Review Insights · Google Play
rednote
行吟信息科技(上海)有限公司 · 198,345 ratings · ★ 3.9
3.9
★★★★★
198,345 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Since updating the app will no longer let me login to my account, nor let me make a new account since my information is still tied to my old account." - Andrea
2
"load"
7 negative reviews mention this · 14% of all complaints
★★★★★ "this app is so cold with no interactions I don't think they even let others see my posts. I don't recommend downloading the app if you're not asian or white because it clearly shows us who they favor. just pure disappointment" - Patrick Makwiza
3
"since"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Since updating the app will no longer let me login to my account, nor let me make a new account since my information is still tied to my old account." - Andrea
4
"loading"
6 negative reviews mention this · 12% of all complaints
★★★★★ "this app is so cold with no interactions I don't think they even let others see my posts. I don't recommend downloading the app if you're not asian or white because it clearly shows us who they favor. just pure disappointment" - Patrick Makwiza
5
"phone"
5 negative reviews mention this · 10% of all complaints
★★★★★ "I have yo put my email and phone number for the ducking apps" - Kidist Hailemariam
6
"comments"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Hate that, there's an open of hateful comments and very much not filtering very negative issues. Yes. There's the problem going on with a certain app and the conversation brought to rednote. Not a single filter of bad speech and harassment …" - NUR AINA DAMIA
7
"people"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Hate that, there's an open of hateful comments and very much not filtering very negative issues. Yes. There's the problem going on with a certain app and the conversation brought to rednote. Not a single filter of bad speech and harassment …" - NUR AINA DAMIA
8
"content"
5 negative reviews mention this · 10% of all complaints
★★★★★ "App is partially broken: feed won’t refresh, uploads stuck at 16%, profiles appear blank, and report function is missing. Also seeing unusual explicit/spam content. Troubleshooting steps didn’t resolve it. try to email and it was sent back …" - Rosie Good
9
"reinstall"
5 negative reviews mention this · 10% of all complaints
★★★★★ "after update I cant search anything, could not read comments and save any post. I have tried clear cache and reinstalled the apps. 😑" - Eugene
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Since updating the app will no longer let me login to my account, nor let me make a new account since my information is still tied to my old account.
Don't bother. They can ban you for NO reason whatsoever. Whether you don't post, comment, or anything, you're banned.
won't let me delete my profile
Bring valko aoyin back
I have yo put my email and phone number for the ducking apps
As malaysian, i can't use this app. Fix it
莫名其妙暗封账号，我只浏览不交互，没有违规行为，透明化我的帐户！反馈投诉没人处理，就是个垃圾软件
come for valko, we come for you. waste of an app.
so after a while my experience took a huge downfall. Bullied off the app due to a video game and fans with concerning parasocial behaviors...NOT lgbt friendly like it once was and nothing is being done to fix it.
toxic people
aku tidak bisa mengirim pesan pada temanku yang ada di negara lain
This app discriminates against and treats people outside China unfairly. Accounts appear to be categorized based on region or country. My account suddenly lost the ability to send private messages, and my videos are no longer visible to other users. The app says there is a problem with my account,i have already submitted eight complaints but i have never received a helpful response only automated replies.
The most exaggerated app ever. Regarding the Love and Deepspace controversy about the new li. You need to control these ungrateful fandom!! Chinese people aren't the ones only spending money. Globals hate this app and we want it gone.
China Apps Always like shxt
takes forever to refresh
I love this lovely app
this app is so cold with no interactions I don't think they even let others see my posts. I don't recommend downloading the app if you're not asian or white because it clearly shows us who they favor. just pure disappointment
suddenly got muted without proper reasoning. and no guidelines to lift it.
shadow ban your account, no notification, no warning, no nothing
when I got to the freaking number stage I puted my number and then it gave me the code it said the code didn't work so I tried 10 more times and it still said it the code was inspired 🥲👺
A lot account do not have pictures..don't know who they are.. Either ghost or human ... No body knows... Some not friendly...some Too Sensitive. This cannot that cannot.. Make it flexible and freedom. Some of the short video about a movie... No title.. Some video clip show about herbs... No name and no explanation how to use it or for what purpose... Why hidden all the information.. Herbs is for saving life .. Cure.. The programmer got mental illness... No head no tail, they will block your acc
this app is boring I got shadowbanned cause I commented on people I watch and posting on my account as well
keep on loading... not able to view comments, context and even my own profile. my connection stable and no issue to use other social media.
