Review Insights · Google Play
Red Robin
Red Robin International, Inc. · 4,636 ratings · ★ 4.4
4.4
★★★★★
4,636 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"birthday"
13 negative reviews mention this · 43% of all complaints
★★★★★ "Can't login. Won't allow me to enter birthday, which I HAVE to enter to open the app for some reason" - Brandon Akin
2
"rewards"
5 negative reviews mention this · 17% of all complaints
★★★★★ "like to update my phone number but app doesn't let me do it so I can't keep track of my rewards. I eat there quite a bit." - C. Eckhoff
3
"order"
5 negative reviews mention this · 17% of all complaints
★★★★★ "the app will not finalize orders, it's garbage. Maybe red Robbin should pay enough to someone to do the job correctly." - Kane Barber
4
"allow"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Can't login. Won't allow me to enter birthday, which I HAVE to enter to open the app for some reason" - Brandon Akin
5
"food"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible service!!! Waited outside for nearly 45 minutes, then more waiting at table 45 minutes. Wow food still came out as a hockey puck as I watched the hockey game on TV. Total disappointment from the host, to the server and management t…" - Devin Padgett
6
"update"
4 negative reviews mention this · 13% of all complaints
★★★★★ "like to update my phone number but app doesn't let me do it so I can't keep track of my rewards. I eat there quite a bit." - C. Eckhoff
7
"past"
4 negative reviews mention this · 13% of all complaints
★★★★★ "I have had the app for years and with the update, it is requiring a birth date. It will not allow me to get past that part of the new login. I have birthday's already set in there so I am not sure why it is asking this." - Theresa Erdman
8
"login"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Can't login. Won't allow me to enter birthday, which I HAVE to enter to open the app for some reason" - Brandon Akin
9
"gives"
3 negative reviews mention this · 10% of all complaints
★★★★★ "fix your app... when trying to log in, it asks me to put in my birthday and then gives an error and wont take it" - conesnail1
10
"restaurant"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App Not working.. it not showing any nearby restaurants, even in front of your Restaurant. Needed big time fixing." - Indus Limited
11
"burger"
3 negative reviews mention this · 10% of all complaints
★★★★★ "The app stinks. It won't accept an actual birthday. seems to be glitches despite reinstall and won't move forward from the screen. Seems to be intentional to keep me from my birthday burger reward. Frustrating." - Sarah Maddux
12
"years"
3 negative reviews mention this · 10% of all complaints
★★★★★ "I have had the app for years and with the update, it is requiring a birth date. It will not allow me to get past that part of the new login. I have birthday's already set in there so I am not sure why it is asking this." - Theresa Erdman
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can't login. Won't allow me to enter birthday, which I HAVE to enter to open the app for some reason
the app will not finalize orders, it's garbage. Maybe red Robbin should pay enough to someone to do the job correctly.
fix your app... when trying to log in, it asks me to put in my birthday and then gives an error and wont take it
Horrible service!!! Waited outside for nearly 45 minutes, then more waiting at table 45 minutes. Wow food still came out as a hockey puck as I watched the hockey game on TV. Total disappointment from the host, to the server and management team. Kitchen manager should be fired. Happy the cooks having a good time in the back, all the laughs while I'm crying for the time wasted.
if only the app was as good as the food. Without fail it gives me issues every time I try to use it.
App Not working.. it not showing any nearby restaurants, even in front of your Restaurant. Needed big time fixing.
The app stinks. It won't accept an actual birthday. seems to be glitches despite reinstall and won't move forward from the screen. Seems to be intentional to keep me from my birthday burger reward. Frustrating.
this app us trash. cant log in. wants bday verification then freezes.
hard to use. hard to understand
Useless, it's stuck on adding my birthday and is impossible to use without that step.
I have had the app for years and with the update, it is requiring a birth date. It will not allow me to get past that part of the new login. I have birthday's already set in there so I am not sure why it is asking this.
Can't even get in the app. When I try to sign in it gives an error when the app wants to verify my birthday. seems like app has a lot of bugs that need fixed based off the other reviews.
Latest update sucks. When you try to reorder a previous order the app crashes! Great job guys!
2.2026 Password is never accepted and reset email never comes is still happening. Real impediment to actually ordering food. Even on the second account that I created the password never works nor does a reset arrive. Does your system have a problem with special characters in the password?
can't get past the add your birthday. apparently it doesn't exist
forgot all my sauce! nothing for the onion rings!!! not the extra that was paid for. ruins the whole meal!
I just got an email saying my birthday is coming up and if I wanted a free burger, I better go spend the same amount of money the burger would have been. This rewards program does not feel rewarding. I've enjoyed my free birthday burger for the last 18+ years, bringing in anywhere from 5-10 more people with me each time. This will be the first year I skip because I didn't spend enough within their set time frame.
App is not functional on my Pixel 8. It appears to be completely locked up. Still broken two months later. Why can't I give ZERO stars?
You lost a family order tonight and Mondays to come because you no longer allow me to customize the Monday burger special. All I want to do is hold the sauce but you no longer allow it. Terrible customer service.
fails to open after I enter birthday
app is confusing I keep having to start a new account and I loose all my points. makes me mad. I have been a member for years and come often to dine in at the restaurant but I cant get anything but a milkshake on my birthday. I have spent way more then 10 dollars dining in this year. seems like a trick to get people to sign up and not give the reward of burgers. wish you just used the cards like in the past i always recieved my points to my account when you had them.
After the recent app update, there is nowhere I can earn my point from my receipt and earned point history is missing. Also, nowhere to provide my feedback about the problem.
can't get past entering birthday. app is useless
They don't even do birthday burgers unless you already spend $10 on a different visit. Just fast food garbage now.
after updated, can not login anymore. what going on with this birthday thing and can not get to my account and my rewards specially.
like to update my phone number but app doesn't let me do it so I can't keep track of my rewards. I eat there quite a bit.
The app is missing some options that you can get when you sit down and order at a location .. - does not allow French dressing as an option .. this is available at the Oshkosh WI location which we've ordered many times - there is no option for extra lettuce for a Simply Grilled Chicken Salad (or any other salad for that matter) - no place to add special requests or instructions .. for example .. a special request to keep the chicken seperate from the salad ..
Big bug... One of the big things about Red Robin is being able to order extra fries included with your order when you're in the restaurant. for whatever reason you cannot choose that option within the app. it shows up but will not let you select it. that's a big bug. this needs to be fixed. it's not right that I'm trying to place an online order and can't order the extra fries that is available
The app is fine for ordering, but recently it won't apply my $10 rewards. The only way I can use the rewards is to order online. I contacted tech support, and the only thing they suggested was ordering online. Kinda obviates the need for the app. If they fix it, I'll give more stars
difficult to find out what rewards I have
Sentiment summary
85%
Positive (4-5★)
2%
Neutral (3★)
13%
Negative (1-2★)