Review Insights · Google Play
Railcard
National Rail Enquiries · 49,308 ratings · ★ 4.8
4.8
★★★★★
49,308 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
10 negative reviews mention this · 28% of all complaints
★★★★★ "terrible app that requires an internet connection to display your card. there are lots of places on the rail network where it doesn't work. why not just let people add their Railcard to their digital wallets?" - Jim Endersby
2
"railcard"
10 negative reviews mention this · 28% of all complaints
★★★★★ "terrible app that requires an internet connection to display your card. there are lots of places on the rail network where it doesn't work. why not just let people add their Railcard to their digital wallets?" - Jim Endersby
3
"update"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Update removed railcard and it was a pain to get again. How was this not tested? The app has one function, to store railcards and it failed." - Robert Tingle
4
"photo"
4 negative reviews mention this · 11% of all complaints
★★★★★ "it was really good before the update, but now it has lost my photo. No more convenient than using the trainline app, and is actually a pain having to open a second one. I won't be using this once my current railcard expires" - Beth Miller
5
"error"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Frequently comes up with an error when opening saying photo missing. Refreshing the card fixes it providing you have a mobile signal. How difficult can it be to store a photo and some text securely?" - Simon Perrett
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible app that requires an internet connection to display your card. there are lots of places on the rail network where it doesn't work. why not just let people add their Railcard to their digital wallets?
Cannot login. Cannot add a railcard. Does not allow password reset. Totally useless.
fine to use but infuriating to buy or renew: no download code sent to email as promised and download code request ends up in endless loop - infuriating!
it was really good before the update, but now it has lost my photo. No more convenient than using the trainline app, and is actually a pain having to open a second one. I won't be using this once my current railcard expires
not easy to update
can't renew!!!!!
rail card keeps losing photos why ????
Not helpful forcing an update and making it impossible to view my railcard whilst on the actual train. There should be some form of offline mode or something that allows the card to be viewed regardless. This is basic functionality - I'm going back to a plastic card.
when it works it works great. however half the time it will not load while on the train and say my photo will not load.
Frequently comes up with an error when opening saying photo missing. Refreshing the card fixes it providing you have a mobile signal. How difficult can it be to store a photo and some text securely?
despite repeated attempts, and following instructions , it's impossible to download my rail card to my phone
used once but a few months later tried and it needed an update and I updated but I get an error photo is missing. no option to re add my photo only a contact us form.
Shows errors and difficulties on using, can't see how to get a physical card
tried to add railcard to app. Code didn't work and when I requested a new codecthey kept sending me the code that didn't work. Hopeless, wish I had got a physical card.
Promotes scams
I still not got my refund
Really bad login loop trying to add railcard to new device. Keeps opening new windows asking same question.
This app, and the services provided are downright useless if you change device or need to access over low bandwidth, like, on a train! worst app ever created.
Lost my account
pathetic renewal process, the whole process could have been so much easier
Shocking
renewal doesn't work
error about needing to refresh card
Didn't want to be asked what I thought of the app, ten seconds after opening it for the first time. Permanently ruined my opinion of an app I am required to use.
Scam
Just let me take a screenshot of the Railcard, seriously, what a waste of space on my phone
Why is there a mandatory update for a digital railcard app?
just when you need it, it shows an error if offline!
Update removed railcard and it was a pain to get again. How was this not tested? The app has one function, to store railcards and it failed.
confusing all i want is a digital copy easy to find of my disabled railcard card
loading the card to ny app was not straight forward. I had to try several times before I did irmt by pure accident
Sometimes temperamental.
no email attachment and site difficult to navigate
Clunky and confusing to set up and what's worse is the "save money / discount" con which signs you up for another website.
clunky with excessive password requirements , get over yourselves guys you aren't my bank ...
awful overly complicated app to add cards and use.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)