Review Insights · Google Play
Reframe: Cut Back on Alcohol
Glucobit Inc. · 5,484 ratings · ★ 4.2
4.2
★★★★★
5,484 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"been"
13 negative reviews mention this · 22% of all complaints
★★★★★ "App has been broken for days now and they haven't sent a single communication to their paying customers." - Hailey W
2
"subscription"
13 negative reviews mention this · 22% of all complaints
★★★★★ "Day 1 of Subscription and was really looking forward to what was pitched..... App has been completely down. Sent a couple messages, nothing. Not at all impressed. I uninstalled and reinstalled. Pitches 4.8 Star ranking but tanking as they a…" - Michael Bouley
3
"days"
12 negative reviews mention this · 20% of all complaints
★★★★★ "App has been broken for days now and they haven't sent a single communication to their paying customers." - Hailey W
4
"paid"
11 negative reviews mention this · 18% of all complaints
★★★★★ "App no longer works on my Android. I paid for the year and can't get a full refund." - Rene Stivers
5
"keeps"
9 negative reviews mention this · 15% of all complaints
★★★★★ "I love this app and today should be day 100 but it keeps crashing. I've uninstaller and reinstalled but no luck. please fix it!!" - Sarah Gevaux
6
"crashing"
9 negative reviews mention this · 15% of all complaints
★★★★★ "I love this app and today should be day 100 but it keeps crashing. I've uninstaller and reinstalled but no luck. please fix it!!" - Sarah Gevaux
7
"update"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I have worked on the PM side of software development for 18 years. I have a lot of experience in QA and UAT. Clearly this update was not adequately tested on Android devices before being pushed to production. Having gone through the Google …" - Brad Lyman
8
"keeps crashing"
8 negative reviews mention this · 13% of all complaints
★★★★★ "I love this app and today should be day 100 but it keeps crashing. I've uninstaller and reinstalled but no luck. please fix it!!" - Sarah Gevaux
9
"crashes"
8 negative reviews mention this · 13% of all complaints
★★★★★ "waste of $80. app crashes right at startup. haven't been able to log my activity for days now. what a joke" - Alex Tretter
10
"working"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Suddenly the app is not working , Getting force closed, unable to open the app." - Thiyagaraaj Mp
11
"reinstalled"
7 negative reviews mention this · 12% of all complaints
★★★★★ "I love this app and today should be day 100 but it keeps crashing. I've uninstaller and reinstalled but no luck. please fix it!!" - Sarah Gevaux
12
"paying"
6 negative reviews mention this · 10% of all complaints
★★★★★ "App has been broken for days now and they haven't sent a single communication to their paying customers." - Hailey W
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Suddenly the app is not working , Getting force closed, unable to open the app.
App has been broken for days now and they haven't sent a single communication to their paying customers.
it's a good app when it works
I have worked on the PM side of software development for 18 years. I have a lot of experience in QA and UAT. Clearly this update was not adequately tested on Android devices before being pushed to production. Having gone through the Google and Apple app submission process many times, the delays can be frustrating waiting on approval, but a healthy Software Development Life Cycle should not produce an app killing bug. Just can't happen. Reputational Risk - not looking good.
Buggy.
I love this app and today should be day 100 but it keeps crashing. I've uninstaller and reinstalled but no luck. please fix it!!
app won't even open. reframe emailed users and blamed google. real mature. at least offer people a refund if we're not able to access it for days on end.
waste of $80. app crashes right at startup. haven't been able to log my activity for days now. what a joke
App no longer works on my Android. I paid for the year and can't get a full refund.
Day 1 of Subscription and was really looking forward to what was pitched..... App has been completely down. Sent a couple messages, nothing. Not at all impressed. I uninstalled and reinstalled. Pitches 4.8 Star ranking but tanking as they are at 4.3 today. You need to get with Google and solve this or just not offer it.
everytime I open it, it's crashes iv tried clearing the cache and uninstalled a reinstalled and it still won't work I'm gonna have to cancel my subscription
I signed up for the free 7 days and on the second day the app keeps crashing, saying due to a bug.
I love this all but haven't been able to log in for days as it continues to crash. it's unusable and I'm paying for a service I cannot access. please fix.
app not working. paid into it and now can't open it.
