Review Insights · Google Play
Rayo - Radio & Music
Bauer Radio Limited · 0 ratings · ★ 0.0
0.0
★★★★★
0 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 16% of all complaints
★★★★★ "its suddenly stopped working i have premium plan im wasting my money if it keeps crashing and nothing is being fixed" - linda fennerkin45
2
"planet"
4 negative reviews mention this · 13% of all complaints
★★★★★ "For such a large media organisation, this app is a poor reflection of its resources. It's clunky to use and navigate, often some elements just dissappear. The dedicated Planet Rock was far better- at least I could easily find the shows and …" - jezzab233
3
"rock"
4 negative reviews mention this · 13% of all complaints
★★★★★ "For such a large media organisation, this app is a poor reflection of its resources. It's clunky to use and navigate, often some elements just dissappear. The dedicated Planet Rock was far better- at least I could easily find the shows and …" - jezzab233
4
"planet rock"
4 negative reviews mention this · 13% of all complaints
★★★★★ "For such a large media organisation, this app is a poor reflection of its resources. It's clunky to use and navigate, often some elements just dissappear. The dedicated Planet Rock was far better- at least I could easily find the shows and …" - jezzab233
5
"radio"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I can only access radio stations by going to the Schedules page. Everything else comes up with an error" - Tinker Drums
6
"premium"
4 negative reviews mention this · 13% of all complaints
★★★★★ "its suddenly stopped working i have premium plan im wasting my money if it keeps crashing and nothing is being fixed" - linda fennerkin45
7
"keeps"
4 negative reviews mention this · 13% of all complaints
★★★★★ "its suddenly stopped working i have premium plan im wasting my money if it keeps crashing and nothing is being fixed" - linda fennerkin45
8
"phone"
4 negative reviews mention this · 13% of all complaints
★★★★★ "premium subscription but the app says it's unavailable. I've uninstalled, reinstalled, restarted phone. Still nothing" - Karen Christie
9
"screen"
4 negative reviews mention this · 13% of all complaints
★★★★★ "could be much better. main problems are app is unable to recover from a poor network connection. on android auto you just get an unhelpful source error. on the phone, the main page just doesn't load. also, when using android auto, I have ju…" - Graham Carter
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bloody awful
Broken again! The 'For You' page is now blank. Clearing the cache and data did restore it for a while, but now blank again on re-opening.
can't use it without an account, uninstalled
its suddenly stopped working i have premium plan im wasting my money if it keeps crashing and nothing is being fixed
Trying to log in after time away and unable to do so after attempting to reset password. Also unable to reregister
I open the app and get a blank screen.
Since the latest update I can no longer access "for you" and my favourites. The screen is blank.
Keep on disconnecting all the time
my premium settings have suddenly ceased to work on my tab im paying each month so why
Rarely works, very frustrating!
only using this so I can listen to planet rock, but it is constantly buffering and crashing lately
App is great but the constant request to enable notifications is getting annoying. I don't want to be notified, I am happy to allow adverts when using the app but do not want to be pestered when im not using it.
App needs more work! having to login every few days to use the app is annoying along with having to reset the password periodically, it could do with downloading more data so that when you hit no signal for a minute it doesnt cut out, randomly stops playing and you have to force close app and then restart it.
keeps saying "Something went wrong. Please try again later" when trying to log in
Why am I hearing ads for pg tips tea and cheerios? I pay the premium to avoid your adverts!
Good enough app for playing radio, but it needs to stop asking for permission to send me notifications every single time I open the app. I've said no countless times, and once should be enough. Stop trying to force harassment on me through notifications I obviously don't want. The Kerrang Radio app "coincidentally" stopped working properly when the Rayo app appeared. Just please stop begging me to allow more notifications on my phone and I might give more stars.
Two real problems, still no casting like Planet Rock App and Android Auto is horrible to use. You have to go through all the stations to get to the one you want to play every time. Often, it will fail to work and I have to revert back to the Planet Rock app
Rubbish, keeps cutting out and re-starting/jumping. Needs a massice overhaul.
Absolute shite. Keeps failing. Tried numerous times to delete and reinstall but still doesn't work properly.
Was great, now requires an account
constant errors when listening to planet rock that force channel change, then have to re-select original station to continue listening.
For such a large media organisation, this app is a poor reflection of its resources. It's clunky to use and navigate, often some elements just dissappear. The dedicated Planet Rock was far better- at least I could easily find the shows and content with that version whereas the Rayo app is awful.
I can only access radio stations by going to the Schedules page. Everything else comes up with an error
Another update and gone worse some parts load some parts don't.
this App crashed tonight for a few hours. couldn't log into account so had to create a new one due to App fault.. won't be subscribing again..
premium subscription but the app says it's unavailable. I've uninstalled, reinstalled, restarted phone. Still nothing
could be much better. main problems are app is unable to recover from a poor network connection. on android auto you just get an unhelpful source error. on the phone, the main page just doesn't load. also, when using android auto, I have just one favourite station. but when I use the app, I have to touch the screen 3 times to get this running. you should be able to start the app and with one press get your favourite running. This would make it safer to use when driving.
I can't get the app to work and am finding that even the original radio app for Greatest Hits, is now switching off when the screen closes to save the battery. when I open it most of the controls and settings have disappeared. I have tried emptying the cache, reinstalling and anything else you could think of, but it's no go. I have been contacted by the developers to help, but will just use my car DAB and home dab radios, instead, as it's too much hassle to sort at the moment. Moto G range phone
Real glitchy Contant crashes. The things I put up with for pop master....
App works well with fast WiFi. Requies lots of buffering if on mobile data. This also seems to get worse the longer you use the app until it just won't play.
Rayo cuts out continuously on my Echo smart speaker system whilst I have no problem with iPlayer. Also it has no pause feature on live broadcasts. Better off using a DAB radio for live broadcasts. This app is very poor.
Sentiment summary
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Positive (4-5★)
100%
Neutral (3★)
0%
Negative (1-2★)