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Rakuten Travel

Rakuten Group, Inc. · 133,967 ratings · ★ 4.1

4.1
★★★★★
133,967 ratings
5 ★
77,559 (58%)
4 ★
29,966 (22%)
3 ★
3,525 (3%)
2 ★
7,050 (5%)
1 ★
12,339 (9%)
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Top complaints - extracted from 31 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"japanese"
10 negative reviews mention this · 32% of all complaints
★★★★ "The app is in English only because the language of my phone setting is in English. You cannot change it to Japanese in-app which is ridiculous." - Catarina Wang
2
"language"
4 negative reviews mention this · 13% of all complaints
★★★★ "The app is in English only because the language of my phone setting is in English. You cannot change it to Japanese in-app which is ridiculous." - Catarina Wang

📋 All 31 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Zakiyya Amajida 1/6/2023
新規登録何してもできない ウザケルナ!!!!!!!!!!
★★★★ hickirik dakika 11/2/2022
Horrible app
★★★★ Ayumi Sakata 10/17/2022 v8.3.2
Super slow
★★★★ tom liu 4/27/2022 v7.18.1
Just so bad. Every travel option opens as a pop up so if you accidentally press back all your setting will be forgotten. Most importantly it doesn't help that the all and it's pop ups are all so SLOW!
★★★★ Catarina Wang 12/12/2021
The app is in English only because the language of my phone setting is in English. You cannot change it to Japanese in-app which is ridiculous.
★★★★ Chino 5/1/2021 v7.9.0
The interface is horrible
★★★★ Christine Stives 8/1/2020
Everything is in Japanese. Can't use. 😒
★★★★ A Google user 1/3/2020 v6.17.9
The tabs are in English, but when i go to search anything or click on flight and hotels, its all Japanese. Useless to me :/ this should be a disclaimer
★★★★ A Google user 12/27/2019
It's is an App with lots of Web Views, terrible experience. I'd prefer using the web page directly. The service is good, the app is...
★★★★ A Google user 8/6/2019
Lousy app. Force overseas user to enter Japan address postal code and mobile no. Better change the register format if you want all users (whole earth) to register the app.
★★★★ A Google user 1/29/2019 v6.17.6
Worst website cannot amend booking... Don't book if u really want confirmed hotel booking.. Or want any amendments.. They dont have any system.... Please as traveller ignore this
★★★★ A Google user 1/7/2019 v6.17.6
only useful if you know Japanese
★★★★ A Google user 11/23/2018 v6.17.6
Been two years since I last reviewed this app. Went to Japan and was doing a road trip across some prefectures so generally booked hotels at the last minute so wanted to see if this app changed. Sadly it has not. Still the app although has most of the entry fields in English as soon as you click area, all the prefectures and cities are in Japanese. Even if you do know what the Japanese is for the prefectures and areas all the results come up in Japanese with English headings. However going to the rakuten travel website (even on a phone) will have nearly everything in English (and this is what I ended up using) which makes the app a little pointless unless you understand Japanese or want a mix and match of languages.
★★★★ A Google user 3/19/2017
海外に住んでますが、日本語設定はできないし、日本国外のホテルを予約したかったのに、日本国内情報しか見れなくて残念です。デスクトップと同じ情報が見れるかと思ったのですが。すぐアンインストールしました。
★★★★ A Google user 2/17/2017 v6.11.0.3
アプリ内で言語が変えなくて、残念です。携帯が英語に設定しても、楽天の買い物アプリが普通に日本語で表示されますが、トラベルアプリは英語で表示され、言語を設定することが出来なかった。
★★★★ A Google user 12/15/2016 v6.10.0.1
stupid bug
★★★★ A Google user 4/28/2016 v6.4.0.2
Cant use it due to unable to register my genuine email address. Useless app if you can't use it. What's the point of high security if it becomes unusable. Pain in the ....
★★★★ A Google user 2/14/2016 v6.3.0.5
If you can't read Japanese, don't install this app. Not very useful for foreigners
★★★★ A Google user 1/20/2016 v6.3.0.5
Most of the app is in Japanese, so it's impossible for me to choose area/prefecture/etc as I don't know the language.
★★★★ A Google user 11/16/2015 v6.0.0.11
Language in Japanese
★★★★ A Google user 9/19/2012 v2.5.0
The new version of this app from September 2012 (v2.5) has consumed 160MB of mobile data in 8 days just sitting as a widget with no active use.
★★★★ A Google user 7/27/2011 v2.0.6
The hotel didn't have my reservation, so this app is utterly worthless. Reintalled later and now the option list is continually blank. Still junk.
★★★★★ Matt Lee 11/23/2021 v7.14.1
Give me my Japanese interface back.
★★★★★ ryo po 10/27/2021 v7.13.0
だめだね。キャンセルポリシーが厳しい、値段も他の旅行サイトより高い、検索時にマップ検索ができない、地域の検索の細かい設定ができないと使いにくいことこの上ない。ポイント溜まったら使って仕方なく使う感じ
★★★★★ Jo R 9/19/2021 v7.12.0
ユーザーインターフェースはちょっと。。。
★★★★★ Miyabi Murakami 7/11/2021 v7.11.1
使いづらい、、
★★★★★ T S 7/7/2021 v7.11.1
一部ページでズーム操作ができなかったりするので、少し使いにくい
★★★★★ mumu 10/18/2020 v6.28.0
Just because my phone isn't set in Japanese doesn't mean I wanna use badly translated version of all the information... Badly need language options. 言語選択できません。翻訳のレベルがネット翻訳レベル。
★★★★★ A Google user 5/18/2017 v6.11.0.3
Info confusing
★★★★★ A Google user 1/15/2017 v6.10.0.1
Date selection has a bug, unable to select the date that you want. If fix this issue, rating should be 5 star.
★★★★★ A Google user 11/24/2016 v6.9.0.1
Wrong date in searching

Sentiment summary

80%
Positive (4-5★)
5%
Neutral (3★)
14%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.