Review Insights · Google Play
Quicken: Intelligent Money
Quicken Inc. · 4,509 ratings · ★ 4.1
4.1
★★★★★
4,509 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"transactions"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Tried to use this as Mint replacement. It's hard to do something as simple as sort transactions by amount. The product manager who designed this app thinks that the solution to every problem is more buttons, filters, and options so you get …" - Mo Bhasin
2
"account"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Love the program, until this last update! If I wanted a business app, I'd request one. I just need a personal account. Business is so IN MY FACE I can't hide or move it. Fix that, please!" - Shauna S.
3
"money"
7 negative reviews mention this · 14% of all complaints
★★★★★ "confusing and overly complicated. not worth it, and it won't allow me to connect my credit union. waste of money." - Grace Tabales
4
"work"
6 negative reviews mention this · 12% of all complaints
★★★★★ "This app used to work well but since the last update the figures aren't adding up. Could some hanky panky be going on? My institutions say one net worth and Q gives a different total, even if the separate institutions total within Q are wit…" - Donald
5
"doesn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "FDP-102, etc errors can no longer connect to my TSP or Raymond James accounts. been this way for more than a month with no change or updates. I'm done. Not paying for a product that doesn't work." - LnL Wruk
6
"paid"
6 negative reviews mention this · 12% of all complaints
★★★★★ "really tough to keep up with the app. it's designed well and easy enough to add accounts, but the accounts don't always link, the transactions you're expecting don't link to what has occurred, you need to reconnect and reverify accounts reg…" - John Farrell
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Tried to use this as Mint replacement. It's hard to do something as simple as sort transactions by amount. The product manager who designed this app thinks that the solution to every problem is more buttons, filters, and options so you get to feel like a mechanic doing the simplest things.
it won't go away I even uninstalled it I can't stand it
Recently the app has a critical bug, all transactions are duplicated and double counted, so it is basically useless now
confusing and overly complicated. not worth it, and it won't allow me to connect my credit union. waste of money.
This app used to work well but since the last update the figures aren't adding up. Could some hanky panky be going on? My institutions say one net worth and Q gives a different total, even if the separate institutions total within Q are within $30 or so, the net worth within Q is hundreds of $ off. After 5-6 hours after the stock market closes, the totals come into sync. But the market isn't the issue. It's the banks that were out of balance today. Mostly accurate isn't good enough.
unable to access my bank dats
FDP-102, etc errors can no longer connect to my TSP or Raymond James accounts. been this way for more than a month with no change or updates. I'm done. Not paying for a product that doesn't work.
really tough to keep up with the app. it's designed well and easy enough to add accounts, but the accounts don't always link, the transactions you're expecting don't link to what has occurred, you need to reconnect and reverify accounts regularly, lots of notifications to action, and overall, much more work than benefit. lots of work for limited benefit. I think quicken makes money from people signing up, realizing it isn't good, canceling, and keeping 55% of the money paid as well. beware
REPEATEDLY HANGS WHEN TRYING TO LOG IN. I canceled my subscription because of this issue and then contacted support, but they told me they would only help me if I had an active paid subscription. | It's happening both in the app and website. I enter my email and click next and get an endless circle. Also the app is missing essential tax features such as the home office deduction.
cringe ai implementation. chat bot is a pathetic use of ai, and ai launcher icon blocks useful features on multiple pages with no remediation possible in-app (e.g., categorize expense page). slop ux design and testing. integrating ai in fintech isn't hard -- simplifi isn't close to adding value with chatbot slop. i paid my subscription in advance but am going to try mint and the other options anyway. this is after i finally cancelled my OG quicken subscription after years of successful use. sad.
This app wants access to your bank accounts. Had I known that, I would not have purchased it. No one needs companies in their bank account. Please delete this account and refund my subscription money. This is a useless invasion of financial privacy! Disgusting.
Removed the ability to create a rule while correcting the category of a transaction. A small feature that was fundamental to the app actually being usable, given that transactions are categorized incorrectly about 50% of the time. Instead they expect you to manually fix them all every time, possibly hundreds of (often repeating) transactions. I will be requesting a refund and closing my account, unacceptable given the price of this subscription.
Set rules, but app still doesn’t do as told. App thinks HEB is a pharmacy. HEB is a grocery store. So my budget shows a lot of pharmacy purchases...and I never buy groceries!? I want my money back.
crashes when taking photo
Don't bother with this garbage app. It's confusing to figure out without at least prior bookkeeping exp. Picking a date with the scroll overlay IS STUPID. First pick a year, THEN day, then month. I just can't with this idiocy against decades of UI logic. Also, unless you need a basic AI answer, the only way to seek help is calling; without a way to copy the number or boop a link to the phone app. Blatantly trying to reduce call volume for cost savings. Pathetic.
Never again. got this because I thought itd help. The fees paid out for receiving payment and the holds on my payments done through it are rediculous. a huge reason why I just left my last bank. I can't run a business with my money constantly on hold. that nearly put us under with our bank doing that. the invoices are also massively limited so we still have to do them hand typed because we can't adjust them properly. And they force you into automatic renewal
price went up and still no updates! add option when displaying lists to multi-select and select all. Fix slow connection issues with all institutions. Fix auto categories (use the users input to train AI to learn how I track my finances). add a feature to connect to Amazon and break down transactions into what was ordered (like monarch). Fix multiple issues where payee is altered on transacts. Show images of checks in the app (USAA). Add a feature to track month utility and predict future bills
ok but too many adds and too hard to input historical data.
us too costly
Not that good, I'll stick with Quicken Classic.
