Review Insights · Google Play
RACV
RACV · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"racv"
9 negative reviews mention this · 27% of all complaints
★★★★★ "The criminals in charge of RACV have changed Total Care membership - this year only 2 vehicles are covered (previously unlimited) and there's NO FEE REDUCTION, even had the cheek to increase annual fee! Plus you're NOT COVERED unless vehicl…" - E C
2
"phone"
7 negative reviews mention this · 21% of all complaints
★★★★★ "The criminals in charge of RACV have changed Total Care membership - this year only 2 vehicles are covered (previously unlimited) and there's NO FEE REDUCTION, even had the cheek to increase annual fee! Plus you're NOT COVERED unless vehicl…" - E C
3
"fuel"
6 negative reviews mention this · 18% of all complaints
★★★★★ "just want fuel price jnfo...poor" - Ken Johnson
4
"discount"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Used to be 5c per litre RACV discount WITHOUT NEEDING TO SPEND $5 INSTORE. Now 2c is abysmal, easier to find coins on the highway. Boo RACV, you suck." - Al T
5
"website"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Even after updating the app, many features and options are not available,missing or simply unable to access. No idea if it's the cover I have or just a bad app but since I am unable to do pretty much everything I actually need to on it, I w…" - Shani Teylor
6
"nothing"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Does literally nothing." - Mathew Johnston
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible app. keeps crashing and encountering errors. always errors on login. need to use the web, because the app doesn't work
The criminals in charge of RACV have changed Total Care membership - this year only 2 vehicles are covered (previously unlimited) and there's NO FEE REDUCTION, even had the cheek to increase annual fee! Plus you're NOT COVERED unless vehicle rego is notified 24hr in advance !!! ? But when trying to add details of 2nd vehicle on the app, the screen is vibrating like an earthquake, impossible to enter details, need to phone them !!!
won't let me download app on Oppo phone
not honest with contract and policies they are not there for customers had a few bad experiences with RACV not true to there word
poor and unstable
can't access benefits. just get a 'The requested URL was rejected. Please consult with your administrator.' message every time
The app isn't opening on my phone. Not working for me at all unfortunately. When I press the icon to open the app, it flicks and closes immediately.
I don't understand. it's coming up with this account don't match but I'm trying to sign up. 😒
horrible app, very slow, can't load photos to claim, need to login every time.
just want fuel price jnfo...poor
Used to be 5c per litre RACV discount WITHOUT NEEDING TO SPEND $5 INSTORE. Now 2c is abysmal, easier to find coins on the highway. Boo RACV, you suck.
Unable to submit code to log in. Waste of time.
You can display the coverage document .pdf but it's not possible to save or print it. Stupid. Forced to use the web portal
Can't use the fuel watch unless you're an RACV member, pointless 😫
Does literally nothing.
fail
Never have anything to do with RACV trades. Never have anything to do with Domain Services Group.
The only things I use this inefficient clunky app for (petrol price map and discount) are things that I USED to be able to do much more conveniently on the website, until they discontinued that to push people to use this app. Also annoyed they used this opportunity to reduce the discount they provide on fuel when combined with Woolies Rewards from 8c to 6c off.
terrible. I only want a simple fuel check app. don't want to create a full account so I will get spammed forever.
can't view policies etc etc in the app on oppo find X5 - just get a white screen that does not load
garbage
junky app, can't even get through the verification without getting a "something went wrong, please try again" error.
Very average app. Constant errors of 'Something went wrong" when selecting my insurance product details. Clearing cache and restarting did nothing. Latest app version. Samsung S25+ running latest Android version. Please fix this, it's infuriating.
Downloaded app try to install info nothing worked
Not a petrol app.... can't use it if you don't have an RACV product.
The app even does not allow me upload video evidence.
Samsung A20, and the app doesn't work. Thanks for forcing me to change from the website my and taking away my so-called "member benfits" from me. Affordability is an issue and this small discount made a big difference, now I need to spend a fortune on a new phone I don't want. Thanks for Nothing RACV.
App isn't compatible with my phone, no indication why not
Can't log in. Phone and email correct
I suspect your 5 stars are from the app team or staff. Yep, 2nd works closely with RACV. 4th RACV employee. Thanks a lot for prematurely removing the fuel offer off the website and not informing me of this app. Embarrassingly couldn't get my discount on last purchase after numerous searches through website. Service station person didn't know of the app either. Excited? RACV thinks it's ethical to have staff rate own product. Also can't search for that link. Thanks for not listening.
Even after updating the app, many features and options are not available,missing or simply unable to access. No idea if it's the cover I have or just a bad app but since I am unable to do pretty much everything I actually need to on it, I will be deleting the app. Also it takes forever to load anything even with clear internet. The website isn't much better either...This literally means calling for every issue instead of just being able to do it through the app or website. Very disappointed
I would love to be getting the fuel discount but it's telling me my phone isn't compatible. Haven't encountered a problem with any other app?
Very hard to log into RACV using passwords that I have used before
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
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Negative (1-2★)