Review Insights · Google Play
Rapido: Bike-Taxi, Auto & Cabs
Rapido Bike Taxi · 4,388,205 ratings · ★ 4.8
4.8
★★★★★
4,388,205 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ride"
9 negative reviews mention this · 26% of all complaints
★★★★★ "worst app.. my last ride charge showed 390 rupees. but after the ride was complete I charged 451.. while I am trying to raise the concern .. the help page is not working.. 8 do not recommend this app to anyone." - Sandeepu deepu
2
"rapido"
7 negative reviews mention this · 21% of all complaints
★★★★★ "rapido captain behaviour is too rude.. only auto .." - R K Raqibul
3
"driver"
6 negative reviews mention this · 18% of all complaints
★★★★★ "I used to rely on Rapido, but the service has completely deteriorated. Prices are skyrocketing, but the quality has hit rock bottom. The captains are incredibly rude, reckless, and outright ignore instructions. My sister narrowly avoided ac…" - Krushi G
4
"extra"
5 negative reviews mention this · 15% of all complaints
★★★★★ "comfortable ride but extra charge fair than booking amount" - ajeet savita
5
"charge"
4 negative reviews mention this · 12% of all complaints
★★★★★ "worst app.. my last ride charge showed 390 rupees. but after the ride was complete I charged 451.. while I am trying to raise the concern .. the help page is not working.. 8 do not recommend this app to anyone." - Sandeepu deepu
6
"service"
4 negative reviews mention this · 12% of all complaints
★★★★★ "I used to rely on Rapido, but the service has completely deteriorated. Prices are skyrocketing, but the quality has hit rock bottom. The captains are incredibly rude, reckless, and outright ignore instructions. My sister narrowly avoided ac…" - Krushi G
7
"accept"
4 negative reviews mention this · 12% of all complaints
★★★★★ "no one can accept trip from Malik nagar to gultekadi but important thing is 56 riksha available but no accept" - Kalim Siddique
8
"customer"
4 negative reviews mention this · 12% of all complaints
★★★★★ "very bad customer support, no response for griviences. The support team have all the data or they act so, and they claim everything is correct on their side" - Arun K
9
"support"
4 negative reviews mention this · 12% of all complaints
★★★★★ "very bad customer support, no response for griviences. The support team have all the data or they act so, and they claim everything is correct on their side" - Arun K
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
worst app.. my last ride charge showed 390 rupees. but after the ride was complete I charged 451.. while I am trying to raise the concern .. the help page is not working.. 8 do not recommend this app to anyone.
worst
it's bad
kabhi bhi time pr nhi milti
rapido captain behaviour is too rude.. only auto ..
comfortable ride but extra charge fair than booking amount
it's waste app don't download this wery worst app
I used to rely on Rapido, but the service has completely deteriorated. Prices are skyrocketing, but the quality has hit rock bottom. The captains are incredibly rude, reckless, and outright ignore instructions. My sister narrowly avoided accidents three times due to unsafe driving. To make matters worse, a driver recently dropped me at the completely wrong destination, tried to manipulate me into believing it was my fault, and claimed he didn't know the area though it was just 100 m away.
location shi dalne pr bhi galat poch jate hai 2 km ke 50 rupee le rhe
This app has suspended my account for a long time. In this regard a ticket has been opened for a long time. But the issue has not been resolved yet. Bakwas service. I have already sent my registered mobile number through mail. But I didn't get any reply. Very poor service.
most of the time driver denie go as per agreed rate, either he asking extra money or asking go as per meter. if we refused it then they strted using abusive word.
take too much time to confirm order i really don't like the application 😞
response is low
no one can accept trip from Malik nagar to gultekadi but important thing is 56 riksha available but no accept
worst app demand extra cash for all driver
very bad customer support, no response for griviences. The support team have all the data or they act so, and they claim everything is correct on their side
don't use this app. if you involve in an accident on any ride they will never help you in insurance claim of ride. they have partnership with Acko and they both endup saying they can't process the claim and reject that. totally fraud and very risky to take ride.
very bad app nobody accepting the ride
over charge
bhot worst experience rha mera pura 1 hours ka khrab kia, accept krke booking cancel fir dusra accept krke pata nhi kha gayab ho jate hai, call pick nhi krte or extra charges badate jate hai, very poor services
I had booked a ride at around 2:15 pm. The fare from Jawahar Nagar to RICO Industrial Area was showing as ₹42 but even after waiting for an hour the rider did not come. When I messaged him, he said that he will not go for less than ₹150 and was talking rudely.
it's looking like a bad app because of the ride.
worst application in india there ia no value for customer .....dont use this app
not safe journey. nothing support from customer care or agent
I was already late and I waited for atleast 30 mins for auto but this jackass drivers won't accept a ride !!! what's the problem yaar agar nahi leke Jana toh bata dete na you really disappointed me rapido you should improvise your service regarding your driver's
Rapido customer support is unprofessional. They do not have their GST number on their receipt. I did not see any invoice. Also the receipt is sent only upon request. Rapido doesn't have any system of collecting payment before starting rides. Rapido customer support doesn't assist to register complaint. Recent two experiences, the receipt amount does not match the payment done. Does Rapido have any mechanism to register complaints? Is registering complaints with Govt. ministries the only option?
in the initial days of introducing rapido app captains used to accept immediately. but in recent days from when the add on is added to the app they are expecting more and more charges for the trip. my trip got rejected by 25-29 captains. it's not at all fair. if we have other sources why would we book trip for more charges. it was that urgent that I booked a bike. kindly take my request to solve the problem ASAP...
app not working properly not able to send message to the rider it keeps hanging
worse than others app don't make people fool driver over charge on first trip
The drivers ask more charges in night
why are you asking me to rate captains for "safety for women"? I am not a woman. how am I supposed to know how safe a woman would feel driving with a captain?
One of my friends booked a Rapido ride, and due to a mistake by the driver, the ride resulted in a big accident and my friend was hospitalized. She sustained crushed ribs, face, liver, legs, and hands. Rapido isn't taking any responsibility and isn't providing any support through the insurance that Rapido mentions in the app. Yes, it was a mistake by the driver, but the cab she booked was through your platform and, yes, you are responsible for any safety incidents. Own it.
app acha h lekin kabhi time per nhi aate
My experience with Rapido has been very poor. Frequent ride cancellations, long waiting times, and drivers demanding extra fare make the platform difficult to trust. A ride-hailing service should provide convenience, but this experience has been the opposite.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)