in store.
when I open the app it sits on a white screen and freezes. I would use it but gotta go with Chipotle since the app doesn't work. yes it is updated.
stuck in an endless loop of captcha again. uninstalled and reinstalled, same problem, fix this trash
qdoba food is good. the app is stuck at 100% brightness. for the love of my eye sockets don't set my screen brightness to 100%
until you fix your delivery option in the app that has the infinite loading wheel of death... you will continue to lose my business to chipotle. How is this still a thing. It's been well over a year. I go to enter my address and it never finds it. Searches endlessly. Why can't I just manually enter my damn address?!
Can't get app working, it states update and when I try to update it says share with other devices and there is a device on there already that I do not recognize nor is it mines
Highly unreliable app to process online orders to accept credit card or gift card payments. I can't buy if they won't take my payment. Please upgrade your app.
App will not allow me to use Google Pay or add a credit card to pay. those areas are grayed out. Guess I'll walk in the store and do it the old fashioned way.
if you want more stars let me order my nachos with rice and chips in the bowl like I do in store, like everyone does in store.
Works fine, but somehow has permission to adjust the brightness on my phone, why?
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)