If you ever want to know how much money you DON'T HAVE, this is the app for you. This app does everything but correct math. The AI help will blame everything on your bank, the backend transaction processing, anything but the fact that it's half baked. You're better off managing your accounts by spreadsheet or pencil and paper.
AVOID- No connections to UK or international banks- despite misleading description. No refund offered.
no free option no thank you
fraud
Major bug !!! Currently not updating any newly entered manual transactions. And it's been like that for a almost a week.
I’ve been using this app for over a year, and it has far too many mistakes. It creates too many duplicate transactions, and it doesn’t retrieve my wife’s PayPal account activity even though it works with mine. I’ve had to spend extra time fixing errors, and at this point I wouldn’t recommend it to anyone who needs reliable financial tracking.
I signed up for the app... set up an account and now I can't get into the app... I've reset the password 5 times and received the confirmation but when I go to log back into the app I keep getting the error to reset the password... zero stars
not good at all
Constant disconnect issues with many financial institutions, support always make you jump through hoops, then oh this is a known issue from months ago with absolutely no update what so ever, just wait till we get it fixed. Years later still all broken. Simplifi is far worse than many free options.
wouldn't pay for a service I cant try out first
Don't do it Luke! This app, if not managed perfectly, will severely mess up your desktop Quicken file. The app reset many of my memorized weekly/monthly/quarterly reminders so they either disappeared or skipped several periods into the future. The app also modified Reconciled status of several historical transactions causing forward reconciliations to fail. In the end I disconnected the app from my Quicken account and rebuilt my desktop file from a previous backup.
Did not sync with my bank correctly. Treated credit card transactions like income and didn't even recognize transactions in bank accounts. Waste of money.
nearly impossible to delete your account
Its more work than mint and they charge you for it. Lacks modern apprach. Antiquated.
absolutely awful. tried it for budgeting, totally overkill, could not follow workflows, maybe it's a generational thing, I am last year of the boom. unable to build a budget. back to excel and a worksheet
Missing institutions. I've spent several years requesting Bloomwell 529 Education Plan and to this day you still don't have it. Mint had it, Schwab has it, CreditKarma has it. Aren't you guys supposed to be the industry leader? I am actively looking for a new solution/alternative. I have expectations from my vendors, especially for solutions I pay for. How do these free services do it? I can't recommend your company or product.
Modern banks/investments require daily or weekly reconnects (full reauthentication via plaid) to keep it current due to security concerns/policies. Additionally, half of the features I need require the website (rules, profile settings, mass edits). Your purpose is to make it EASY to track my finances, not replicate 10 minutes of excel. Its 2026, not ye old days of containerized apple app nonsense. Your app should be on par or superior to a website, nothing should be holding you back.
so many inconvenient features! doesn't update the balance half the time and randomly added beginning balance again after 4 months of using it so I had $300 less than I thought I did! also this costs way too much for as annoying as it is!
Missing some core functionality that makes it painful to use. When categorizing a transaction you can't create a rule for that vendor when you pick the category, you have to manually create a rule under setting where you type in the vendor's name from memory. This is basic core functionality for an app like this and shocking that it's missing from the phone app
forgot to tell me it's a PAID app
Constant problems and non-existent support. have been told repeatedly to do various things to fix broken functionality myself. It's like support are scared to actually do any investigation work. This morning I was told again to unlink and reimport all of my investments (for the second time this week, due to different "bugs"). The platform working is your responsibility, not the customer. This is a paid product, and customers expect it to work (Or to get support when it doesn't).
I just purchased the Business and Personal subscription online for one year. However, I cannot log in to the product online nor in the app! I get the message "Incorrect username or password." I'm sure everything is correct. There no customer service option available. :-{
Love the program, until this last update! If I wanted a business app, I'd request one. I just need a personal account. Business is so IN MY FACE I can't hide or move it. Fix that, please!
Disappointing app. I still use it but merely to automatically track my transactions and then I manually import them to another app. The UI for this app is abysmal. It lacks percentages for reports, the monthly comparisons lack any numerical values and just so bars, and while it does have subcategories it doesnt show them appropriately in reports. Using this app is extremely frustrating.
Not easy to use and doesnt categorize well. Lots of manual setup with transactions, budget, ect.
"All Transactions" view on Android has stopped displaying any transactions. No update currently available through Google Play Store so that's not the issue
Some days it works, some days I need tech support just to open the software, even though I am signed in. It requires a surprising amount of support, given the name. I wonder if Quicken Complicate would be more intuitive. Oh, sorry that's Intuit? For example, as I type this an ad appears that blocks my view. No, I'm not going to buy additional unintuitive products in the middle of trying to use this Gordian knot!
terrible app. requires you to make a purchase with no trial. makes you pay extra for a business and personal venture when you only want business. also doesn't work well with a small business and tries to treat it like you have recurring payroll. did not work very well at all and honestly is just about an automated bookkeeping line that you could do yourself. it just downloads your transaction history. of course you have to fight to get a refund as well
no trial or free version. I'm not paying $50 just to see if this works for me
having trouble connecting Phone to my account.
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Sentiment summary
79%
Positive (4-5★)
5%
Neutral (3★)
17%
Negative (1-2★)