Review Insights · Google Play
Quinn - Audio Stories
QUINN INC. · 4,525 ratings · ★ 3.4
3.4
★★★★★
4,525 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
16 negative reviews mention this · 33% of all complaints
★★★★★ "I'm not sure what happened but I paid for my month subscription and it still didn't give me access to the app even though the money had been gone from my account" - Andrea
2
"free"
11 negative reviews mention this · 22% of all complaints
★★★★★ "honestly a pitiful collection of lgbtq audios on here. sad, considering the fact that their most popular audio series literally ever is about two queer men. for something without a free trial and such a small selection, I definitely do not …" - Katelyn Luna
3
"month"
10 negative reviews mention this · 20% of all complaints
★★★★★ "I'm not sure what happened but I paid for my month subscription and it still didn't give me access to the app even though the money had been gone from my account" - Andrea
4
"trial"
10 negative reviews mention this · 20% of all complaints
★★★★★ "honestly a pitiful collection of lgbtq audios on here. sad, considering the fact that their most popular audio series literally ever is about two queer men. for something without a free trial and such a small selection, I definitely do not …" - Katelyn Luna
5
"free trial"
8 negative reviews mention this · 16% of all complaints
★★★★★ "honestly a pitiful collection of lgbtq audios on here. sad, considering the fact that their most popular audio series literally ever is about two queer men. for something without a free trial and such a small selection, I definitely do not …" - Katelyn Luna
6
"play"
8 negative reviews mention this · 16% of all complaints
★★★★★ "You are unable to subscribe using PayPal, Google play, or any other secured payment methods. very suspicious." - Ashleigh
7
"without"
7 negative reviews mention this · 14% of all complaints
★★★★★ "honestly a pitiful collection of lgbtq audios on here. sad, considering the fact that their most popular audio series literally ever is about two queer men. for something without a free trial and such a small selection, I definitely do not …" - Katelyn Luna
8
"listen"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Well I just came to know about the app by TikTok. So I decided to hear some previews so I can decide to buy the subscription or not. Very well I hear a naudio preview now it won't just go away I deleted and re-download I restarted changed a…" - Anubia Umaiza
9
"anything"
6 negative reviews mention this · 12% of all complaints
★★★★★ "This app has so much potential. story quality? check narration? check content? check but the app itself is absolute garbage. if I pause anything I'm listening to on Quinn I then have to restart my whole phone to be able to play again. if I …" - Lauren Leclair
10
"paid"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I'm not sure what happened but I paid for my month subscription and it still didn't give me access to the app even though the money had been gone from my account" - Andrea
11
"money"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I'm not sure what happened but I paid for my month subscription and it still didn't give me access to the app even though the money had been gone from my account" - Andrea
12
"something"
5 negative reviews mention this · 10% of all complaints
★★★★★ "honestly a pitiful collection of lgbtq audios on here. sad, considering the fact that their most popular audio series literally ever is about two queer men. for something without a free trial and such a small selection, I definitely do not …" - Katelyn Luna
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I do not see a method to cancel the subscription. please provide direction. thx
honestly a pitiful collection of lgbtq audios on here. sad, considering the fact that their most popular audio series literally ever is about two queer men. for something without a free trial and such a small selection, I definitely do not reccomend for my lgbtq folks, Sapphic or mlm. I bought a subscription back in December for the ember and ice drop, and i tried to look for other official celebrity lgbtq audios, but there wasn't any that were at least gender neutral.
Content couldn't be better so no complaints with that. Problem is my subscription was ended after changing phone. I had been paying a little under €6 per month....monthly. Now it's options are the best part of €60 for the year...upfront. Or Just under €10 per month to pay monthly. Stinks a little!!!! **update ** email as it was suggested and yet to receive a reply. Disappointing
Support trans people
You are unable to subscribe using PayPal, Google play, or any other secured payment methods. very suspicious.
I don't use the app anymore. subscription cancelled and they still deducted my money. give it back!
not in this economy, unfortunately. it's pay to play.
This app has so much potential. story quality? check narration? check content? check but the app itself is absolute garbage. if I pause anything I'm listening to on Quinn I then have to restart my whole phone to be able to play again. if I hit play without restarting I get zero sound. for an Audio app that seems like a pretty massive bug that shouldn't happen.
subscription will not cancel or allow me too
You can't use the app without paying for a subscription. Lameee, they don't even have a free trial
Useless unless you pay. I'm so tired of apps being "free to download" but once you have it you can't do anything without paying.
charged me for a year without asking if I wanted a year or a month. developers ignored me on tik Tok and I'm being charged for something I don't even want now. be warned they don't notify you on the charge 65.00
if I could put 0 stars I would this app isn't even free you have to pay to listen to audios not with your time or mine
should not be this hard to unsubscribe
Its not free at all, you have to pay for every thing i dont even know if its worth it because there istnt even a free trial
Hi. I subscribed to this app and paid for a month. I am able to listen to only one episode, but later it keeps appearing "Please check your Internet Connection and try again". I used 2 Mobile Internet Lines. But I still received the same message.
need subscription
I am not into it. I wanted books and stories not a fan. also it was supposed to be trial week well I was charged the whole year and no refund for subscription.
no free trial so I had to pay a month to even demo the content. hated it. cancelled within 10 min of purchase and can't even find a way to request a refund!
