Review Insights · Google Play
RailOne
Centre for Railway Information Systems · 1,276,907 ratings · ★ 4.8
4.8
★★★★★
1,276,907 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"booking"
5 negative reviews mention this · 26% of all complaints
★★★★★ "i am 10 km away from station and booking express/mail ticket. but not allowing by msg keep yourself away 50 mtr from station. disgusting and 3rd class App." - Ram Kumar
2
"ticket"
5 negative reviews mention this · 26% of all complaints
★★★★★ "i am 10 km away from station and booking express/mail ticket. but not allowing by msg keep yourself away 50 mtr from station. disgusting and 3rd class App." - Ram Kumar
3
"station"
3 negative reviews mention this · 16% of all complaints
★★★★★ "this app is not completed. missing the at the station feature. don't publish the incomplete app like idiot do ." - Bhramar Mandal
4
"better"
3 negative reviews mention this · 16% of all complaints
★★★★★ "where is my train app is better than this." - Peter Paul
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
good
this app is not completed. missing the at the station feature. don't publish the incomplete app like idiot do .
i am 10 km away from station and booking express/mail ticket. but not allowing by msg keep yourself away 50 mtr from station. disgusting and 3rd class App.
not good
where is my train app is better than this.
no any customer support services more than time transaction failed IRCTC app is better than this app
good
very bas
ye apk se ticket book nhi hota h location ka always error ata h hai maine alg alg distance me chek kr liya h
very bad
in the beginning it was working fine for unreserved booking but since last month it didn't even book a single ticket. I thought maybe i should recharge my wallet and I did but this app is the worst. uts had a very clean interface and it never failed. either switch back to uts or improve this. it either says "cannot determine your location" or "try again in open area" what I'm supposed to do I've tried everywhere- just outside the station, in 10 m range, 100 m range
worst application
very poor speed
Stupid App,can't login tried 1 hour, uts app was better, don't use this app, you will be tired of login. useless app. Shaming our India and indian technical force. Definitely there must have under qualified engineer who has made this App.
no accessible blind person no access easily blind person please
remove the distance limit while online booking the tickets
life time waste experience off the app
when I pay for booking money will deducted but ticket will not shown then I pay twice
Great experience, till now. Add the chart vacancy option which is available in IRCTC old application. Train Coach Position is also not displaying. Fix these. Few days back, whenever I was booking Tatkal ticket, the application just keeps on processing, till then all tatkal tickets are gone. Before I thought it was my internet issue. Later on, I figured out that it wasn't the issue. The IRCTC servers becomes so busy, I guess. Also add the PDF feature for downloading tickets & sending it to anyone
Sentiment summary
93%
Positive (4-5★)
7%
Neutral (3★)
0%
Negative (1-2★)