Review Insights · Google Play
RailOne
Centre for Railway Information Systems · 1,674,354 ratings · ★ 4.7
4.7
★★★★★
1,674,354 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"experience"
4 negative reviews mention this · 19% of all complaints
★★★★★ "very bad experience" - Subhamay samanta
2
"booking"
4 negative reviews mention this · 19% of all complaints
★★★★★ "too bad. while booking in urgency 3 failure attempts and you will not be able to book any ticket. worst experience" - YOGESH JOSHI
3
"ticket"
4 negative reviews mention this · 19% of all complaints
★★★★★ "too bad. while booking in urgency 3 failure attempts and you will not be able to book any ticket. worst experience" - YOGESH JOSHI
4
"tatkal"
3 negative reviews mention this · 14% of all complaints
★★★★★ "tatkal ticket not booking fast" - AFZAL RAAZ
5
"tatkal ticket"
3 negative reviews mention this · 14% of all complaints
★★★★★ "tatkal ticket not booking fast" - AFZAL RAAZ
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
after try 9-10 time application are open not open instantly
very bad experience
There are app glitches... Data & process heavy app..
3rd class app
Dad Performance
always denied lower berth to senior citizen
Waste app 🤮
You *BEEPs don't even deserve a single star. The parasites selected through reservation can never build an efficient app working flawlessly
There is no one available to resolve problems on the Rail One app and there is no hearing on it.
too bad. while booking in urgency 3 failure attempts and you will not be able to book any ticket. worst experience
wallet recharges take forever to show in balance, it is being advertised as a new app which might be better than IRCTC but it is the same thing in a different package
very good
tatkal ticket not booking fast
Worst app ever of railways. You can't file any complaints related to customer support, this app only operates with chat boot there is no mail I'd or customer support number for complaints.
App collapse again again
my order was not delivered even after payment was confirmed worst experience life is hell for passengers on train indian railways need to improve on this
while booking tatkal ticket the app stops working you can't book tatkal on this app and its wallet totally waste if you deposit money then it will not refund to your account also not showing to other app of IRCTC very bad thing it is. the rule is only personal ID can book tatkal ticket on starting 30 minutes of booking. If you are going to book tickets with personal ID you can't book but brokers easily can how is it possible. Either we are fools or complete system. From now I won't use it.
very bad app very bad experience tatkal ticket not booking I am booking for 7 days not booked my one ticket always showing high load
Please add upi id payment system. I can't use this app for this reason.
you have to login everytime you need to track the train . why? 🤯
not gud
Sentiment summary
94%
Positive (4-5★)
6%
Neutral (3★)
0%
Negative (1-2★)