Review Insights · Google Play
Reel.AI
Creative Fitting · 1,550 ratings · ★ 4.6
4.6
★★★★★
1,550 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
25 negative reviews mention this · 34% of all complaints
★★★★★ "Subscription base platform, I would watch all ads just to see the content." - Carolyn J
2
"watch"
15 negative reviews mention this · 21% of all complaints
★★★★★ "Subscription base platform, I would watch all ads just to see the content." - Carolyn J
3
"episodes"
13 negative reviews mention this · 18% of all complaints
★★★★★ "Total Scam. So even if you watch all 10 daily ads to get coins to watch episodes it means NOTHING, since the only videos worth watching are classified as VIP. *VIP videos are only watchable thru subscription. What a waste of my time & effor…" - T Phillips
4
"money"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Waste of money. You subscribe and only get half of most shows. Will not be re-subscribing." - Tholar
5
"stories"
12 negative reviews mention this · 16% of all complaints
★★★★★ "The stories are all mixed up. You start a story, and part way through the story, it switches without to another and doesn't even start at the beginning. This app is a mess." - Nd Lawyer
6
"cancel"
11 negative reviews mention this · 15% of all complaints
★★★★★ "I download the apps that I can continue watching a series that it was promoting. After paying for a Weekly subscription it showed me one more episode of that series and said there are no more for well over a week I think it was approximatel…" - Leanne Obourn
7
"story"
8 negative reviews mention this · 11% of all complaints
★★★★★ "SCAM!!! I bought a VIP and still can't unlock the story. I reached out to tell them about it and showed proof I paid with my screenshot and still didn't release the story." - Ashley C
8
"cancel subscription"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Garbage app. Very difficult to cancel subscription. stories show 25+ chapters but stop at 10 and then 11-25 disappear show an error code that the next update isnt for a month. should receive negative stars." - Melissa Lovelien
9
"coins"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Total Scam. So even if you watch all 10 daily ads to get coins to watch episodes it means NOTHING, since the only videos worth watching are classified as VIP. *VIP videos are only watchable thru subscription. What a waste of my time & effor…" - T Phillips
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
SCAM!!! I bought a VIP and still can't unlock the story. I reached out to tell them about it and showed proof I paid with my screenshot and still didn't release the story.
Waste of money. You subscribe and only get half of most shows. Will not be re-subscribing.
The stories are all mixed up. You start a story, and part way through the story, it switches without to another and doesn't even start at the beginning. This app is a mess.
Subscription base platform, I would watch all ads just to see the content.
waste of money so far everything is 10 shows and none are finished so you never get a ending
I don't want to subscribe to watch the rest of the story
it's not loading app properly says due to bug need to be fixed so I can actually open the app
I download the apps that I can continue watching a series that it was promoting. After paying for a Weekly subscription it showed me one more episode of that series and said there are no more for well over a week I think it was approximately 18 days. I did not watch any more there were several other ones that were just partial. I cancel my subscription and ask for a refund. they have never responded about the refund
downloaded on my tablet twice and neither time will it open? What am I doing wrong
TOTAL SCAM! I've been trying to cancel the subscription for weeks. They keep deducting 19.99 from my account. I've emailed and no response!
This app is hiding it's cancelation button.
subscription is pointless. most shows aren't more than 10 episodes and basically have no ending. I tried to cancel my week subscription and there's no way for me to do it. I noticed I'm not the only one who's having this problem. I think this app might be committing fraud!
just so you know, you have to go into your email that was sent to you after your initial payment for the VIP subscription and unsubscribe that way. they make it very difficult so you don't unsubscribe.
You pay for a subscription but still cant watch all the episodes and have to wait! Dont waste your money
completely pointless, they give you the option to collect coins to keep watching (like they all do) but you can't use the coins on any of the video you have to pay if you want to watch anything. not worth your time!
a few episodes free then you have to pay to see more. at least shoved have easy ways to earn.