Can't do anything without purchasing, immediately uninstalled
why do we have to have a monthly subscription for a audio book 🤦🏽♀️
I'm disappointed there is no free trial
there is only one free preview audio and it's the most cringe horrible audio I've ever heard. like I know there's better content on here so why is the one preview so bad? like the audio quality in of itself is bad. might as well just listen to the free ones on YouTube
honestly really disappointed I can't listen to anything without paying for it why can we download it but not use the app without paying ???
logged me out and cant get back in and have paid for a full year and no you have not sorted this out I would like my full years money back
I paid for the subscription but it is not showing.
I only just downloaded and signed up, but keep getting logged out. I eventually log in aftet multiple attempts, only to be logged out again and unable to log back in again.
The app is very frustrating. I'm constantly getting logged out and when I try to log back in it says that my username and password combination doesn't exist. I use the same combo in my web browser and it logs me in just fine. This renders the app completely useless.
always crashing and force logging me out.
All of the guys giggle and tell you to come and it's the same thing over and over. fake noises in the background. just not authentic at all. additionally I tried to close the app and it wouldn't stop playing. too glitchy and searching is a nightmare. I tried to skip forward and it wouldn't even give me the play bar. if you can't win me over in one day it's not worth it. wish I had a free trial. a wasted $8
It said the subscription was $4.99/month then charged that same day was charged $47.99. Could not get ahold of the company to resolve and had to go through my bank and Google. That was a year ago. I woke up this morning and the charge was there again.
I couldn't even log in or sign up. No matter what I pressed, nothing happened.
stopped by paywall I was using it so what times before and I was using it yesterday and now I was trying to use it today and I was stopped by a paywall thinking about uninstalling cuz that's not fair after months of using it and then all of a sudden I'm stopped by a paywall to listen to anything
I paid for a one month subscription. A couple weeks later, the app glitched and said I didn't have an active subscription. I was then charged for a second month. I tried contacting Quinn's support team, but when their fix didn't work they said I had to contact Google Play Store for a refund. I spent a week going between the two support teams for a refund before ultimately disputing the charge with my bank.
I was a little irritated I had to buy a membership to get a trial... so far Im not loving it but maybe it will grow on me
I purchased a subscription and was able to listen to one episode before it signed me out and would not let me sign back in until i unsubrscribed. After letting me back in, it said i did not have a subscription and tried to make me pay for a new one. Do not get this app it is an absolute scam.
it just costs too much now...over 9€ a month...that's diabolical.
Is not working anymore. Once I play something I can't move back or forward. It's just blocked.
Great experience altogether, although it's just too expensive now. The price in my country was raised too high and I can't afford it anymore.
I'm not sure what happened but I paid for my month subscription and it still didn't give me access to the app even though the money had been gone from my account
I downloaded this app and didn't realise it cost $14aud a month, so I emailed and asked if there was a free trial available because I couldn't access any of the stories and all they said was "we're not offering free trials at the moment".
Well I just came to know about the app by TikTok. So I decided to hear some previews so I can decide to buy the subscription or not. Very well I hear a naudio preview now it won't just go away I deleted and re-download I restarted changed accounts But the preview won't go away and for that I can't hear another previews Now how will I know it will worth my money if I don't listen to different authors? Pls for God's sake fix it
not going to pay, I'm not paying for something if I don't even get to try to it first I wanted to see what the app was about and it shows to pay for a subscription before even trying it out no thank you not doing that I'll stick with ruby darkrose and ai chat
App looks okay and straightforward to use, however I absolutely WON'T be listening to multiple audios a month, or potentially even over several months. the option to buy a single story once completed would have made me keep the app. only offering monthly or yearly options to subscribe, especially in the current economy seems shortsighted tbh. you'd make a killing from Heated Rivalry fans logging on for Connor and Hudson alone. If the payment structure changes I might consider re-downloading.
so I tried downloading it cause I saw the reviews on tiktok and I wanted to give it a try. prepared myself to buy roses for chapters but I got hit with i need to buy a membership in order to buy roses. has that happened to anyone else. a little disappointed. Will change rating if it was a bug or an error
not free at all, you need to pay to do ANYTHING. No free trial, you either throw the money and wish for success or uninstall it. The way the app is portrayed here on the play store as pay to get more is funny, more like pay to even try, and if you don't like it well your problem
The idea of the app is fun BUT it repeatedly has made me re-sign in multiple times in less than 5mins
I like the app, especially someone who has long enjoyed audios. having an app that brings all of this together is something that I'm very interested in. but the biggest problem for me is that the app crashes every 30 seconds. In browser, it'll play for several minutes before crashing there. The browser version is more robust for search as well. I'm a librarian so I appreciate filters and delimitators. The app should be better than the browser, not worse. pls fix .
won't let me log in anymore
Sentiment summary
59%
Positive (4-5★)
5%
Neutral (3★)
37%
Negative (1-2★)