Was excellent until the last 2 days, I haven't been able to get past the load screen without a crash. I've tried the usual suspects.
Will not open for more than 24 hours and no update to fix.
I've been using this app for about 70 days now with no issues and really liked how it was helping me cut back, but now there's a "bug" that's preventing it from opening. I really hope it is fixed soon.
Was going ok but now keeps crashing 😪 just after paying for subscription and now unusable
Just renewed subscription and now app keeps crashing. Tried on another device and same thing. Been using for a year without too much problem, a little glitchy. Now unusable. I see im not the first person to say it's crashing. Needs a fix!
Downloaded the app and paid for a subscription for a month but have been unable to open the app for nearly a week now because of a bug that had not been updated. that is despite me getting repeated, now very annoying, notifications to check in. fix the bug and/or redund my subscription!
Despicable. Worked fine during the free trial. Paid for the yearly subscription and now the app won't open despite uninstalling and reinstalling, clearing cache etc. AVOID PAYING.
app keeps crashing when I go to use it
Latest update made the app completely unusable on Android. Crashes when trying to open. People count on this app. Please fix it.
Good until it wasn't. I signed up & was using the Free 7‐Day trial & was anticipating paying the yearly membership fee. I had been using the app each day to log progress & see other features it offered & was pleased with the app. My year- membership money was charged today & I even got a notification stating I hadn't logged my info for the day. So I went to sign in & now the app won't load at all & says it has a bug. Seems suspicious the app stopped working the day money was collected.
right now this app begins to open only to crash instantly. I cleared.cash, but to no avail.
I enjoyed the first couple of weeks, but today I have had several times when the app won't allow me to log in despite a paid subscription until September. I would like a refund.
For two months it was good. Now it crashes, can't be opened at all. Uninstalled then reinstalled, still not working. I paid for a yearly subscription. Too bad.
this app keeps crashing
was ok, now can't even open it even though I paid for a year.
Worked fine for a month. Now won't open due to a bug. Not sure how to report this...hope it can be fixed soon!
purchase a year subscription not the app doesn't work. contacted support and no reply. Requesting a full refund. It now says Reframe has a bug and developer needs to update.
Great at first, signed up for the free trial with the pay monthly plan. Once the week was up and the money came out of my account, I can no longer access the app, it just closes
Day 3 and it won't open anymore. just keeps crashing and I get a message saying wait for an update to fix the bug. glad it happened during the trial I guess.
crashing on start after latest update
app doesnt even open, crashes, each time, tried uninstalling and reinstall, frustrating!
App no longer works, when I try to open it it doesn't open. Android had me clear cache on my phone and that didn't work either
software updates terrible
The app worked for a couple of weeks, but now it no longer opens. I uninstalled, reinstalled, still won't open. Is there a fix available?
Of course there's a bug as soon as I sign up for the yearly subscription. App to won't open, even after clearing the cache. Lovely!
app stopped working. now I have to cancel
buggy. didn't save many of my daily entries, Now crashes on Android and won't open at all. no way to actually contact them to fix
As soon as I subscribed the app crashed and now crashes every time I try to open it 😡
it keeps stopping
they send you a million emails talking about discounted rates for a limited time.... Then after taking your money and downloading the app it just kicks you back to the app.And every time you send in a request for support , it closes the app. SAVE YOUR MONEY!!!!
I can't open it since the new update this morning. it's saying it has a bug still. I had to disable this app because it was causing issues on my phone. I paid $49.99 for this service and now I can't use it. How do I get my money back and cancel? I'm starting to get very irritated!! I'm getting no response here and I don't know how to get a hold of the company. I reinstalled the app, and still can't get it to open!
app crashes Worked for 3 days and now doesn't after signing up for a year. please refund my money.
will not load. Cannot cancel subscription
just say if your paid or not before making me waist my time to find out people who can pay will
too expensive
I have downloaded this app twice now, a few months apart, but have never been able to use it as the code sent to my email adress never comes through, not even filtered to spam. There is no alternate way of receiving thisncode or indeed registering/logging in. Disappointing.
+ 10 more in the clipboard copy
Sentiment summary
81%
Positive (4-5★)
2%
Neutral (3★)
16%
Negative (1-2★)