I can subscribe for a month to Netflix Premium, Prime (INCLUDING THE 9 MAJOR STREAMING SERVICE ADD K S (Including MGM, PARAMOUNT, APPLE TV, AND MAX), YouTube Red and a couple of others for the price of 1 month on here, Almost Aud$80 a month is unrealistic, a joke, The content on here is only worth about $9 MAX.. SERIOUSLY DON'T WASTE YOUR MONEY ON THIS.
If you buy coins you can't watch the movies. You have to subscribe and lose money you've purchased for coins. They make it very hard to unscribe
not even the complete series
this app isn't worth the money. it has about 10 stories on repeat and most of them aren't even finished. plus. a couple of stories jump between 3 different stories. it's ridiculous. also. some clips are repeated multiple times. it's ridiculous. DON'T WASTE YOUR TIME OR MONEY ON THIS APP.
all the dramas are VIP
I have recently bought coins to unlock reels but it wants me to become a VIP member and I don't want to pay $28 for a subscription. I just wasted money to be able to watch them and yet it's expecting you to be full VIP mem in order to use your coins 🤦🏻♀️ feel fkn stupid rn 😂
Only way you can watch is being a VIP. all series are VIP. It does not say that they are and I spent $10 for coin to pay for episodes and then it said you need to be VIP to continue! so not only are you paying for VIP but you have to pay for episodes as well. I highly DO NOT recommend this app!!!
there is no way to unsubscribe. it does not show up in Google play.
Once downloaded,the app doesn't open I've tried 3 time and now trying again
scam scam scam
there is no place in the app available to cancel a subscription and feels like a scam. I deleted my account, sent an email to them asking to cancel, and deleted the app and it is still charging me
What's the point? Start watching something and 10 episodes in it says it will continue in 2 weeks. The episodes are there, but because you pay weekly, they don't release the whole story. Don't waste your time or money. Wish I could get mine back.
Garbage app. Very difficult to cancel subscription. stories show 25+ chapters but stop at 10 and then 11-25 disappear show an error code that the next update isnt for a month. should receive negative stars.
most of the videos are not complete. also isn't easy to unsubscribe
do not do a subscription!!!! it never shows up so you can't cancel it. Tried contacting them and they never responded.
downloaded ur but kept getting kicked off
Not showing on my subscription page. Can't unsubscribe.
what's the point of the award points if we cant use them!!!!!?????
DONT DOWLOAD I BOUGHT COINS AND YOU CANT EVEN WATCH NOTHING WITH THEM SO USELESS PLEASE DONT DOWNLOAD
no in-ap ability to unsubscribe nor any links available to unsubscribe.
Fraud!!!! Dont pay them anything!! I signed up for the week to week subscription. I canceled only two or three days later and yet I have been charged the $19.99 for the last 2 weeks! "customer service" will not respond to my emails.
bucks without subscribing
I cant cancel my subscription 😡
$20 per week. what a scam.
Don't use this app. have of the stories were incomplete and once I canceled my subscription they continued to charge my card even though I told them multiple times to stop. downloaded this app was one big mistake. if I could give no or negative stars I would.
I'm beyond mad how do they have unfinished episodes. U get invested in a story and it doesn't finish, no sign of when the rest will be available either. I'm annoyed, and where can I cancel my weekly subscription so it doesn't renew again because it's not on the Google play app. I went on line to the web app now it offers all the great deals and things like that but it will log me out like I'm on two different devices fix it and help me sheesh. I just want out
it use my card without my permission 😡
the cost to watch this AI is absolutely ridiculous!!
Too many half finished stories, you just get into it and then there are no more episodes.
I can't access the movies in their completion even though I've been charged 19.99. And I can't find the feature for cancelation
What is the point of VIP if after you pay for the subscription you still can't watch all the episodes. That part is crazy ro me.
false advertising. they say you get all content for free if you pay for a subscription but that content is not complete. you have to wait for it to be released.
thought it be worth the price but you only get 5 to 6 episodes not the whole story.
you can't cancel the subscription
+ 23 more in the clipboard copy
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)