从昨天开始app无法加载了，我的网没问题,请尽快修复
Can't get my account back. I hate this app.
App is partially broken: feed won’t refresh, uploads stuck at 16%, profiles appear blank, and report function is missing. Also seeing unusual explicit/spam content. Troubleshooting steps didn’t resolve it. try to email and it was sent back to me as the email address was not valid.
Suddenly nothing loading anymore. Have to clear data to use again
after update I cant search anything, could not read comments and save any post. I have tried clear cache and reinstalled the apps. 😑
内容一直无法刷新。卸载重新安装可以刷新了，但也只是持续不到一天，同样的问题又出现了。只能反复卸载再安装。差评
Why i can't log in ..can't dm person please fix your apps, my DM commands also been deleted please fix your apps
更新后，每次点开笔记时加载时间越来越久。需要卸载再重新安装，但是重新安装后只能坚持几个小时，然后问题依旧一样。刷新卡顿，笔记加载不出来，搜索也加载不到。重点是网络也没有问题！
failed to view the page and keep on loading since two days ago. Can't even send a feedback in help center. Asking for help here!!! Had delete and reinstall few times and restart. only able to view normally in a few minutes and problem come back again. Help!!!!
Completely useless now. Cannot load new contents. Please fix it. 程序员修一下行吗，安卓没人权？
app has internet connectivity issues even though every other app is working and my phone's connected to wifi/mobile data. can't load anything can't see anything since 3 days back. everytime I want to use this app I have to delete and reinstall
I reinstall a few time. there's a bug. please fix thank you
Hello Xiaohongshu Support, I'm experiencing a serious issue with my account after updating the app yesterday Since the update, the app keeps loading no matter what I try to open. I can't view any posts, search content, or even access my own profile. The app is basically unusable. I have already tried restarting my phone, clearing the cache, switching between Wi-Fi and mobile data, and reinstalling the app, but the issue still persists. Could you please check if this is a system bug?
only can open and load at first run, second time onwards network block cannot load comments and content
The latest version breaks the network function. As long as I keep the app in the background for a while, the app will keep loading without getting responses.
小红书最近刷不出来，网络一切正常，其他app都没有问题。只有小红书格外的卡顿和刷不出来帖子。
这几天所有帖子都刷新不到，反复卸载下载都无法解决。是App的问题，因为别的app都可以正常使用和观看。
Unable to load content. start from yesterday I cannot view any second video and content from xhs. Already uninstall, restart phone. My network no problem. Only xhs has issue. Anyone know how to solve it?
app freezes after background idle on Samsung One UI 8.5
joined red note few days ago and uploaded my photo and got banned for no reason why rednote I haven't uploaded any sexual content but they banned me worst app ever 🤮🤮🤮🤮
Hate that, there's an open of hateful comments and very much not filtering very negative issues. Yes. There's the problem going on with a certain app and the conversation brought to rednote. Not a single filter of bad speech and harassment toward certain people. Very disappointed 😮💨
I'm from Kyrgyzstan and can't create an account. The phone number format is incorrect, so my number is always rejected. Please support Kyrgyzstan phone numbers.
currently not able to refresh and load new videos, please fix the bugs
Unable to load contents or messages since 2 days ago.
我的xhs从昨天开始就一直卡，评论load不出来，刷视频还一直刷到昨天一模一样的，好像轮回一样，已经reinstall好几次了，还是一样
Since yesterday start can't loading comments and search, delete and reinstall will be recover but it happens again.. Please fix it..
Sentiment summary
71%
Positive (4-5★)
4%
Neutral (3★)
25%
Negative (1-2★)